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Student ID        15
System Engineering – Public-e Pty. Ltd.
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Table of Contents
1.    Introduction    3
2.    Pictorial Model of the Organization    4
3.    Organization Chart    5
4.    Stakeholder Chart    7
5.    Organization Vision Statement    7
6.    Organization Mission Statement    7
7.    System Vision Statement    8
8.    Consolidated Domain Model Class Diagram    8
9.    User Stories    9
10.    Use Case Description    10
11.    Domain Model Class Diagram    13
12.    References    14
1. Introduction
The systems development life cycle (SDLC) is the way toward deciding how the system will be able to support all the business requirements, structuring the framework, its development, and deliver it to the clients. The key individual in the SDLC is the system analyst, who investigates the business needs, recognizes all the opportunities for upgrades, and structures a data framework to actualize the upgrades. The essential objective is to make a better value for the association, which for most organizations means expanding benefits. New data frameworks acquaint change with the association and the users associated with it (Dennis, A. & Wixom, 2012).
According to the given scenario, We have given the case of Publicit-e Pty. Ltd. organization that is Australia based company with some branch offices as well. The organization mainly offers services to people, enterprises and governments. They have more than 50 staff and a turnover of over $20 million dollars. Being a component of the RFP, Publicit-e expected to show capability and best practice in various domains in terms of enhancing the use of information technology IT.
Being a member of Software Engineering advisors team, my job is to create reports containing that can help in better understanding of the organization Publicit-e Pty. Ltd. processes that can help us to implement Customer Relationship Management System CRMS. The CRMS is one of the automated framework which is to be implemented to help the business activities of the marketing, public relations and event management organization, Publicit-e Pty. Ltd. Publicit-e works in the eastern conditions of Australia. The main roles while doing system analysis include – collecting all requirements, performing appropriate analysis, incorporate provision of models to give a coordinated solution for handle all of Publicit-e's customer relationship management needs.
2. Pictorial Model of the Organization
Here, in the pictorial model, we have used BPMN notation to describe all the processes of the organization. In case of an enquiry whether it emerge out of the site, organization phone, organization email or by means of one of the online networking platform, it is recorded in the system. Now and again an enquiry can emerge out of a discussion, letter or fax. When it's face to face or by telephone discussion or letter/fax, the staff needs to decide whether it is a client, non-client or other enquiry. When its a client communication i.e interaction, at that point the worker needs to make a section in the client communication queue and this will create an I-message to the sales rep. The representative will leave it to the salesman to transform the queue section into the interaction record/s with proper subtleties and arrangement. A discussion ought to be given a "Manual" identifier in the medium characteristic.
If it is face to face or telephone discussion or letter/fax is resolved to be a lead/s communication which is a connection, at that point, it can't be distinguished as having a place with a current lead, another lead would be made as an "Open" lead, a connection record will be made containing the message and an I-message is sent to Client Relation manager. He will be responsible to analyze the lead and the connection record/s and will assign a sales rep and update the status of the lead. This would bring about an I-message being sent to the salesman.
On account of an online website enquiry, there is more refinement in naturally making another lead or confirming that it ought to be added to the lead, client or...