Answer To: ITECH7400 IT Service Management and Professional Culture CRICOS Provider No. 00103D Content Analysis...
Deepti answered on Sep 21 2021
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ITSM and Professional Culture Content Analysis
By
Mirza Jawad Ali Arshad
Federation University, Australia
Keywords: Information Technology Service Management
Table of Contents
1. Contemporary approaches to deal with the social impact of technology in a changing IT service environment. Page 3
2. Appraisal of ITSM practices and how they assist organisations Page 3
3. Is organisational change the key influence of human behaviour in a service driven IT environment? Page 4
4. Skills frameworks investigation and awareness of industry certifications Page 5
5. Organizational setting depicting IT service lifecycle, processes, functions, service management processes and best practices in ITMS Page 6
6. Professional presentation and communication approaches in a range of IT workplace and service settings Page 8
7. Global nature of the IT industry Page 9
1. Contemporary approaches to deal with the social impact of technology in a changing IT service environment
The thought process of companies about social impact of technology has noticeably changed in last decade. This new way has helped build better products, explore new markets, attract and retain millennial talent, secure a supportable supply chain and change disputatious regulatory relationships for better. Social impact of technology has become an important part f corporate strategy and has created business value. To name a few social impact contributors (htt2), social innovator builds socially conscious services and products, impact integrator integrates company strategy across its various units. Stakeholder maximizer puts emphasis on risk management.
The social impact of technology on changing IT environment has helped in translating causes of interest into tangible opportunities. Specific social impact investment goals may be identified and new projects created. The contemporary approach develops sustainable business strategy where a plethora of projects can be accessed to directly contribute to impact creation.
2. Appraisal of ITSM practices and how they assist organisations
IT service management practices assist organizations in planning, designing, delivering, operations and control management. These practices focus on aligning IT processes and services to help an organization grow. Efficient service management practices ensure low cost operations, high return on investments, improved help desk efficiency, clear roles and responsibilities, easy implementation of changes, minimum service shortage and transparent terms and policies.
Framework is advantageous in manufacturing new products and supporting innovations as well as providing services in an organized way (Oke, 2007). Businesses should adopt practices to suit their requirements. Public standards, public frameworks, proprietary knowledge of businesses are some areas to draw inspiration in adapting and adopting suitable practices. One of the fields where ITSM can play a major role is environmental initiative. It can definitely increase green awareness among public as well as IT professionals. The practices help the IT sector to build positive attitude towards environmental issues caused by itself and adopt policies and practices which support the environment. Actual job performance may be compared with the chosen practices to determine whether the job performance lacks in quality (San Murugesan). Thereafter, the best practices should be subject to updates from the assessment done on performance.
3. Is organisational change the key influence of human behaviour in a service driven IT environment?
At present, swift progress of cutting-edge technology, it is important to remain updated and flexible during learning process. Further, all the software development is performed by software developers because new applications are extremely complicated while experiencing organizational drift. As a result, interpersonal and social interaction skills within human...