How safe are customer data? Ian Woods had recently been hired as the chief information officer for a start-up Internet-based retail store—ShopUs.com. His main job duties included responsibility for...

How safe are customer data?

Ian Woods had recently been hired as the chief information officer for a start-up Internet-based retail store—ShopUs.com. His main job duties included responsibility for the information technology and computer systems of the business. Ian was reviewing the security of customer data and realized that customer service representatives had access to all customer data including credit card information and billing addresses. What should Ian do?