i have attached the lecture slides in zip file which needs to be summarised please cover all topics and please write them in a weekly order.

Running Head: Summary of Weeks            1
Summary of Weeks            2
SUMMARY OF IT SERVICE MANAGEMENT AND PROFESSIONAL CULTURE LECTURES: WEEK 1, 2, 3, 4, 5, 6 AND 7
Table of Contents
Introduction    2
Summary: Week 1    3
Summary: Week 2    5
Summary: Week 3    7
Summary: Week 4    9
Summary: Week 5    10
Summary: Week 6    12
Summary: Week 7    14
Conclusion    14
References    15
Introduction
    IT service management and potential cultures as a course helps students to prepare for a career in the field of information technology. This subject helps students to apply ethical theories in an ever changing and growing service driven IT workplace. Week wise summaries of lecture have been provided here. Each week covers the following topic of the subject:
Week 1: Introduction to Service Management
Week 2 & 3: The Service Life Cycle
Week 4, 5 & 6: The Processes and Functions
Week 7: Measurement, Metrics, and the Deming Cycle
Summary: Week 1
Lectures in this week began with defining the key terms of the subject. These terms are:
1. IT: The provider of the services or products.
2. Service: delivering values to customer without the need of customer owning the product. This helps customers achieve their desired outcomes without owning the product.
3. Customer: the one who spends money to use IT services or products.
4. User: one who finally makes use of the product or services without paying for it.
    IT service management (ITSM) is explained as a complete set of activities which provides services to an organisation and is guided by the policies and strategies of the organisation performed to plan, design, deliver, and control and operate. Yazici, Mishra, and Kontogiorgis (2015) have defined IT service management as the management of IT services required by a business. ITSM can be a profession as well where people share common standards and discipline based on knowledge and skills.
    Best practice in the lectures provided is described as the method or technique that is superior to other available alternatives to produce superior results. It is explained that Enterprise should implement good practice rather than trying to implement the best practice. Good practice should be implemented which will adapt to and adopt it specific requirements of the organisation.
    Next is IT infrastructure library (ITIL) that is a framework developed for an organisation to perform ITSM. ITIL acts as the baseline for the organisation to plan, measure and implement. Other than ITIL there are other frameworks such as Control Objectives for Information and Related Technology and ISO/IEC 20000 framework which perform similar kind of functions. The library component of ITIL includes: ITIL core and ITIL Complementary Guidance.
    Further service lifecycle has been defined as an approach to ITSM that emphasizes on coordination and control of various functions and processes of the lifecycle of IT services. Service lifecycle includes: Service Strategy, Service Transition, Service Design, Service Operation and Continual Service Improvement.
    The focus now shifts on delivering values to customers. By creating value we mean right service should be provided to the customer under right conditions. Value is created through utility and warranty. Services can be delivered through service assets which includes resources and capabilities.
    Service model describes the structure and dynamics of the service. In this demands of customers are connected with the service provider’s service assets. Service model includes process maps, activity patterns and workflow diagrams.
    Functions are subsets of an organisation which are self contained and are used to accomplish specific tasks on the other hand process is defined as the set of activities performed to accomplish a specific objective. Processes are measurable, have specific results, are customer centric and are responsive towards specific events. Roles are defined as a specific set of responsibilities that are granted to an individual or a team as a whole. ITIL generic roles include: owner of the process, manager of the process, process practitioner and owner of the service.
Summary: Week 2
    In this summary governance and risk, service strategy, service design and service transition.
    Governance covers policies, structures and processes which are established by senior management to ensure the organisation runs smoothly and there is an effective control over the organisation. The framework of governance includes 6 principles: strategy, performance, acquisition, responsibility, human behaviour and conformance. It helps to tailor current models and come up with new emerging models as said by Selig (2018). For IT governance ITIL framework is the one of the key parts of the foundation for IT governance.
    Risk is defined as the probability of occurrence of a harmful event that could cause loss or reduce the ability of the organisation to achieve its objectives.
    Key processes in service strategy include Business relationship management, service portfolio management and financial management for IT services.
There are three types of IT service provider:
1. Internal service provider: comprises of the In-House IT unit.
2. Shared service unit: corporate shared service unit.
3. External service provider: operates as a competitive business in the market.
In the next section four Ps of strategy are described as:
1. Strategy as a position
2. Strategy as a perspective
3. Strategy as a pattern
4. Strategy as a plan
Besides the four Ps the lectures also provide an insight into the two components of service strategy as stated below:
1. Development of strategies
2. Development of service management
The key elements of developing strategy are:
1. Understanding the customer
2. Understanding the outcomes
3. Defining critical success
4. Developing a specification based on...