In this assessment, you are required to submit a scenario-based Change Management Plan. To complete the assessment, choose ONE of the three scenarios below; You are a Senior Health Services Manager...

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In this assessment, you are required to submit a scenario-based Change Management Plan. To complete the assessment, choose
ONE
of the three scenarios below;




  1. You are a Senior Health Services Manager working in a public or private healthcare delivery setting (or facility) where service delivery predominantly focusses on curative care. In the context of increased debates on management of chronic and non-communicable diseases, you have received an extra allocated funding to improve the delivery of healthcare services in your healthcare setting moving away from a predominantly curative focus to an integrated (curative and preventive) healthcare services delivery model.


  2. You are a Senior Health Services Manager working in a rural Health Service. You have received an extra allocated funding to improve your health service moving away from acute care to a Primary Health Care Model.


  3. You are a Senior Health Services Manager working in a tertiary hospital in a metropolitan region or urban area. Your hospital has recently been overwhelmed with managing a pandemic. In order to strengthen the capacity of your hospital to manage similar future pandemics, you have been allocated resources to re-design the services that your hospital offers.






As a Senior Health Services Manager, you are responsible for writing a change management plan addressing the following;



  1. A clearly defined context of your organization within which change will take place – a brief description of the organizational setting being considered which could be your workplace or organization whose context you are well conversant with. Use the relevant frameworks for illustrating the organizational setting or design and the impact of the external environment to the organization.


  2. A clearly defined need for the change i.e. problems and issues prompting change or improvement.


  3. A clearly defined intended change (type of change and what exactly needs to be changed). this must be underpinned by theories/frameworks/approaches to change
    .




  4. A clearly defined rationale for change (importance of considering change for these problems and issues and implications on the performance of the organization if the change is not implemented).


  5. Map the process of change which you will employ using a relevant theory of change i.e. what will be you underpinning theory of change? You will need to choose and analysis your selected theory of change by justifying why you are choosing that theory, critique its strengths and weakness and how other theory will help you to develop your approach to managing the change at hand.


  6. Discuss how you will then manage the change process using your approach designed in task 5.



  7. Techniques which you will use for sustaining the change and stimulating innovation


  8. Discuss the anticipated resistance to change and how you will manage it




Things to consider




  • You will need to draw on theoretical concepts around change management; functions and roles of a health services manager; health services organizations, external environment and any other theoretical concepts relevant to you change management proposal


  • Take time to understand Integrated Health Care and Primary Health Care models of care for you to be able to clearly define and justify the needed change.


  • Use of clear examples from the context which you are referring to for this assignment is critical to demonstrate your understanding and application of management theoretical concepts.


  • Explore common pandemics that have affected the health system over the last two decades.




Suggested outline



Introduction



  • The context of change


  • The need for change


  • The rationale for change



Main body



  • Change management and approach


  • The theory underpinning the change process


  • Approach for change



Conclusion



  • How you will sustain the change



  • How you will promote innovation




  • The anticipated resistance and how you will manage it.


Answered 1 days AfterSep 07, 2022

Answer To: In this assessment, you are required to submit a scenario-based Change Management Plan. To complete...

Shubham answered on Sep 08 2022
76 Votes
Introduction
Organizational change management is the systematic application and approach of tools, knowledge and resources that can help in dealing with changes. It involves adoption and defining of strategy, procedures, structure and technologies for handling changes in the organization. The change of management of organization includes successful implementation of process and business strategy for providing positive outcomes. In the study, primary health care model is implemented in the place of acute care after allocation of funds. The study describes about extent of organizational change and it can help in overcoming obstacles for encountering changes.
Clear context of the organization and use of relevant framework
Midnight Health is the organizatio
n that delivers innovative healthcare solutions and has the mission to demonstrate healthcare through the use of digital platforms that can be consolidated for simplifying experience, enhancing patient outcomes and improving accessibility. The structure of the organization has precision for execution of responsibilities and provides multiple layers for accountability in order to function. It can help in accomplishing the use of functional organizational structure with multiple layers of management (Errida & Lotfi, 2021). The complete organizational setting ensures that employees know the responsibility and it can be used in the field. The organization includes a group of professionals that can provide direct patient care. It will help in ensuring that all functions are carried out properly and it can help in fulfilling duties appropriately with legal requirements. It is important to ensure that the organization provides patient care, maintains records and it can help in ensuring that the hospital is able to deliver the care for patients in an efficient manner.
Team based frameworks can be used for illustrating organization settings. This framework is made of a team and it can work towards common goals and it can help in working on individual tasks. It is less hierarchical and it provides a flexible structure that can help in reinforcing decision-making, teamwork and problem-solving (Gordon & Pollack, 2018). This structure can make changes in the way the industry works. This can help in ensuring better communication and it can help in adapting better channels of communication between professional works. It can help in increasing the efficiency and it is used for completing tasks more quickly than professionals because it can help in understanding information more efficiently. Professionals are an important part of the organization and it can help in development of skills and it can feel empowered because a lot of skills are used. It allows the organization to focus on energy at work for creating better services and delivering commitments.
Problems and issues prompting change
In the rural health service, the primary health care model is required over acute care because extra funds are allocated for improving health services in the rural area. The acute care model has multiple limitations that require it to be overcome through primary health care solutions. It can be difficult for acute care services to provide an accurate and appropriate way for determining post-acute care that is based on diagnosis at admission. It provides fixed payment based diagnosis for creation of inherent financial incentive for the acute care service. The service requires proper management of cost post service and it can require a risk bearing entity for the given area. In this service, patients are treated with severe episodes of illness for conditions that are the result of severe disease (Galli, 2018). It can be life threatening health issues, and it is designed for threatening intense emergency situations. It can provide costly experience as there is no facility for primary care for normal diseases. This can result in charging higher costs from patients and it can double the cost.
Primary health is required because as compared with acute health service, it does not provide the right approach for well-being and health centered need by undertaking preferences of individuals. It can help in providing whole-person care for health that is needed throughout the lifespan for setting specific diseases. It can help in ensuring people receive comprehensive care and it can provide with range for promotion and preventing palliative care and rehabilitation. It can help in addressing broader determinants for health and it focuses on interrelated and comprehensive aspects of mental, social and physical wellbeing and health. It can help in providing care for health that is indeed throughout the lifespan for a set of specific diseases. It is important for implementing the primary health care services as its implementation will be a cornerstone for a sustainable health system (Babin & Ghorashy, 2019). It includes a cost-effective and efficient approach for enhancing people's mental and physical health along with social well-being. It includes evidence that provides a wide-range of investment that continues to grow. It can help in proactive detection of early signs of epidemic and it can help in preparing for acting early for providing the surge demand of services. It is considered a core function that can drive and build existing experience and work. It includes innovative capacity for building efforts that are the part for improving services.
Theories/frameworks/approaches required for change
Teleological theory can be implemented for ensuring changes in the organization's structure. This theory is suitable as it can help in understanding the requirement and working of requirements of the organization for implementation of new structure. It can help in defining actions and it includes all rational human actions that are teleological and it means for achieving a certain end (Andriukaitiene et al. 2018). This theory can help in connecting with moral concepts and it is a moral act that can lead to pleasurable consequences. It is associated with morale for achieving the structure of the organization. It defines morality for deriving moral obligation and it includes consequentiality ethics for holding basic standards for action that are morally right depending on demand. The theory consists of ethics function and it tends to emphasize on cultivation of excellence for the end of all actions.
The McKinsey 7-S framework for change includes identification of requirements and it provides a wide variety of situations that are useful for examining the various parts of an organization working together. It can help in improving the performance and determine the best way for implementation of proposed strategy. The framework is used to examine the likely effect of future changes in the organization and services along with processes during changes. This requires designing the strategy for maintaining and building the advantage and structure is the most important part as it will help in defining the composition of the team and department that are required for primary health care. It provides core value for organization and it reflects the general work ethics (Aninkan, 2018). The model can help in identifying elements that can realign for improving the performance and it can help in maintaining performance and alignment during the change. The changes include restructuring of organization, process and system for making required changes. This requires alignment of elements of services that are used as an iteration process for making adjustments along with re-analyzing the impact of elements for providing better performance....
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