I send you my assignment 2 and brief please read those files then start making assignment 3
Nando’s Organisational Culture and Personal Growth Analysis WORK INTEGRATED REPORT PROPOSAL Dilpreet Singh 00201587T Executive Summary Nando's is a huge multinational fast food company that has been growing continuously in the last three decades. It has produced satisfied customers and aspiring employees. The organisational structure at Nando’s follows a role based tall culture. The employees are allotted specific roles and expected to deliver their best on them. Employees are also expected to report to their direct seniors. For long fast food chain restaurants, this form of organisational culture seems well suited since Nando’s has shown great promise. The learning culture in Nando’s is conducive to personal growth and development. So for now, I believe I must continue to work at Nando’s and gain all the necessary skills I can through their diverse training programs. I believe that will be best for my career. Table of Contents 1. Title Page…………………………………………………………….……1 2. Executive Summary………………………………………………….….…2 3. Table of Contents…………………………………………………….…....3 4. Introduction………………………………………………………….….…4 5. Organisational Culture……………………………………………….….…4 6. Training and Development………………………………………………...5 7. Personal Scope and Growth………………………………………………..6 8. SWOT Analysis……………………………………………………….……7 9. Discussion…………………………………………………………….…….9 10. Gap Analysis……………………………………………………………….10 11. Conclusion………………………………………………………………….10 12. References…………………………………………………………….…….12 13. Appendix………………………………………………………………..…..13 Introduction Nando’s is one of the fastest growing multinational food chain companies in the world. It was created by Fernando Duarte and Robert Brozin in Johannesburg, South America in the year 1987. Nando’s has various cuisines within its menu but is majorly famous for its Portuguese style chickens that are in high demand everywhere. Nando’s has shown a strong presence in Australia and New Zealand as well. It launched a subsidiary in Australia in 1990 in Tuart Hill, and today enjoys more than 270 outlets. Another striking feature of Australia’s’ Nando’s is that it offers Halal chicken which is safe for both Muslims and non-Muslims. They also serve non-Halal foods like alcohol and bacon, but special care is taken to keep both types of foods separate for customer convenience (Roberts-Lombard, 2009). A total of 31 Nando’s outlets operate in New Zealand (Nando’s). Organisational Culture Nando’s follows a role culture whereby the title of each employee defines his/her role (Appendix 1). So each member at Nando’s has a specific job which does not overlap with other positions. Each staff is expected to accomplish their job sufficiently. This goes up to the country level. In essence, each country’s operations are run autonomously. There are some mixes of franchises and directly owned stores as well. The “peri-peri” sauce is created at a factory near Johannesburg and bottled to all countries. Nando’s also demonstrates a tall categorized structure with the Restaurant Manager at the top followed by the first and second assistant managers (Appendix 2). Assistant managers overlook the trainee managers and then further down are the floor managers. Floor mangers include shift running floor manager, floor manager and the trainee floor manager (Nando’s). The floor managerial structure follows the shift running manager at the top of the tier and trainee at the bottom.Floor managers manage all other employees on the floor. So Nando’s follows a mix of role structure and tall structure in its management. Every member of the restaurant has a role and he/she knows what to do. The staff morale remains good and continuous incentives and promotions keeps them motivated. This kind of structure is highly beneficial for food chain restaurants like Nando’s. The individual roles are properly defined and each employee reports to their senior, being directly responsible for their allotted task. So when each individual’s task is accomplished with excellence, the overall result is excellence as well. This has been demonstrated in Nando’s continuous success in spite of constantly opening new chains in different countries. The organisational structure of Nando’s has been quite a success. Training and Development The training and development at Nando’s forms a part of its organisational culture. The employees are offered a range of training both at induction as well as on the job. The company also provides leadership training to its employees at it sees fit. Induction Training Those who are new at the job find it hard to get used to a new culture. Induction training helps mew employees in understanding and learning the way the restaurant works. It helps them adjust and understand things better. Initial training is provided to all Nando’s employees On the job training Learning does not stop at induction in Nando’s. Since Nando's advocates continuous learning, it offers on the job training too. On the job training is highly effective in that it incorporates learning by doing. Skilled trainers are used to train employees on the job. Mastering skills Nando’s also offers a range of master classes coveringseveral fields to help its employees grow in their careers. Quarterly masters classes are arranged in fields of finance, employee relations, operational processes, and leadership. Further programs Many other management training programs are included by Nando’s. Management programs teach employees how to develop managerial skills and gradually be licenced enough to operate an outlet. Leadership programs The company also offers excellent Leadership programmes. These programs are run in conjunction with The University of Johannesburg and The Wits Business School. Leadership training helps employees to gain useful leadership skills that they can apply in the workplace (Nando’s). Personal scope and growth The organisation is doing a lot for its employees. We are allotted opportunity for further growth. In addition training is continuously provided to further our learning and performance. We are granted certain level of autonomy to practice our leadership skills as well. I believe that if I continue to gain experience and continue working in the current direction, I will develop both as an individual as well as a professional with Nando’s. SWOTAnaysis In order to assess my potential, I have used an SWOT profile to gauge the areas of my strengths, weaknesses, opportunities and threats with regards to my personal characteristics and professional profile. SWOT Analysis helps in understanding and evaluating ones’ characteristics for future development (Addams &Allfred, 2013). Strengths 1- Work Experience I have worked with Nando’s for a while and have gained beneficial experience working with this dynamic organisation 2- Education I find myself well qualified for my position. In addition, my current further studies will enable me to gain more educational qualification 3- Personal Characteristics I have a charming and friendly personality and I find this one of my strongest skills since the hospitality industry is one that relies on charming and friendly behaviour 4- Networking and contacts I have good amount of friends and contacts. This has enabled me to develop a large network of people. Having contacts is always a great way of bringing them to use when need calls. Weakness 1- Weak Interpersonal Skills Even though I have a charming personality and good relations with everyone, not being a native often interferers with my interpersonal skills. 2- Limited Work Experience I find that I have limited work experience when compared to my peers in the same position, so this is a weakness. 3- Emotion management I find myself getting easily emotional, whether anger, or pity or frustration. As an aspiring high level employee, these characteristics will stand in my way of development. Opportunities 1- Good working environment At Nando’s the working environment is great and hence I believe this is a great opportunity for self-development. An environment that supports growth is the one that is needed for employees who want to move ahead and Nando’s provides that. 2- Continuing Education Since I am continuing my education, I feel that the roads lying ahead of me are many. I feel that there is much to be accomplished and I have great potential for growth. 3- Learning Culture We have continuous training programs including leadership training at Nando’s. I can use this opportunity to grow myself in an all-round way without having to spend extra on leadership trainings. Threats 1- Slow growth The only reason I seem to hesitate in staying at Nando’s is that I feel my growth is slow. I want a faster and more dynamic way of growing myself and my career. So, slow growth at Nando’s is a threat to me. 2- Continuing Education Barrier I often find myself too busy with work to concentrate on studies and that is a threat to my personal development. I find my scores often take a negative toll due to the work I have to do. 3- Limited advancement Another threat that I fear is that working at Nando’s will limit my scope of going into other fields if I wish to do so. If I work too long at one place, other fields might be difficult to enter. So there is the threat of limited advancement by working at Nando’s. Discussion After creating my SWOT Analysis I find that currently, I should continue to work at Nando’s. This is because I have worked at Nando’s for a while and still feel that I am gaining more and more every day. The learning culture at Nando’s is beneficial for me. I still have the need to develop in so many ways and Nando’s is still teaching me a lot. There is the big advantage of gaining valuable training every quarter. The work experience I gain is also adding to my expertise as well as my knowledge. It is true that there are certain threats that I face like limited growth but since I am continuing my education along with the fact that I am constantly learning at Nando’s and have the potential of gaining promotion, I feel right now working at Nando’s is best for me. Gap Analysis Gap Analysis Skills Current Standing (0-10) Desired Standing (0-10) Gap Personal Charisma Leadership Communication Expertise Education 7 5 7 8 7 9 8 10 9 9 2 3 3 1 2 According to the presented Gap Analysis, there are several fields I need to work on. I believe there is a lot of work to be done on my leadership and communication skills. I find that I can improve a lot in these areas. The reason working at Nando’s is still a priority for me is that working here will help me improve on these two skills primarily. This is followed by developing my personal charisma and education, both of which I am already working on right now. So by working at Nando’s I will be able to fill the gaps in my skills and fill all the area I am lacking in right now. I find myself tolerably well in my level of expertise since working in my current position, I have learnt and implemented everything I have needed to in relation to this position with regards to expertise. Conclusion Nando’s has quite the learning and development culture. It both trains the employees and promotes them to grow further in their career. The working environment is quite conducive and there are chances of growing in this opportunity. For now, I would like to continue working at