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Part A - Formal and Informal Research
    Information Source
    Star Rating
    Type of Business
    Customer Needs
    Customer Expectations
    Customer Satisfaction level
    https://www.starratings.com.au/detail/56b23e0cd270154b4553f149
    5
    Hotel and Resorts
    Brilliant experience and flawless execution of processes. Everything should be offered to the client without any hustle or chase. Excellent Bar and Pool side
    Great Experience and Exquisite Ambiance. Make the client as centre of universe and services that is customized for them
    High
    https://www.starratings.com.au/detail/56b260707b935fbe730dfeb8
    4
    Hotel and Resorts
    Decent ambiance, clean rooms, Wi-Fi connectivity, good value
    Good ambiance, warm reception and comfortable stay with minimum hustle or chase.
    High
    https://www.starratings.com.au/detail/56b273337b935fbe730f1d5b
    3
    Hotel and Resorts
    Room is clean and properly ventilated. Clean bed and bath linen daily as well as within the check-in
    Decent ambiance, clean rooms, Wi-Fi connectivity, good value
    Moderate
Part B – Develop Policies and Procedures for the Hotel Selected
I have selected the hotel Amora Hotel Jamison which is an exquisite property in Jamison Sydney well known for its customer service and quality experience provided to the customers. I have extensively worked on developing customer service policies and procedures especially on the important areas of business like maintaining a strong Code of Conduct, Communication Policy and Conflict resolutions.
Policy 1: Code of Conduct Policy of the Hotel
At Amora Hotel Jamison Sydney, we strongly believe in the principle of Trust through Transparency & Accountability. This forms the foundation of At Amora Hotel Jamison Sydney, Code of Business Ethics and Conduct which is further referred as COBEC or the Code. This articulates zero tolerance approach towards bribery as well as corruption.
Details of Policy
Comprehend that this Code and follow the Code and the law any place you are. Utilize practical insight and keep away from even the presence of inappropriate conduct. If there should arise an occurrence of any contention between this Code and any laws of land and additionally guidelines including proficient commitments. Notwithstanding the prerequisites under this Code, the Independent Directors will be needed to stay with the necessity as referenced beneath. Think about your activities and request direction. If at any point in question a course of lead, ask yourself:
· Is it steady with the Code?
· Is it moral and ethical?
· Is it lawful?
· Will it think about well me and the Company?
· Would I need to find out about it in the paper?...