Is the process manageable? Do you know how it’s performing in aggregate and when specific instances are having difficulty? Is the right data maintained in the record-keeping (data management) layer,...

Is the process manageable? Do you know how it’s performing in aggregate

and when specific instances are having difficulty?

Is the right data maintained in the record-keeping (data management) layer,

and is the right information being captured from and presented to each step

that receives automated support?