I Have attached the assignment as well as requirement
Microsoft Word - Case_Capital_University_Teaching_Assistants BUSI 4008 Summer 2021 Teachings Assistants at the School of Business - Capital University Organization Background Capital University is a medium sized university located in a capital city. The university has approximately 20,000 full time and 20,000 part time students across several faculties. The goal of the university is to provide a good education and experience to all students. The School of Business is one of the smaller faculties with approximately 2,000 students. There are several streams within the School of Business: Accounting, Finance, Marketing, Supply Chain, and Entrepreneurship. Accounting has the highest enrollment of all these streams, and approximately half of the upper year students are enrolled in the accounting stream, hoping to become professional accountants. Courses are instructed by either full-time tenured faculty, full-time teaching staff, or part-time staff (part time staff is known as a variety of terms across different universities: Contract Instructors, Part Time Professors or Adjunct Professors). Course instructors are responsible for managing each individual course. Instructors are responsible for delivering course material and managing Teaching Assistants. Teaching Assistants The School of Business hires approximately 90 Teaching Assistants (TA) each semester to support the instructors. The typical TA is an upper year undergraduate student, and occasionally a graduate student who have either already taken the course (with a minimum grade of A-) or have already taken a similar course. The skills required to TA a course are almost identical from one course to the next, However, some courses require mastery of specific technical issues. Student enrollment per course varies from 12 to 250, although most courses tend to have enrollment of 50 to 100 students. Teaching Assistants are assigned to courses once enrollment reaches 25 students. TA hours are allocated one-hour-per-student (ie, a class of 42 would be assigned 42 TA hours). Most TA hours are allocated to marking. Once course enrollment has been finalized, TAs are guaranteed to get paid for the full number of hours allotted to their class regardless of how many hours they actually work. TAs are part of a collective agreement that specifies rates of pay for undergrad TAs ($35/hour) and graduate TAs ($45/hour). Only in very rare circumstances are TAs allowed to get paid for extra hours – these situations require the approval of the Associate Dean. In most cases, TAs are responsible for monitoring their own hours. As stated by one instructor “I don’t have time to monitor their hours – all I know is that overall the hours they are paid for are reasonable and they get the work done”. Incentives The only other financial benefit is that each semester an award is given to the top TA. To win this award, the TA needs to be nominated by their course instructor. The Associate Dean makes the selection, and presents the award at one of the major social events during the year. There are other benefits to being a TA: Some students enjoy the status related to being a TA and the position allows them to build relationships with instructors in hopes of some day getting a good Teachings Assistants at the School of Business - Capital University reference (either an employment reference or a reference for graduate school). Others like to become TAs because it looks good on their resume and implies that they are very strong students. As one former TA stated “being a TA makes me look like a really strong student, and hopefully makes the recruiters overlook some of those dogs on my transcript from 1st year”. Duties Teaching assistants have two main duties: Grading of assignments and exams and lead tutorials. In most cases, assignments and exams are to be marked within a week. Once marked, the grades are reviewed by the course instructor before being released to students. From time to time, grading errors occur. While grading errors and revisions should be managed by the course instructor, in some situations the TAs will revise grades in order to correct grading issues. Leading of tutorials involves the TA review course materials. TAs are responsible for preparing for the tutorials so that they will be able to walk-through complex problems with the class. TA positions are posted each semester. TAs hired based on seniority. TA positions are awarded to the TA with the most seniority (provided the TA has the background to TA the course). TAs are usually hired the first week of class each semester. Unlike some schools where the coordinator selects all of the TAs for their respective stream, Capital University allows individual instructors to hire their own TA(s). Some semesters, this has led to some TAs supporting several courses. Feedback and Support Each fall term, TAs are given a 2-hour orientation. Often contact with the course instructor is limited to confirmation that items have been successfully graded. As stated by a former TA “no one ever gave me any training, and no one tells me what to do, but I certainly knew what to expect based on what I saw when I was a student and took the course”. The TA’s collective agreement requires the University to provide the TAs with written feedback on their performance for each class. This is almost never done, and most TAs and course instructors are unaware of this requirement. As stated by one instructor “the good ones know they are good, and the bad ones know they are bad”. Occasionally, conflict occurs such as TAs that end up grading assignments and exams for friends, housemates, family members or romantic partners who are enrolled in their course. However, the University rarely hears about these problems and assumes that they are very infrequent. In general, course instructors are very happy with the support provided by Teaching Assistants. REQUIRED: The Dean has asked you to help her better understand Management Control Systems (MCS). She would like you to briefly explain what are “Action, Personnel and Results” controls, and to use the controls to assess the effectiveness of MCS on the TAs. As well, she also wants suggestions as to what can be improved.