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Competencies In this project, you will demonstrate your mastery of the following competencies: · Recommend operations management methods and techniques to increase value for customers · Evaluate how operations management generates value for an organization · Explain local, national, and global sustainability in relation to functional areas of business Scenario You work as the chief supply-chain officer at the large international corporation, NationaliTeas. NationaliTeas manufactures and sells tea worldwide. Its motto is “Keeping people and their taste buds awake (when they want to be awake).” Its mission is “Make the world more awake through rejuvenating and refreshing beverages and sustainable practices that uplift workers, communities, and souls.” Its vision is “to be the most respected tea manufacturer across at least three continents for our tea and our actions, which will be driven by a commitment ethical sourcing, minimal waste, and empowerment of our employees.” You would like to establish an operational goal of having your corporation apply for a B Corp Certification within the next two years. You believe this would add value to the organization and help it to prioritize a stronger focus on sustainable operational practices. You have conducted a preassesment based on the recommendations for applying for B Corp Certification, and you’ve evaluated the corporation’s current strengths and areas for improvement. Now you need to develop a proposal for the board of directors that explains why prioritizing the triple bottom line (TBL) through working toward B Corp Certification has organizational value. You must also propose three high-impact initiatives to help strengthen the corporation’s commitment to people, planet, and profit based on your evaluations. Directions 1. Part One: Justification of Benefits: Justify the value of working toward more intentionally incorporating the TBL framework into organizational decision making, specifically how ethical business practices regarding people, planet, and profit can benefit society, the environment, and the company’s profit. Specifically, address the following: A. Key Components: Explain the three key components of the TBL framework and how each component benefits businesses and society. B. Organizational Value: Provide a justification regarding the value and benefits of using the TBL framework to inform corporate decision making, and explain connections between the organizational mission and the organizational vision. C. B Corporation Benefits: Briefly describe the organizational benefits of attaining B Corp Certification. 2. Part Two: Operational Recommendations: Read through the Preassessment Evaluation Summary (located in the Supporting Materials section) for each aspect of the TBL (people, profit, and planet). You will need to provide a detailed description of the initiatives that will create the needed improvement. You should note the organizational and societal value of the initiative along with the operational management techniques recommended to plan and complete each initiative. For each of your three initiatives, address the following: A. Organizational Impacts: Describe the organizational benefits of each initiative, specifically noting the expected positive impact of completing each. Examples of positive impacts include better alignment to the organization’s mission, vision, and culture statements; increased amounts of funds or resources saved; and improvements to the organization’s brand. B. Societal Impacts: Describe the societal benefits of each initiative, specifically noting the expected positive impact of completing each. Examples of positive impacts include increased community building and positive environmental impact. C. Customer Impacts: Describe the consumer benefits of each selected initiative, specifically noting the expected positive impact of completing each. Examples of positive impacts include increased alignment to target markets, improved product access and availability, and improved customer satisfaction. D. Business Risks: Explain the business risks associated with prioritizing, planning, and resourcing each initiative and how these risks will be considered and monitored. E. Operational Management Techniques: Recommend an operational management strategy or technique (e.g., project management, lean manufacturing, or Six Sigma) that is appropriate to implement for each selected initiative, and explain why. F. Defining Requirements and Scope: Define the requirements for the successful implantation of each selected initiative as well as the scope of each. Describe how changes to the requirements and scope would impact timelines, budget, and risk. G. Roles and Responsibilities: Explain the key internal and external stakeholders who would be involved in planning and implementing each selected initiative, as well as why each identified stakeholder is needed to successfully implement the initiatives. What to Submit To complete this project, you must submit the following: Submit your project using one of the two formats listed below. Please note that your submission should include both Part One and Part Two of your project. For either format, sources should be cited according to APA style. · Written Report: Submit a 1,500- to 1,700-word Word document. Use APA style. · Slideshow Presentation: Submit a 10- to 12-slide presentation with speakers notes. Your slideshow should be submitted as a PowerPoint or PDF document. Example tools that could be used to create your slideshow include: · PowerPoint · Canva · Prezi Supporting Materials The following resource support your work on the project: Reading: Project Preassessment Evaluation Summary PDF This document presents the results of NationaliTeas’ preassessment for attaining B Corp Certification QSO 321 Project Preassessment Evaluation Summary QSO 321 Project Preassessment Evaluation Summary Based on an evaluation of the organization’s current state and recent initiatives, the areas listed below have been identified as being in need of improvement based on the triple-bottom-line framework and B Corp Certification requirements. Governance A more formal structure or stakeholder group is needed to review social and environmental performance regularly and accurately. Workers Employee pay is low, both for hourly and salaried employees. Attrition rates are high, resulting in a significant loss of company resources. Employees lack the autonomy to shut down unsafe practices and processes. Required trainings are frequent, but professional development for growth is very limited in both opportunities and funding. Community The organization needs to regularly screen and evaluate suppliers for social and environmental impact, not just when an initial partnership is begun. The majority of materials used to grow, manufacture, ship, and sell the tea are not locally sourced. Environment Although some supplying farms do have some sustainable practices in place, not all facilities and practices are designed to restore or preserve the environment. Most energy sources, especially energy sources for domestic locations, are not renewable. The organization has not conducted any kind of environmental assessment since 2010, and that assessment was only conducted to identify areas of opportunity, not for certification. Cost and time are prioritized in shipping, resulting in the inefficient use of transportation and a high carbon footprint. Customers Quality control is conducted randomly, but isn’t an ingrained part of the workflow process. There are no product guarantees available to customers. Customer feedback is primarily collected through online reviews of purchased products or sales locations, rather than customer surveys. The following areas have been identified as being strengths of the organization based on the TBL framework and B Corp Certification requirements: Governance The organization’s mission, vision, code of ethics, and culture statement strongly support sustainable, ethical practices. The organization has identified key goals and metrics to monitor and evaluate sustainable business practices. Workers Employees are very content with benefits. Job-related training is thorough and frequent. There are established employee feedback programs with high rates of engagement. Community The organization is very diverse in its workforce, and employees report feeling safe and respected at work. There are clear, measurable goals to continue growing diversity and inclusion throughout the organization. The organization has set key requirements for its outsourced workforce, although regular evaluations are lacking. The organization provides incentives and sets goals for suppliers regarding socially responsible and environmentally friendly business practices. Environment The supply chain has been evaluated by a reputable third-party company. Environmentally sustainable water conservation and treatment practices are a strength of the organization and its suppliers, also benefiting many of the rural communities’ surrounding farms and manufacturing facilities. Packaging is recyclable and minimal, despite frequent requests to change it to a shiny foil packaging. Customers The mission, vision, and culture of NationaliTeas supports making high-quality, sustainable products accessible to customers. Governance Preassessment Criteria Met/Not Yet Met Notes Organization’s mission, vision, and culture lend themselves to creating positive social or environmental change Met Mission Statement: Make the world more awake through rejuvenating and refreshing beverages and sustainable practices that uplift workers, communities, and souls. Vision Statement: To be the most respected tea manufacturer across at least three continents for our tea and our actions, which will be driven by a commitment ethical sourcing, minimal waste, and empowerment of our employees. Core values and company culture are also all in alignment with encouraging and supporting positive change and sustainability. Governance structure encourages regular review of social and environmental performance and impact of the organization Not yet met The board of directors, executive council, and management all meet regularly; however, social and environmental performance are rarely discussed. There are many internal committees; maybe creating a new one dedicated to this cause would be helpful? Preassessment Criteria Met/Not Yet Met Notes Organization has clearly identified goals and metrics used to measure and manage social and environmental issues relevant to business operations Met Goals related to water and energy conservation, equitable access to products, and improving the workplace culture are established, with processes and plans in place to improve and track qualitative and quantitative metrics. Organization’s code of ethics clearly identifies expectations around behavioral expectations, bribery, corruption, and political affiliations Met The code of ethics is clear, comprehensive, and incorporated into the company’s culture. Workers Preassessment Criteria Met/Not Yet Met Notes Majority of employees are paid according to a fixed salary Met 70% of employees are salaried. This excludes employees of suppliers and manufacturing facilities, which are separately owned and operated. Most hourly employees work in customer-facing positions or maintenance. Employees are offered professional development opportunities to learn and grow Not yet met Employees have required trainings that are essential for their job roles; however, training to learn and grow new skills or deepen existing knowledge is limited. Employees are provided $100 for professional development funds each year to complete external training, but it doesn’t cover much, and the process to acquire the funds is extensive. Lowest-paid employees make more than federal minimum wage Not yet met Hourly employees start at federal minimum wage. Raises can be earned after 90 days of employment in $.25 increments. Full-time, tenured workers are offered company match for retirement contributions Met A 5 % match is offered on retirement contributions after two years of full-time employment. All full-time workers are offered health insurance Met All full-time workers are offered health insurance. Employees feel their health insurance coverage is pretty good—often better than other places they have worked. Health and wellness initiatives and policies are offered beyond health insurance-provided programs Met Health and wellness programs are offered, such as gym reimbursements; significant discounts on health trackers; financial incentives for healthy eating, activity, and weight-loss goal completion; and discounts on wellness services not covered by insurance. Preassessment Criteria Met/Not Yet Met Notes Employees in nonmanagement positions have written permission to shut down unsafe processes Not yet met Nonmanagement positions do not have written authority; however,