Individual Portion Complete the following: • Using process mapping and reviewing the information here, present the new processes for check-in and checkout to management. • Pick 1 hotel offering...

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Date: 4/4/2022
1. New process for check in with process mapping
Visiting any new place makes requirement of booking hotels and easy check in as well as check out shows the service quality of the hotels. The provided hotel "Escargo" is providing a quality service to its guests and maintaining easy processes of check in as well check out. The average check in time of 4 minutes and 51 seconds is creating issues to this hotel, thus, more improved process is required for check in. The improved process diagram showing new check in processes which can be followed at this hotel is supplied underneath:
Explanation of improved check in process:
· The new improved check in process allows both online and wake in based reservations of hotel rooms. The customer is allowed to use the online platforms which are supported by the hotel to make room reservation. The walk in based reservation of hotel room can also be done by the guest.
· Different categories of available rooms will be provided to guest. Guest is allowed to improve the reservation category during the check in time. Additional payment can be taken by the hotel for category improvements.
· Each guest will be asked for specific services inside the room. The guest is allowed to select a view. The smoking preference can also be provided by the guest while making check in to the hotel. The guest can also ask for bar services inside the room. Any additional bedding for kids can also be requested by the guest. Based on the provided specifications, the allocation of room will be done by the front desk.
· Both online and offline payments will be accepted by the hotel. The guest is allowed to make payment for reservation of hotel room with the online platform. The guest can also make the same payment on the front desk with card or cash.
· Once the provided specifications and other requirements like ID proof collection, payment verification etc. are done, the ready room is allocated to guest. The guest can collect the keys from the front desk. The bellman will assist the guest for room and taking luggage.
· Now, the guest can enjoy the stay with this hotel.
2. New process for check out with process mapping
Like check in, the process of check out also requires improvement for this "Hotel Escargo". The improvement in check out process will also improve the rating and customer satisfaction. The average check out time of 3 minutes and 17 seconds is creating issues to this hotel, thus, more improved process is required for check out. The improved process diagram showing new check out processes which can be followed at this hotel is supplied underneath:
Explanation of improved check out process:
· The new improved check out process allows both online and front desk based check outs from the hotel rooms. The customer is allowed to use the online platforms which are supported by the hotel to complete the check out process. The due amount for all used services in the hotel will be shown to the guest. The guest can use the provided gateway for making the due payments. The front desk based check out from hotel room can also be done by the guest. The due amount of used additional services will be provided by the front desk officer to the guest. The guest can make due payment and can check out from the hotel.
· Once the guest request for check out, then, all the departments will be checked by the front desk for due amount. The bellman will be informed to bring the guest luggage.
· All the guests will get the hard copy of bill and hotel charges while making the check out from this hotel. The guest can also request the soft copy of complete bill from the front desk. The front desk will help the guest for providing soft copy of the bill.
· When all the due payments are done by the guest, the bellman will bring guests luggage to the valet area. The guest can use the transport facility of the hotel for dropping on the destination. The guest can also make a request for booking taxi to specific destination. The guest can use his own car or other transport services. Once the request for transport facility is defined by the guest, the charges will be shown to the guest. The guest is now free to book transport...