Interview a service desk employee. Arrange to interview a manager or analyst who works in a service desk either at your school or in the community about how that person and his or her team minimize...

Interview a service desk employee. Arrange to interview a manager or analyst who works in a service desk either at your school or in the community about how that person and his or her team minimize stress and avoid burnout. Before the interview, create a list of questions you would like answered and send it to the person so he or she can prepare. For example, you may ask the person to describe:

What situational stressors do you encounter working in a service desk?