I think around 300-400 words should okay. Let know me how many words you recommend to complete the highlight questions.
Assessment Task - Written CHCCCS007_AT1_Kayla_Vu_v2.docx CHCCCS007_AT1_Kayla_Vu_v2.docx Student Name Kayla Vu Student Number 451025449 Unit Code/s & Name/s CHCCCS007 Develop and implement service programs Assessment Type ☐ Case Study ☒ Assignment ☐ Project ☐ Other (specify) Assessment Name Workbook Activities Assessment Task No. AT1 Assessment Due Date 04/09/2020 Date submitted Assessor Name Student Declaration: I declare that this assessment is my own work. Any ideas and comments made by other people have been acknowledged as references. I understand that if this statement is found to be false, it will be regarded as misconduct and will be subject to disciplinary action as outlined in the TAFE Queensland Student Rules. I understand that by emailing or submitting this assessment electronically, I agree to this Declaration in lieu of a written signature. Student Signature Date PRIVACY DISCLAIMER: TAFE Queensland is collecting your personal information for assessment purposes. The information will only be accessed by authorised employees of TAFE Queensland. Some of this information may be given to the Australian Skills Quality Authority (ASQA) or its successor and/or TAFE Queensland for audit and/or reporting purposes. Your information will not be given to any other person or agency unless you have given us written permission or we are required by law. Instructions to Student General Instructions: As you read through the Learner’s guide you will be directed to tasks identified as 1A, 1B etc. These tasks will test your understanding of the content that you have just read and how it applies to professional practice within the Human services. Each task provides you with an estimate of the time it may take you to complete that particular task. Please respond to these questions and when you have completed all the questions please submit as requested by your teacher. Information / Materials provided: A PowerPoint presentation summarising key points relevant to the assessment question is provided in the Supplementary resources section on the Connect site for this unit. Assessment questions are provided below. Assessment Criteria: To achieve a satisfactory result, your assessor will be looking for your ability to demonstrate the following key skills/tasks/knowledge to an acceptable industry standard: Developed a plan for consumer participation and engagement in decisions about service provision. Evaluated the organisational context and its impact on service delivery. Identified strategies for seeking input from internal and external stakeholders. Identified the needs of individuals as the basis of service planning. Recognised barrier to participation and process to overcome the barriers. Consulted with clients so as to monitor changing needs. Identified strategies to consult and collaborate with other services to meet clients’ needs. Evaluated broader organisation context and its impact on service delivery. Identified strategies for involving clients in management processes. Considered individual differences, rights, needs and preferences in the planning processes. Discussed the benefits of assessing resource requirements. Identified the benefits and stories for developing support procedures. Communicated roles and responsibilities to staff and clients. Identified strategies to monitor services delivery within a budgetary framework. Outlined the benefits of seeking feedback regarding service delivery Assessed program service delivery. Identified opportunities for continuous improvement to service delivery. Number of Attempts: You will receive up to two (2) attempts at this assessment task. Should your 1st attempt be unsatisfactory (U), your teacher will provide feedback and discuss the relevant sections / questions with you and will arrange a due date for the submission of your 2nd attempt. If your 2nd submission is unsatisfactory (U), or you fail to submit a 2nd attempt, you will receive an overall unsatisfactory result for this assessment task. Only one re-assessment attempt may be granted for each assessment task. For more information, refer to the Student Rules. Submission details Insert your details on page 1 and sign the Student Declaration. Include this template with your submission. Once you have completed all documents and saved them to your computer, you will need to upload them for marking. To do this, follow these instructions: 1.In the section below named 'Submissions', you have three options; “Upload' button”, “Choose Existing” or “Record Audio”. (“Record Audio” should only be used if agreed upon with your teacher.) 2.Browse for your file if using either of the first two methods. 3.Upload your file. 4.Repeat steps 1-3 to upload other files. 5.Enter any comments in the box provided, if necessary. 6.Click the 'Submit to Dropbox' button. Assessment to be submitted via TAFE Queensland Learning Management System: Connect url: https://connect.tafeqld.edu.au/d2l/login Username; 9 digit student number For Password: Reset password go to https://passwordreset.tafeqld.edu.au/default.aspx> Instructions for the Assessor Benchmarked responses have been provided for each of these tasks. Students need to demonstrate that they have understood the concepts discussed in the Learner’s Guide. Note to Student An overview of all Assessment Tasks relevant to this unit is located in the Unit Study Guide. Workbook Activities Activity 1A Objective: To identify internal and external information needs. 1. Discuss four (4) the benefits of developing a plan which supports participants’ engagement and participation? · It allows you to involve Participants/consumers and other people you are targeting from the very start of the process. It encourages both trust in the process and support. · Being a part of the process helps foster engagement and gives voice to those who might not otherwise be involved. · A well-made plan will provide a path for conducting accurate and meaningful work. Planning ahead will save time and effort in the process. · A planning process will give individuals the opportunity to speak their opinions, hopes, and fears about the decisions about service provision. 2. Outline key stakeholders to involve when you are developing a plan to support participants’ participation. · Local community – People who are in the local area will likely have ideas and be influenced not affected by what you do · People with influence in the community –individuals who are identified as leaders because of their position, job or status or because they are known to be people of intelligence, integrity, and good will who are able to exert influence · People who will be indirectly affected by your program – May include teachers, police and other emergency services, landlords, and others whose work aligns to your goals and objectives · People with influence in the community – individuals who are identified as leaders because of their position, job or status or because they are known to be people of intelligence, integrity, and good will who are able to exert influence 3. Provide at least three (3) strategies which assist develop participants’ engagement. Some of the strategies which assist develop participant’s engagement include: · Give community members a place to express themselves · Encourage your members to invest some time and effort · Be responsive as communities are all about interaction Activity 1B Objective: To investigate the needs of individuals as the basis for service provision in line with consumer participation and engagement plan. 1. Clarify two (2) points you must consider when investigating the needs of an individual and explain why they must be considered? In order to engage consumers in the analysis of needs, you must first develop a plan for how to connect with consumers and learn how to engage with them. Having a suitable plan in place allows you to focus on cumulative steps in turn to ensure you are working towards consumer participation and engagement. (Disciple, 2020) 2. Discuss 3 social, demographic or other factors which influence the needs of individuals who are seeking assistance from a community service? Ensure the factors you discuss are relevant to Australian society. 3. The community services sector has aligned values and legislation. Explain three key values which guide your practice and three key pieces of legislation guide your work. (You may select a specific area of work). Key values guiding practice Legislation Equality, Mutual respect Anti-discrimination Act 1991 Privacy and Confidentiality Privacy Act 1988 Equal Employment Opportunities Disability services Act Activity 1C Objective: To recognise processes and communications that are barriers to participants’ participation and develop mechanisms to overcome these. 1. Identify three (3) barriers to participants’ participation. The three barriers to participants participation include · when people do not wish to engage with you (they may not see your organisation can meet their identified, articulated or silent need) · when time is required to identify actions to address the problem, and finding the right people for taking action · a lack of communication skills 2. Using your examples from Q1, provide 3 strategies to enable you to analyse and 3 strategies to overcome each barrier? Identified barrier Strategies to analyse and overcome each barrier Activity 1D Objective: To interact and consult with people accessing the service to monitor changing needs so that they can be addressed. 1. Explain monitoring in relation to an individual participant’s changing needs. (25 words) When you talk with people and find out what they think about the work, or values in the community, or what needs to be done – you are monitoring. 2. Identify important aspects of the participant’s life you must consider when monitoring their needs and how they are changing. Provide at least three (3) examples. 3. Explain two (2) processes your organisation uses to collect and receive participants’ feedback? a.Collect feedback via: b.Receive feedback via: At the organisation, we collect and receive feedback from clients’ by handing out our survey to the client on the service we provided assistance them with. With, the surveys we get the client to put in our feedback box and we collect all feedbacks surveys later. Activity 1E Objective: To consult and collaborate with other services and networks to address multi-faced needs of individuals and client groups. 1. Explain how a community services worker may consult and collaborate with other services, noting the forums and processes. (50 words) Community services workers may consult and collaborate with others services by networking with professionals from other services at agency forums, request support from other agencies or individuals with required expertise as needed and also understanding the role of nature community support in additional to specialist services. 2. Clarify three (3) services and/or networks a community services worker is likely to consult and collaborate with to support participant, carers, staff or other stakeholders. a. Welfares services such as Salavation Army, St Vinnies b. Counselling services c. Housing services such as Department of Housing, homeless hotline 3. Explain four (4) situations when a community services worker will need to refer an individual to another service or professional. The four situations a community services worker may need to refer individuals to another service or professional include the following: · issues that are not part of program priorities · private matters · public matters that are already being addressed elsewhere