I know it's a long shot but has anyone read "eRecon Software Development at Hospital Corporation of America" case study and can tell me the central problem in the business? There's a copy on...

I know it's a long shot but has anyone read

"eRecon Software Development at Hospital Corporation of America"

case study and can tell me the central problem in the business? There's a copy on coursehero but I can't attach it to this question.