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COMMUNICATION BREAKDOWN
Table of Contents
Main Causes of Communication Breakdown within the Workplace    4
Technology Instability    4
Matrix overlay    4
Unopened Line of Communication with the Management    4
No Platform for Workplace Communication    5
Multicultural team composition    5
Incorrect Mode of Communication    5
Strategies to Reduce these Incidences of Communication    5
Open Door Policy    6
Providing Specific Platform for Communication    6
Reporting to the same line manager    6
Maintaining Positive Work Culture    6
Selecting the Right Mode of Communication    7
Face to Face Meeting    7
Effectiveness of the Strategies-    7
Open Door Policy    7
Providing Specific Platform for Communication    8
Reporting to the Same Line Manager    8
Selecting the Right Mode of Communication and right Information    8
Face to Face Meeting    8
Recommendations for the Australian Telecommunication Company to Improve Communication both Internally and between its Overseas Offices-    9
Setting a Strategic Communication Plan    9
Unified Corporate Mission and Vision    9
Translation to Local Languages    9
Technological Stability    10
Encourage 2-way Communication    10
Live Events and Office Visits    10
Executive Summary
The breakdown of communication has become a common issue within workplace with the constant development in the technology. In different organizations there are different reasons for communication breakdown. This report would be focusing on the reason of the communication breakdown within the organizations both on national and international level. In this report the reason would be analyzed and the strategies would be focused, through which the breakdown issue can be minimized or eradicated. The strategies will be evaluated on the basis of their effectiveness and the best recommendation will be taken into account for the Australian telecommunication company to resolve the communication problems.
Main Causes of Communication Breakdown within the Workplace
Technology Instability
With the technological advancement and the overseas growth of the company, virtual communication has become widely used mode of communication in the present times. Virtual communication method completely depends upon the technology. A little instability in technology creates several issues in the communication process. These technological issue leads to communication breakdown within the workplace. In both the cases whether it is national or offshore the virtual meetings get affected by the issues in the technology (Jane et al., 2015).
Matrix Overlay
Many organizations follow the Matrix overlay format, in which the employees as well as the managers have to deal with multiple reporting lines. The communication goes through several channels and takes a longer period of time to reach to the recipient. In the meanwhile, the information communicated does not possesses its originality as it fluctuates from person to person, which certainly leads to the communication breakdown.
Unopened Line of Communication with the Management
This is one of the major causes for the communication breakdown within the workplaces. If the employees within an organization do not have a proper framework to communicate with the management it would be really tough for the management to keep the track of their employees. The employees will feel devalued and it hampers their performance. The employees feel their problems are unheard by the organization, which in turns affect their communication with each other as well.
No Platform for Workplace Communication
No relevant platform for workplace communication hampers the communication among the employees. The employees tend to find alternative ways to communicate with each other and sometimes the options opted by the employees leads to misleading of information as they do not know the credibility of the platform, they have opted to communicate with each other. The employees tend to share their opinions with each other through several anonymous sources.
Multicultural Team Composition
Multicultural team...