Instructions
1. This is an individual assessment.
2. The purpose of this assessment task is to assess your knowledge to develop and implement a mentoring program for a particular section or group within an educational organisation.
3. To ensure your responses are satisfactory, you should consult a range of learning resources and other information such as handouts, textbooks, learner resources etc.
4. All questions must be answered.
5. This assessment task is a continuation of the previous assessment task.
6. You will play the role of the HR Manager.
7. Your Trainer/assessor will allocate the roles of the mentors and mentees to staff members/students.
8. Time limit to complete Activity 1 is 40-50 minutes.
9. Time limit to complete Activity 2 is 20-30 minutes.
Skills Test
This assessment task is a continuation of Assessment Task 2.
You must analyse the outcomes of Assessment Task 2 before completing the activities in this assessment task.
This assessment task requires you to coordinate mentor and mentee relationships and evaluate the mentoring program. To do so, you need to complete the following activities:
- Activity 1: Recruit, match and induct mentors and mentees
- Activity 2: Evaluate the mentor-mentee relationship
- Activity 3: Evaluate the mentoring program
Activity 1: Recruit and match mentors
This activity requires you (playing the role of the HR Manager) to recruit and match mentors with mentees and induct them.
The HR Manager will interview four (4) mentees and two (2) mentors.
The HR Manager will prepare two (2) teams. Each team will have two (2) mentees and one (1) mentor.
From the interviews conducted, the HR Manager is required to match the mentors with the mentees and base the selection on the mentee’s requirements and needs.
The mentees will be staff members of the organisation and mentors will be team leaders/supervisors. The roles will be allocated to staff members/students by the trainer/assessor.
The information below will help you plan your interviews with the applicants for the mentor and mentee positions:
Pre-Work:Start by asking the mentors and the mentee for a current resume and job description, to learn more about them.
Introductions and Goals:
Get to know your mentors and mentees. Share your background and ask the applicants to do the same. Ask the applicants to share goals for the mentoring relationship and their mentor expectations. What mentor/mentee qualities do they prefer?
Narrow Focus, Establish an Action Plan:You have learned about each other and the mentoring goals. Gain feedback about what goal is most important to the mentor/mentee. Try to focus in on 2-3 development areas that will set the stage for future mentoring exercises.
- Select the mentors and mentees for the program and one area to work on for each mentee.
- Using the induction program in Assessment Task 2 induct the two (2) mentors and the four (4) mentees
- Develop action plans to address the mentee's development areas
You must use the templates provided below to prepare the action plans.
Action plan template: Mentee 1
Mentee Name:
|
Mentor Name:
|
Date:
|
Long-Term Goals:
|
Objectives to Achieve Long-Term Career Goals
(Strengths to leverage and weaknesses to address)
|
Mentee’s Action
Steps
|
Mentor’s Action
Steps
|
Support Network’s Action Steps
(Role of manager, peers, etc.)
|
Potential Barriers
(Risk mitigation steps)
|
Success Measures
(Must be measurable and results-focused)
|
Target Completion Date(s)
|
Objective #1:
|
|
|
|
|
|
|
Objective #2:
|
|
|
|
|
|
|
Objective #3:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Action plan template: Mentee 2
Mentee Name:
|
Mentor Name:
|
Date:
|
Long-Term Goals:
|
Objectives to Achieve Long-Term Career Goals
(Strengths to leverage and weaknesses to address)
|
Mentee’s Action
Steps
|
Mentor’s Action
Steps
|
Support Network’s Action Steps
(Role of manager, peers, etc.)
|
Potential Barriers
(Risk mitigation steps)
|
Success Measures
(Must be measurable and results-focused)
|
Target Completion Date(s)
|
Objective #1:
|
|
|
|
|
|
|
Objective #2:
|
|
|
|
|
|
|
Objective #3:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Action plan template: Mentee 3
Mentee Name:
|
Mentor Name:
|
Date:
|
Long-Term Goals:
|
Objectives to Achieve Long-Term Career Goals
(Strengths to leverage and weaknesses to address)
|
Mentee’s Action
Steps
|
Mentor’s Action
Steps
|
Support Network’s Action Steps
(Role of manager, peers, etc.)
|
Potential Barriers
(Risk mitigation steps)
|
Success Measures
(Must be measurable and results-focused)
|
Target Completion Date(s)
|
Objective #1:
|
|
|
|
|
|
|
Objective #2:
|
|
|
|
|
|
|
Objective #3:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Action plan template: Mentee 4
Mentee Name:
|
Mentor Name:
|
Date:
|
Long-Term Goals:
|
Objectives to Achieve Long-Term Career Goals
(Strengths to leverage and weaknesses to address)
|
Mentee’s Action
Steps
|
Mentor’s Action
Steps
|
Support Network’s Action Steps
(Role of manager, peers, etc.)
|
Potential Barriers
(Risk mitigation steps)
|
Success Measures
(Must be measurable and results-focused)
|
Target Completion Date(s)
|
Objective #1:
|
|
|
|
|
|
|
Objective #2:
|
|
|
|
|
|
|
Objective #3:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Activity 2: Evaluate the mentor-mentee relationship
In this activity, you are required to evaluate the mentor-mentee relationship.
The mentors (played by your trainer/assessor) will conduct mentoring sessions with the mentees (played by staff/students).
These sessions will be conducted based on the action plans developed in Activity 1.
Before the sessions, you need to prepare a checklist that will be used to evaluate and report the outcomes of the mentoring sessions. The checklist must include at least ten (10) evaluation criteria based on which of the mentoring sessions are to be evaluated. You must use the template provided to prepare the checklist.
During the sessions, you need to:
- Check the performance of the mentors.
- Identify the personal development requirements for mentors.
- Identify and address any cultural differences in the mentor-mentee relationship.
- Use the checklist provided to evaluate the outcomes of the mentoring sessions.
Checklist template:
Evaluation criteria
|
Tick
|
Rating
1-10
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Activity 3: Evaluate the mentoring program
Scenario:
The organisation has the following reporting processes and procedures in place:
- After the mentoring session, the mentee and mentor have to conduct a self-assessment using the self-assessment sheets provided. (Excel sheets are given along with this unit).
- The mentees have to rate each criterion from 1-4 for each item listed.
- This feedback is to be further evaluated by the HR Manager to identify improvements for the future.
- These improvements are to be reported to the Operations Manager and HR Manager.
In this activity, you are required to:
- Request the mentees and mentors to conduct self-assessments using the Excel sheet. (Sheet provided along with the unit).
- Evaluate the effectiveness of the mentoring program/session against the agreed outcomes.
- Document improvement opportunities for future mentoring programs.
- Prepare a report for management that includes outcomes of the evaluation and improvement opportunities in the mentoring program.
Your assessor will look for evidence that you have:
a. Recruited and matched and inducted mentors and mentees.
· Planned step-by-step recruitment sessions for mentors and mentees.
· Discussed mentor’s key areas of strength and goals.
· Discussed mentee’s development areas and goals
· Matched the mentees and mentors and develop two teams.
· Inducted mentors and mentees in the mentoring program.
· Developed action plans to address the mentee's development areas
b. Used appropriate language to provide information and encourage discussion.
c. Applied listening and questioning techniques to check and confirm understanding.
d. Collaborated with others to set and facilitate shared outcomes
e. Tailored communication to achieve its purpose, demonstrating understanding of needs of particular audiences.
f. Invested time and energy in building rapport with others as an integral part of interactions.
g. Checked the performance of the mentors.
h. Identified personal development requirements of mentees.
i. Identified and addressed any cultural differences in the mentor-mentee relationships.
j. Used a checklist to evaluate and report on the outcomes of the mentoring sessions
k. Requested mentees and mentors to conduct Self-Assessment using the Excel sheet provided. (Sheet provided along with the unit).
l. Evaluated the effectiveness of the mentoring program/session against the agreed outcomes.
m. Documented improvement opportunities for future mentoring programs.
n. Prepared a report for management including outcomes of the evaluation and improvement opportunities from the mentoring program.