• Identify a common, simple event that frequently occurs in your organization that you would like to evaluate. • Consider how you would design a flowchart to represent the current workflow. • Consider...

•    Identify a common, simple event that frequently occurs in your organization that you would like to evaluate.
•    Consider how you would design a flowchart to represent the current workflow.
•    Consider what metrics you would use to determine the effectiveness of the current workflow and identify areas of waste.
To complete:
Write a 3- to 5-page paper which includes the following:
•    Create a simple flowchart of the activity you selected. (Review the Sample Workflow of Answering a Telephone in an Office document found in this week’s Learning Resources for an example.)
•    Next, in your paper:
o    Explain the process you have diagrammed.
o    For each step or decision point in the process, identify the following:
    Who does this step? (It can be several people.)
    What technology is used?
    What policies and rules are involved in determining how, when, why, or where the step is executed?
    What information is needed for the execution of this step?
o    Describe the metric that is currently used to measure the soundness of the workflow. Is it effective?
o    Describe any areas where improvements could occur and propose changes that could bring about these improvements in the workflow.
o    Summarize why it is important to be aware of the flow of an activity.
•    Remember to include a cover page, introduction, and summary for your paper