I need this assignment done with role play notes and meeting notes
BSBSTR601 Manage innovation and continuous improvement Assessment Task 2 – Performance and Skills Task summary This assessment is to be completed in the simulated work environment in ihBC College. For this assessment task, you are required in: · Part A to review systems and processes of a fictional business, Woodhouse Recruitment, to develop options for continuous improvement and report back to the management team. · Part B to develop action plans for implementing the continuous improvement and innovation changes that have been agreed to. · Part C to develop a memo for the management team to report on customer service provision. Required · Access to textbooks/other learning materials. · Access to a computer and Microsoft Office. · Access to the internet. · Australian Trends Report · Recruitment Practices Report · Green office ideas: http://www.environment.gov.au/archive/settlements/publications/government/purchasing/green-office-guide/pubs/green-office-guide.pdf Note- If you do not have access to Microsoft Office, you must save your work as PDF before uploading. Timing The due date of this assessment is available on your learning management system. Submit · This completed workbook Assessment criteria · All questions must be answered correctly for you to be assessed as having completed the task satisfactorily. Re-submission opportunities · You will receive feedback on your performance from your Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. · If any part of the task is not satisfactorily completed, your assessor will provide you with written feedback to guide you on what you must undertake to demonstrate satisfactory performance. This assessment may be re-attempted twice. Your resubmission must be uploaded within three (3) days of receiving your grade of “not yet satisfactory”. You must clearly display “Resubmission” on your resubmitted work. · You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. · You are encouraged to consult with your assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Re-submission opportunities · You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. · If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. · You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. · You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Assessment Cover Sheet Student name: Student ID Trainer’s Name: Date Submitted: Student declaration: I declare that: · I have read and understood all the information provided in relation to the assessment requirements to complete this unit, the instructions and the purpose and processes of undertaking this assessment task · This assessment is my own work and where other’s works or ideas have been used, I have appropriately referenced or acknowledged them · I understand that plagiarism is a serious offence that may lead to disciplinary action. Student signature: Assessment Task 2 – Performance and Skills Case study: Woodhouse Recruitment is based in central Melbourne and is a recruitment agency offering recruitment services, including sourcing, screening, and selecting candidates to meet clients’ requirements. The company was established in 2010 by Simon and Petra James, a husband-and-wife team who are the Directors of the company. The company also employs a receptionist, five recruitment consultants and an Administration Manager. The agency plans to recruit a further 2 new consultants to start with the company in the next 12 months. The company specialises in the recruitment area of Administration and Office Support, Accounting, IT and Sales and Marketing for both permanent and temporary staff. The company sees its point of difference as being an owner operated, boutique recruitment agency. The company currently has approximately 30 clients who regularly use their services. At a recent management team meeting, the management team (the Directors, Administration Manager, and the Senior Recruitment Consultant), discussed the need to implement systems and processes for continuous improvement and innovation into the company. This is in part based on the need to stand out from the competitors in an industry where there are many recruitment agencies. Several issues were discussed at the management meeting, which the management team feel need further exploration as part of introducing continuous improvement systems and innovations. Services Standards The company states on its web site that it has the following delivery service standards: · Service Promise: we are clear in what we offer and the benefits it brings to you · Service Delivery: we offer consistent and reliable service to you · Customer Relationships: we are open and friendly with all of our customers · Compliance: we ensure we adhere to all ethical and legal requirement However, service standards have not been clearly defined and there are no performance indicators in place to measure performance. Key performance indicators No formal performance indicators in place to measure key service standards including how quickly candidates are recruited to fill jobs or how many of the candidates pass the trial period effectively. Social Media There is no social media strategy in place. Currently the company is not using social media to market positions or to source candidates but recognizes this is an area for development. Currently most candidates are usually found through the existing database (60%) or through advertising on job search web sites. Staff professional development While all recruitment consultants are expected to have minimum qualifications and experience, there is no process in place to ensure that recruitment consultants continue to participate in professional development activities to keep their skills up to date. There is also no performance appraisal system in place. Sustainability The business currently does not have any formal sustainability initiatives in place and is conscious of moving towards a green office environment both to be an environmentally friendly business, as well as to reduce costs. Key business performance statistics: · Annual sales revenue for financial year 2021 – 2022 is $1,350,000, an increase of 10% from the previous year. · Increase in profits for this financial year compared to the last one is 9% · 16% of placements are in the IT area, 18% in accounting, 20$ in sales and marketing and the remainder in administration and office support. · 60% of revenue is from repeat client business. · Fill rate is 40% (where fill rate is the number of job orders filled by the number of job orders received multiplied by 100). · Average time to fill contracts for 2022 were as follows: · Temporary contracts are 8 days · Contract work is 20 days · Permanent search 23 days · Executive search 33 days Key performance indicators currently used to measure business performance focus on financial indicators, including net operating profit and sales revenue. The company also tracks its fill rate and is seeking to improve this to the industry average of 47% over the next year. Part A: Review of systems and processes to develop options for continuous improvement and reporting back to the management team 1. Develop a continuous improvement and innovation report Review the scenario information and based on your review, select two (2) topics or areas that you can research and review to develop options for continuous improvement and implementations of innovative processes. One of these topics you select must be in relation to improving a sustainability program. When you have identified the two topics or areas, you will then be required to prepare a report to your manager (your assessor). Your report should be written in clear and concise English and contain relevant headings to address the required information. Your report should be not exceed 800 words. Your report must address the following for both topics: a. Your topics or areas for improvement that you will plan a continuous improvement and innovative processes for, one being a sustainability program b. Identify and discuss a range of strategies that you can implement to monitor and evaluate the current performance and sustainability of your topics/areas for improvement. Identify at least two (2) strategies for each area selected. c. Analyse and provide a detailed account by way of a gap analysis of the current supply chain and the (operational, product or service) systems the business is using to deliver their service. Explain what is working well and what could be improved. d. Outline what data was collected and analysed for improvement to the supply chains, and operational and service systems. e. Identify how the topics/areas for improvement performance could be measured, including an outline of the assessment tools or techniques that could be used. Evaluate the effectiveness of each tool/technique. f. Identify at least two (2) specialists that could help Woodhouse Recruitment. For example, this may be to identify technology and electronic commerce opportunities or to implement your ideas about continuous improvement and innovation. Include their contact details, the services they offer and a rationale as to why it may be beneficial for the company to use their services. g. Conduct research and analyse and report on trends and opportunities relevant to Woodhouse Recruitment in relation to your topics/areas for improvement. Use the resources provided by the assessor as listed under ‘Required’, as well as any other relevant resources. h. Compare Woodhouse Recruitment's business performance statistics to industry benchmarks and provide an assessment of why or why not the company may not have met their targets. i. Discuss three (3) examples of other innovative business ideas that Woodhouse Recruitment could adopt and implement. Section A – Areas for improvement Section B - Strategies Section C – Supply Chain and Systems Section D – Data analysis Section E – Methods and Tools for Monitoring Performance Section F - Specialists Section G – Trends and Opportunities Section H – Performance Statistics and Industry Benchmarks Section I – Innovative Business Ideas 1. Conduct a meeting with your Board members as key stakeholders to explore and discuss your ideas for continuous improvement and innovation. This will need to be recorded (see IMPORTANT NOTES that follow) with you trainer completing a Role Play Observation Checklist. During the meeting, you are required to demonstrate: · Discussion of the key findings of your report, and your ideas for continuous improvement and innovation in the business. · Your interpersonal skills, as well as your ability to build trust and confidence and encourage creativity in the management team. You did this through your ability to clearly and confidently present information, encouraging questions from the management team, discussing/brainstorming ideas and using active listening techniques. · Willingness to accept feedback provided. IMPORTANT NOTES: This part of the assessment includes a role play of meeting that must be video recorded. Please follow the instructions below: · Students taking face to face classes: · You can do the task during class hours. You must also video record the role play/meeting using your phone and upload it to Canvas (learning management system). · Your trainer will complete a Role Play Observation Checklist as evidence of your participation in the role play/meeting (this may be provided to you in hard copy for you to upload or if completely electronically your trainer will upload it). · Students taking online classes: · You must arrange participants to do the role play with you (participants can include fellow students, friends, family members, or work colleagues). · Please see further instructions in the assessment on the number of participants required for the role play/ meeting. · You can do the task face-to-face and record it using your phone. · You can also do the task using an online platform such as WhatsApp or Zoom and record the session. · Uploading your video onto Canvas: · Please see additional instructions uploaded together with Assessment Task 2 on how to submit your recording onto Canvas. · Submission of feedback forms: · You may be required to also submit feedback forms from the participants in your role play/meeting. Please check the instructions in your assessment to confirm if you need to submit the feedback forms (a scanned or a clear photo is acceptable). 2. You participated in a meeting with Board members and key stakeholders to discuss your continuous improvement and innovation report. At the end of the meeting, you took on board feedback provided and agreed with the management team on the best way forward with your continuous improvement and innovation initiatives. Send an email to all parties involved summarising the ideas agreed to and seeking final agreement to proceed with the initiatives based on the meeting discussion and as summarised in the email. (maximum 100 words) To: Cc: Subject: Part B: Action plan for implementing the continuous improvement and innovation changes that have been agreed to 1. Develop action plan You are required to develop an Action Plan for implementing the continuous improvement and innovation initiatives agreed to in Part A. Your plans should be developed using a project management tool such as a GANTT chart that sets out all the actions required to implement the initiatives including timing, responsibilities, required resources, and key performance indicators for assessing the introduction of the