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In this assignment, you will apply what you have learned about key concepts regarding operations management. You are encouraged to leverage your work and instructor feedback on this assignment in your course project, which is due in Module Seven. Scenario You work as the chief supply chain officer at NationaliTeas, a large international corporation that manufacturers and sells tea worldwide. Its mission is to “Make the world more awake through rejuvenating and refreshing beverages and sustainable practices that uplift workers, communities, and souls.” You have recently hired the company’s first project manager and have given them their first project: Revise current workflows related to packaging at one of your tea factories to be more sustainable and more lean. As this is their first project, you will be helping them complete their task. Prompt Read through the Project Charter for Workflow Improvement Word Document, then review the Process Workflow for Tea Production Word Document graphic. A text-only version is available: Process Workflow for Tea Production Text-Only Version Word Document. Based on these documents, recommend removing a total of four steps from the process flowchart that can help make the process more efficient and sustainable. Explain the implications of the proposed changes, and then help the NationaliTeas team address current items in the Issue Log located in the project charter. Specifically, you must address the following rubric criteria: · Lean Manufacturing: Evaluate the process flowchart to identify steps that do not add value based on the principles of lean manufacturing. Explain why you selected each step. · Sustainability: Evaluate the process flowchart and identify steps that should be removed or changed to improve environmental sustainability. Explain why you selected each step. · Process Changes: Explain the implications, both positive and negative, of removing or changing the steps from the process flowchart you identified in the previous two bullet points. Also explain how those changes would help alignment to the triple bottom line (TBL). · Issue Log: Analyze all entries in the Issue Log from the perspective of a project manager and explain the recommended course of action based on the project charter, noting the impact of the issue on scope, planning communications, and resourcing. · Operations Management Techniques: Discuss how operations management techniques, including project management and lean manufacturing, can add value to NationaliTeas. Guidelines for Submission Submit this assignment as a 350- to 500-word Word document. Sources should be cited according to APA style. Knowing the expectations involved with maintaining operational sustainability and who is responsible for meeting these expectations is an important part of being an effective practitioner. In this assignment, you will create a guide that can be used throughout this course and in the future to help you better understand the roles, influences, and responsibilities of internal and external stakeholders involved in maintaining ethical business practices related to the triple bottom line (TBL). This assignment will also support you in completing your course project, which is due in Module Seven. Scenario You are working on a collaborative project regarding sustainability initiatives. During recent meetings, the group has realized there is a lot of confusion surrounding who is responsible for what regarding regulations, governance, and responsibilities surrounding the new initiatives that are being planned. To help everyone understand the roles and responsibilities of both internal and external stakeholders, you have volunteered to create a brief guide. Prompt Use course and external resources to complete the Module Three Assignment Template Word Document, making sure to clearly and concisely identify key stakeholders and their roles, responsibilities, and level of influence in upholding sustainable business operations regarding each aspect of the TBL. For the purposes of this assignment, you can select one of the following industries to help contextualize your response: · Food service · Office supply · Accounting and finance Specifically, you must address the following rubric criteria: · Identification: Identify key internal and external stakeholders, groups, and organizations involved in enforcing and maintaining operational sustainability regarding each aspect of the TBL. · Roles: Briefly describe the role of identified internal and external stakeholders, groups, and organizations involved in enforcing and maintaining operational sustainability. · Responsibilities: Briefly describe the responsibilities of identified internal and external stakeholders, groups, and organizations involved in enforcing and maintaining operational sustainability regarding each aspect of the TBL, specifically in regard to their level of responsibility and accountability in the following: · Evaluating or enforcing sustainable operations · Determining which aspects of the TBL framework they support most strongly · Explaining how their responsibilities can help justify prioritizing the TBL · Influence: Briefly describe the level of influence of the identified internal and external stakeholders, groups, and organizations involved in enforcing and maintaining operational sustainability regarding each aspect of the TBL. Make sure to note their ability to make decisions, enforce requirements, and justify prioritizing the TBL for an organization. Guidelines for Submission Submit the Module Three Assignment Template to complete this assignment. Use bullet points as appropriate when completing the template. Sources should be cited according to APA style. Process for TeaWorkflow Production Picking, Processing, and Packaging TPicking, Processing, and Packaging Teaea FARM Start Workers pick tea leaves Leaves are put into 50 kg bags Bags are moved to a processing area PROCESSING Bags of tea are reweighed Leaves are spread across pans and troughs Leaves are withered on pans Leaves are cooled Leaves are removed from pans and reweighed Leaves are moved onto special trays and rolled Leaves go through a first drying Leaves are cooled Leaves are put into new trays for a second drying Leaves are removed from trays and reweighed; poor-quality leaves are thrown away Leaves are visually inspected Poor-quality leaves are thrown away Leaves are moved to an oxidizing area Leaves are oxidized Leaves get a final drying to complete the oxidation process Leaves are cooled Leaves are sent to packaging and shipping PACKAGING AND SHIPPING Leaves are weighed Leaves are sorted; small, misshaped, or discolored tea leaves are discarded Leaves are weighed Leaves get a second sorting Leaves are put into paper tea bags and sealed Tea bags are wrapped in paper packets Tea bags are sealed Wrapped tea bags are sorted into cardboard packs of 20 Cardboard packs are sealed and wrapped in plastic Boxes are sorted into shipping boxes Shipping boxes are wrapped and sealed, ready to be shipped End QSO 321 Process Workflow for Tea Production Text-Only Version QSO 321 Process Workflow for Tea Production The flowchart covers the steps involved in picking, processing, and packaging and shipping tea. The outline below detasils these steps at each stage of the process. Farm Workers pick usable tea leaves from the field Picked tea leaves are weighed and grouped into 50 kg bags Bags of weighed tea are moved to a processing area Processing Bags of tea are reweighed at the processing facility Tea leaves are spread across pans and troughs Tea leaves are withered on pans Tea leaves are cooled Tea leaved are removed from pans and reweighed Tea leaves are moved onto special trays and put through a rolling machine Tea leaves go through their first drying Tea leaves are cooled Tea leaves are removed from special rolling trays and put into new trays to go through a second drying machine Tea leaves are removed from trays and reweighed; poor-quality leaves are thrown away Tea leaves are visually inspected Poor-quality leaves are thrown away Tea leaves are moved to an oxidizing area Tea leaves are oxidized Tea leaves go through their final drying to complete the oxidation process Tea leaves are cooled Tea leaves are sent to packaging and shipping Packaging and Shipping Tea leaves are weighed Tea leaves go through the first sorting machine; small, misshaped, or discolored tea leaves are discarded Tea leaves are weighed Tea leaves go through a second sorting Tea leaves are put into paper tea bags and sealed Tea bags are wrapped in paper packets Tea bags are sealed Wrapped tea bags are sorted into cardboard packs of 20 Cardboard packs are sealed and wrapped in plastic Boxes are sorted into shipping boxes Shipping boxes are wrapped and sealed, ready to be shipped QSO 321 Project Charter for Workflow Process Improvement Project Charter for Workflow Process Improvement Elimination of Waste and Improved Sustainability in Workflow Contents Executive Summary Scope Statement Business Objectives Project Details Requirements Deliverables Estimated Schedule Estimated Budget Risks Completion Criteria Define Project Success Alternatives Stakeholders Project Manager Project Authorization Issue Log Executive Summary As the company plans to apply for B Corp Certification within the next five years, is important to analyze our production workflow processes to look for reductions in waste and improve sustainability metrics. Scope Statement The purpose of this project is to analyze and look for improvements in our tea production workflow process. We primarily want to analyze the workflow processes from a lean manufacturing perspective to look for waste and to focus our processes on improving quality for the end user. We also want to analyze the workflow processes from a sustainability perspective and consider how we can make our production workflow processes friendlier to the planet as a whole. Business Objectives Analyze workflow processes for improvements to increase the company’s overall sustainability metrics Analyze workflow processes for ways to reduce waste or unnecessary steps that don’t add value to our product’s end users Analyze workflow processes to improve chances the organization is approved as a Certified B Corporation Project Details Requirements Simplify the tea production workflow using lean manufacturing principles to increase efficiency Reduce use processes and materials that are not environmentally friendly Make process and material changes that cannot increase manufacturing costs Deliverables Updated process flowchart Cost-benefit analysis of changes Summary of changes that specifically note sustainability measures used Estimated Schedule The project should be completed within two months of project kickoff. Project Milestones or Phases Estimated Completion Date Project Kickoff Day 1 Analysis of Current Workflow Process Day 21 Completion of Research Around Potential Changes Day 42 Final Recommendations Day 53 End of Project A week after the final set of recommendations is created Estimated Budget This project has a limited budget of $30,000. Funds are allocated for travel, research, and the hiring of a third-party contractors to support the analysis. Risks Removal of critical processes could lead to overall production errors or bottlenecks. Removal of processes could lead to less safe working environments for employees. Removal of processes could lead to a lower quality end product and then lower sales and damage to the company brand. Completion Criteria The project is considered complete when a new, streamlined workflow process has been recommended based on analysis and research and has met requirements. Define Project Success The workflow production process limits waste as much as possible and is as sustainable as possible, or will improve processes by reducing waste and improving sustainability. Improved sustainability will be viewed from the perspective of the application to be a Certified B Corporation. Alternatives The main alternatives to the project are not to review or change internal workflow processes or to use a different operations process or philosophy that differs from lean manufacturing, such as total quality management or Six Sigma. Stakeholders List all known project stakeholders. Name Project Role Organization Chief Operations Officer Project Sponsor NationaliTeas Corporate Office Director of Production Project Team NationaliTeas Manufacturing Division Director of Quality Control Project Team NationaliTeas Manufacturing Division Project Manager Jennifer Smith Project Authorization By initialing each page and signing below, the chief operations officer and the project sponsor approve the project described herein and authorize it to begin. Issue Log Issues that come up after the charter has been approved should be added below and reviewed for impact on cost, scope, and alignment to the original project requirements. Each issue should be addressed, either through a short explanation of why it does not need to be acted on or an explanation of how it will be resolved. There is general confusion among stakeholders regarding their level of decision-making power, involvement, and scheduling of major project milestones. A stakeholder has recommended a change from the existing product packaging to a shiny foil packaging for aesthetic reasons, and they have asked for this be built into the process workflow documents. The procurement department wants to triple the project budget to allocate more funds to researching, testing, and finding a new supplier for compostable packaging materials. Project Charter for Workflow Process Improvement Page 1 X Chief Operations Officer X Project Sponsor