i am doing a diploma in salon managment and i have this assignment with 4 activity to doFor the meeting just write some questions down so i can do the meeting , and activity 1 starts at page 12
Business Plan Template Student Name: Date: CANDIDATE ASSESSMENT TASKS (Skills) BSBSUS511 Develop workplace policies and procedures for sustainability Demi International Beauty Academy Excellence – Student Focus – Collaboration and Public Engagement – Respect and Responsibility Welcome Welcome to your Candidate Assessment Tasks booklet for the unit BSBLDR522 Manage people performance. The Assessment Tasks are designed to help you complete this unit, by providing you with content information, linking you to other resources, and guiding you through a range of learning and assessment activities. Course outline Your facilitator will provide you with a separate course outline that gives specific details of your timetable, assessment deadlines, and other information particular to your training circumstances at this time. Individual learning and assessment needs Demi International recognises that learners may have individual needs that may affect participation in learning and assessment. Notify your teacher if you have particular learning needs or a disability and / or are unable to complete the assessment tasks as outlined in the Assessment Plan. Skills recognition (RPL) Your assessor is also available to discuss Recognition of Prior Learning – please ask him/her any questions you may have. If you are able to demonstrate that you have already achieved the competencies of this unit or module [see RPL evidence guide]. Important contacts For any queries while you are completing this unit please contact: Ann Donnarumma Demi International Beauty Academy 9/ 31 – 33 Plaza Parade Maroochydore Qld 4558 Telephone: 07 5309 6635 Email:
[email protected] Pre-Assessment Checklist: Task 2 - Skills Test The purpose of this checklist The pre-assessment checklist helps students determine if they are ready for assessment. The trainer/assessor must review the checklist with the student before the student attempts the assessment task. If any items of the checklist are incomplete or not clear to the student, the trainer/assessor must provide relevant information to the student to ensure they understand the requirements of the assessment task. The student must ensure they are ready for the assessment task before undertaking it. Section 1: Information for Students ☐ Make sure you have completed the necessary prior learning before attempting this assessment. ☐ Make sure your trainer/assessor clearly explained the assessment process and tasks to be completed. ☐ Make sure you understand what evidence is required to be collected and how. ☐ Make sure you know your rights and the Complaints and Appeal process. ☐ Make sure you discuss any special needs or reasonable adjustments to be considered during the assessment (refer to the Reasonable Adjustments Strategy Matrix and negotiate these with your trainer/assessor). ☐ Make sure that you have access to a computer and the internet (if you prefer to type the answers). ☐ Make sure that you have all the required resources needed to complete this Assessment Task (AT). ☐ The due date of this assessment task is in accordance with your timetable. ☐ In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can be granted by the trainer/assessor. Evidence of the compelling and compassionate circumstances must be provided together with your request for an extension to submit your assessment work. ☐ The request for an extension to submit your assessment work must be made before the due date. Section 2: Reasonable adjustments I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as provided in Appendix A and attached relevant evidence as required and select the correct checkbox. ☐ I do require reasonable adjustment ☐ I do not require reasonable adjustment Declaration (Student to complete) ☐ I confirm that the purpose and procedures of this assessment task has been clearly explained to me. ☐ I confirm that I have been consulted about any special needs I might have in relation to the assessment process. ☐ I confirm that the criteria used for this assessment has been discussed with me, as have the consequences and possible outcomes of this assessment. ☐ I confirm I have accessed and understand the assessment information as provided in the Training Organisation’s Student Handbook. ☐ I confirm I have been given fair notice of the date, time, venue and/or other arrangements for this assessment. ☐ I confirm that I am ready for assessment. Student Name: ______________________________________ Student Signature: ___________________________________ Assessment method-based instructions and guidelines: Skills Test Assessment type · Skills Test - Develop and implement workplace sustainability policies Instructions provided to the student: Assessment task description: · This is the second (2) assessment task you must successfully complete to be deemed competent in this unit of competency. · This assessment task is a Skills Test. · This assessment task consists of four (4) practical demonstration activities. · Activity 1: Develop sustainability policies · Activity 2: Consult stakeholders and gather their insights into the sustainability policies · Activity 3: Implement workplace sustainability policies · Activity 4: Review implementation of workplace sustainability policies · You will receive your feedback within two (2) weeks, and you will be notified by your trainer/assessor when your results are available. · You must attempt all activities of the project for your trainer/assessor to assess your competence in this assessment task. Applicable conditions: · This skill test is untimed and is conducted as an open book assessment (this means you are able to refer to your textbook or other learner materials during the test). · You will be assessed independently on this assessment task. · No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory. · As you complete this assessment task, you are predominately demonstrating your skills, techniques and knowledge to your trainer/assessor. · Your trainer/assessor may ask you relevant questions during this assessment task Resubmissions and reattempts: · Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed. · The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments. · For more information, please refer to the Training Organisation’s Student Handbook. Location: · This assessment task may be completed in: ☐ a classroom ☐ learning management system (i.e. Moodle), ☐ workplace, ☐ or an independent learning environment. · Your Trainer/Assessor will provide you with further information regarding the location for completing this assessment task. Purpose of the assessment The purpose of this assessment task is to assess the student’s knowledge and skills essential to develop and implement workplace policies and procedures in a range of contexts and industry settings. · Skill to develop and implement workplace policies and procedures for sustainability. · Skill to implement sustainability policy and procedures into wider organisational policies and procedures · Skill to consult and communicate with relevant stakeholders to generate engagement with sustainability policy development, implementation and continuous improvement. Task instructions · The purpose of this assessment task is to assess the students’ knowledge and skills essential to develop and implement workplace policies and procedures for sustainability. · The student will take on the role of the Spa Manager. · The trainer/assessor will take on the role of Spa Director. · The trainer/assessor will further assign the additional roles and other team members to the students/staff members. · The student will have the responsibility to manage the staff members. · For Activity 2,3 and 4, where the meeting is to be conducted: · If the meeting is a face-to-face meeting · The trainer/assessor will supervise/observe the meeting as well · The student must complete meeting agenda, meeting minutes and associated templates · If the meeting is conducted online · The student m · ust use video conferencing tools such as zoom · The student must record the meetings and send the recorded meetings to the trainer/assessor. · The student must complete meeting agenda, meeting minutes and associated templates · The trainer/assessor will assess the meeting based upon the recorded meeting and the templates completed. · The student must use the templates provided to document their responses. · The student must follow the word-limits specified in the templates. · The trainer/assessor must assess the student using the performance checklist provided. Assessment Task 2 - Skills Test Case study Demi Day Spa is a spa with 5 locations nationally, and the head office of the company being operated out of their spa in Brisbane. In order to continue to grow their business, you have been asked as the spa manager for their most successful day spa, to meet with relevant stakeholders to determine methods that you could grow their business and oversee the training of new and existing staff members. Our vision Demi Day Spa mission is to provide the finest care and environment in the spa industry to give guests the opportunity to leave feeling relaxed and rejuvenated. Keys to success · We will offer quality and innovative treatments to clients. · Customised and tailored services. Services offered We offer the following services to our clients: · Facials · Both remedial and relaxation massage · Nails, acrylic, gel and manicure/pedicure · Body Wraps · Waxing · Makeup Applications · Full and half day package options, as well as personalised packages where requested Values · Quality service to our clients · Integrity and accountability · Reliability · Quality · Innovation · Respect Organisational hierarchy Spa Director Spa Manager Assistant Manager Beauty/Massage Therapists Makeup Artists Additional Team Members Organisation’s commitment to sustainability Demi Day Spa is committed to minimising the organisation’s social, economic and environmental impact and proactive value creation in these areas. Demi Day Spa has the following sustainability objectives: · Promote social progress and equality · Focus on health and safety practices · Improve ergonomic practices regularly · Focus on environmental protection · Promote cultural diversities within teams · Encourage innovation and sustainable development · Conservation of natural resources and stable economic growth Sustainability and sustainable practices The organisation has existing practices in place, where they invite regular feedback from their employees regarding the work practices and the improvements required. An audit is also conducted every six months to identify the areas of improvement. The audit focused on the following: · Work health and safety practices · Energy usage levels · Potential environmental impacts from the business activities · Levels and types of emissions · Office ergonomics · Environmental management strategies · Organisation’s commitment to environmental sustainability · Compliance with sustainability legislation, regulations, standards and codes such as: · Environment Protection and Biodiversity Conservation Act 1999 · Environment Protection and Biodiversity Conservation Regulations 2000 · International Organisation for Standardisation (ISO) operations (in particular the ISO 1400 series) Outcomes of the audit conducted A scheduled audit was conducted to identify the areas of improvement. The following were the areas of improvement identified: · Improving the ergonomics of