Assessment Task 6:
Did the learner:
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Apply appropriate career development theory and apply theory in an appropriate manner, both to individuals involved and in context for a career development session
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Evaluate models appropriate for individual and group career development sessions
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Analyse diversity of individuals and target group, when planning a career development session
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Create cooperative and productive environment for conduct of career development session
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Create a climate of trust, comfort and safety for conduct of career development sessions
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Complete career development work in an ethical, cooperative and respectful manner within team and wider organisational context
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Use resources and technology to support career development sessions
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Acquire, record and prepare relevant information prior to a career development session
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Prepare accurate records and reports in accordance with professional conduct and career development standards
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Assist individuals to use relevant support resources and technology
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Monitor support resources and technology to ensure they support quality outcomes for career development services
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Explain the major career development theories and models
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Describe common patterns of thinking, feeling and behaviour and their impact on individual career choices
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Explain the key skills required to deliver career development sessions
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Explain some ways to build rapport with individuals and groups
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Communicate effectively and integrate the principles of effective communication into work practices
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Identify communication barriers and use strategies to overcome these barriers in the client-counsellor
Relationship
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Facilitate the client-counsellor relationship through selection and use of micro skills
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Observe and respond to non-verbal communication cues
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Consider and respond to the impacts of different communication techniques on the client-counsellor
relationship in the context of individual clients
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Integrate case note taking with minimum distraction
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Use specialised counselling interviewing skills based on their impacts and potential to enhance client development and growth
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Select and use communication skills according to the sequence of a counselling interview
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Identify and respond appropriately to strong client emotional reactions
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Reflect and evaluate own communication with clients
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Demonstrate knowledge of principles of person-centred practice
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Demonstrate knowledge of key objectives of counselling interviewing
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Demonstrate knowledge of stages of a counselling interview
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Demonstrate knowledge of potential impacts of using different communication skills and techniques in counselling contexts
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Demonstrate knowledge of communication techniques and micro-skills including:
· attending behaviours – active listening, reflection of content feeling, summarising
· questioning skills – open, closed, simple and compound questions
· client observation skills
· noting and reflecting skills
· providing client feedback
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Demonstrate knowledge of specialised counselling communication techniques,
and how they are used, including
· challenging
· reframing
· focusing
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Demonstrate knowledge of components of the communication process including:
· encoder
· decoder
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Demonstrate knowledge of primary factors that impact on the communication process including:
· context
· participants
· rules
· messages
· channels
· noise
· feedback
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Demonstrate knowledge of communication barriers and resolution strategies including:
· environmental
· physical
· individual perceptions
· cultural issues
· language
· age issues
· disability
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Demonstrate knowledge of mechanisms that enhance effective interpersonal communication
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Demonstrate knowledge of observational techniques including:
· facial expressions
· non-verbal behaviour
· posture
· silence
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Demonstrate knowledge of ways in which different people absorb information, including:
· visual
· auditory
· kinaesthetic
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Demonstrate knowledge of obstacles to the counselling process
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