In this assignment, you will be in the role of Dave Baker, the Senior System Administrator from Minnesota Consulting Group (MCG). In a 1 2-page report, using APA style (references , in-text...

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In this assignment, you will be in the role of Dave Baker, the Senior System Administrator from Minnesota Consulting Group (MCG).


In a 1 2-page report, using APA style (references , in-text ciatations, formatting and abstact) do the following:


Explain the OSI reference model and TCP/IP protocol architecture.


Explain the similarities and differences between them.


Explain the importance of using a layered model.


Differentiate between a confirmed service and a nonconfirmed service with respect to service primitives.




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OSI Reference Model:- The seven layers of the OSI model are as follows: Physical layer: Converts the data into the stream of electric or analog pulses that will actually cross the transmission medium and oversees the transmission of the data Data Link layer: Provides an interface with the network adapter; maintains logical links for the subnet Network layer: Supports logical addressing and routing Transport layer: Provides error control and flow control for the internetwork Session layer: Establishes sessions between communicating applications on the communicating computers Presentation layer: Translates data to a standard format; manages encryption and data compression Application layer: Provides a network interface for applications; supports network applications for file transfer, communications, and so forth TCP/IP Protocol Architecture TCP/IP protocols map to a four-layer conceptual model. The four layers of model are: Application, Transport, Internet, and Network Interface. Each layer in model corresponds to one or more layers of the seven-layer Open Systems Interconnection (OSI) model. The APRANET initially started with four Internet message processors (IMPs), located at the UCLA, UCSA, Stanford research institute and the University of Utah. In the early years, the purpose and usage of the APRANET network was widely discussed, leading to many enhancements and modifications as the users steady increased and requested demanded more from the network. As time passed many enhancements were made to the existing protocol but by 1973 it was clear that NCP (Network Control Protocol) was unable to handle the volume of traffic passing through it network and proposed a new functionality. A new protocol TCP/IP Transmission Control Protocol / Internet Protocol was developed over time to replace NCP. Difference between TCP/IP and OSI Model TCP/IP modal OSI modal 1. The TCP/IP model doesn’t clearly distinguish between...



Answered Same DayDec 24, 2021

Answer To: In this assignment, you will be in the role of Dave Baker, the Senior System Administrator from...

Robert answered on Dec 24 2021
125 Votes
Soln.
Enhanced telephone application opportunities[1][2]
Interactive voice response (IVR) systems have a reputation of making business more
closer to the customer hence taking it to the new heights. The IVR systems are employed to cut the employee effort cum cost.
But there are other compelling reasons for using IVR systems. Properly designed, they can actually increase customer experience with the company and making the customer a long term customer, and they also have the potential to boost profits by extending business in work hours and market coverage. 
The pitfalls needed to be avoided:
· Knowledge of functions needed to be automated and which ones not. After this developing cost-effective applications to do so.
· Install advanced IVR technologies like IP PBX.
To improve customer contentment
Properly devised IVR can greatly contribute to the customer satisfaction. Star Clothing after receiving orders on IVR can greatly reduce the queues. Keeping lesser number of customer on hold due to unavailability of agent is another issue.
To increase revenue
Customer self service can greatly increase the application by revenue generation via taking orders on calls. By the use of the IVR systems we provided customers an option to order products and services; you create around-the-clock revenue system hence revenue increases.
To reduce costs
Biggest reason for using IVR is to reduce costs....
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