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SCHOOL OF PROPERTY, CONSTRUCTION AND PROJECT MANAGEMENT
BUSM4619 INFORMATION AND TECHNOLOGY MANAGEMENT
MANAGEMENT REPORT
Table of Contents
Introduction    3
The Business Value Proposition of CCA using Best Practice Information Systems    3
IS supporting Different Business Functional Areas of CCA    5
Manufacturing    5
Marketing    5
Accounting    6
Finance    6
Human Resource    6
Using Each IS by CCA’s Project Managers to Manage CCA’s Projects    6
Transaction Processing System (TPS)    7
Group Support Systems (GSS)    7
Management Information System (MIS)    7
Decision Support System (DSS)    8
Executive Information System (EIS) or Executive Support System (ESS)    8
Conclusion    8
References    10
Introduction
Managing a large firm or a company may be easy to visualise but it becomes impossible if proper management strategies are not available. In order to solve this major issue faced big firms that recruits a large number of man force and information, Information systems (IS) have been proven revolutionary. Information systems are basically formal organisation and sociotechnical designs that are being developed in order to collect, process and transmit the collected information to all aspects or departments of the firm effectively and fast. Further, information systems can be different depending upon the accessibility and the genre of department they deal with. Business process, computer based and academic information systems can be the categorisation of IS depending the field and nature of department they can be applied.
The Business Value Proposition of CCA using Best Practice Information Systems
Information systems are a collection of components that have designed in such a way that they can inculcate almost all the required business needs and information transfer. They have been designed to not only collect, rather to process as well as store and analyse information for specific purposes. However, depending upon the nature of business and the key components included within the business different IS can have different benefits as well as negative impacts on the business. Therefore, the correct choices of IS are necessary. Coffee Construction Company Australia (CCA) had achieved milestones by accommodating such a huge success among the construction business and it was noted to have a turnover of around $480 million dollar in 2013, which may even increase several fold. Undoubtedly, CCA had emerged as a construction giant, which had not seen any downfalls during the business. However, every business must be prepared for the challenges that could be faced in the near future.
With the increase in the business and turnover of CCA, company also requires more man force or machines in order to keep pace with the projects deadline. Likewise, there is numerous information that every new project brings along in terms of investment, designs, marketing and much more. Managing such a large amount of information requires special teams or the Information Systems (IS). Despite being different in their accessibility and use, the major principle, upon which every IS is based is making the storing, analysis and transmission of information feasible and time saving. As mentioned by Kerzner and Kerzner (2017), business project management is not an easy task as it deals with almost every aspect and component, with which the business may be related. They also mentioned that construction companies are not exception to the previous statement and therefore, every component of CCA requires management, which can be easily made feasible through the indulgence of IS.
Every construction project is unique and require different investment plan, different designs, man force and many other dynamic components. This can be supported by the fact that CCA has also been dealing with variable construction projects, which started initially with the 490-seated theatre back in 1980s and walked through the 50 bed psychiatric unit in 1990s, 2 district hospitals and much more. Since, every project is unique; therefore, there are different levels of risks and uncertainties, which are associated with every project. Moreover, as supported by Mouton and Shatkin (2019), construction is a low-profit business that includes high percentage of risks. However, even if the profits cannot be increased, the risks associated with the business can be decreased by the implementation of proper IS. This is majorly due to the fact that the high risk factor is due to lack of management and information transmission between the business partners.
Moreover, this can be proven by the example of leading Japanese construction companies. The major factor behind the lack in construction companies is the lack in research and development, Yoo and Kim (2015) mentioned that the Korean companies invest too much in their R&D process, which automatically decreases their investment in the field.
Despite the fact that CCA might be doing well till now in the construction business, but due to increase in the competition and market recession they may have to cut down the investment cost, which otherwise will reduce profit percentage. Therefore, here computer based IS can be ground breaking as they provide all the required analysed data and as a result practical investment in the field is decreased and the project continues with a targeted vision. Moreover, IS such as Knowledge management (KWS) can prove innovative for the company like CCA,...