How would you as the support worker communicate with an angry client in the situation given. Situation: Mr. Wong, 74, needs home support. He has difficulty expressing himself in English. He has had a...

How would you as the support worker communicate with an angry client in the situation given. Situation: Mr. Wong, 74, needs home support. He has difficulty expressing himself in English. He has had a number of changes in his support staff as many have refused, due to his bursts of anger and uncooperative attitude. He is frightened he may not get further help if you too refuse. 2. Read Supporting Mr. Reyes, on page 72. Assessing the differing messages showing in Mr. Reyes’s verbal and nonverbal behaviours, write out your conversation, reassuring him. How can you get him smiling again, and looking forward to the change, without apprehension?