In the following passage, Joseph Sakach described how BW’s approach addressed customer needs: Solid customer service had helped establish Borg Warner as an industry leader XXXXXXXXXXBorg Warner had...

In the following passage, Joseph Sakach described how BW’s approach addressed customer needs: Solid customer service had helped establish Borg Warner as an industry leader. . . . Borg Warner had the skills and the culture to assemble the kind of service package these LTL customers needed and the kind of distributorship our fellow resin producers needed. With all this in mind, we mapped out what we wanted the PSCs to be. To processors [custom molders], we’re a one-stop shop for . . . [plastic] material in producers’ standard packaging [e.g., fifty pound bags], and at producers’ quantityscaled prices; we ship quickly, typically [from local inventory] within 12 hours; we give special assistance in emergencies; we eliminate the need for processors to keep large inventories; and we provide technical advice.