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Participant Guide Assessment 2 of 3 Portfolio of evidence - Workers compensation procedures and plan E1066 Diploma of Work Health and Safety BSBHRM509 Manage rehabilitation or return to work programs Student name: XXXXXX Student number: XXXXXX Assessment number: 32363/02 All terms mentioned in this text that are known to be trademarks or service marks have been appropriately capitalised. Use of a term in this text should not be regarded as affecting the validity of any trademark or service mark. © Open Colleges Pty Ltd, 2017 All rights reserved. No part of the material protected by this copyright may be reproduced or utilised in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the copyright owner. Requests for permission to make copies of any part of the work should be mailed to: Copyright Permissions, Open Colleges, PO Box 1568, Strawberry Hills NSW 2012. Competency details BSBHRM509 Manage rehabilitation or return to work programs This unit describes the skills and knowledge required to process and analyse workers compensation and sick leave claims. It also covers the establishment of rehabilitation needs and return to work programs and their monitoring, review and evaluation. It applies to individuals who manage claims and ensure that the organisation provides appropriate support for the worker. Note: The terms 'occupational health and safety' (OHS) and 'work health and safety' (WHS) are equivalent and generally either can be used in the workplace. In jurisdictions where the Model WHS Legislation has not been implemented, Registered Training Organisations are advised to contextualise the unit of competency by referring to the existing State/Territory OHS legislative requirements Assessment outline All assessment tasks must be completed successfully to pass the unit. Assessment task Word limit 1: Auto-mark quiz N/A 2: Portfolio of evidence - Workers compensation procedures and plan 1,700 + Evidence requirement 3: Portfolio of evidence - Implementation, monitoring and review of a return to work plan 1,300 There are three assessments of this unit: 1. answer quiz questions online 2. develop workers compensation procedures and a return to work plan for an injured employee 3. provide evidence of implementing, monitoring and reviewing the return to work plan for an injured employee You are required to complete these assessments with reference to the Le Delbrock Hotel Case Study provided in ‘Additional Resources’ or based on your own workplace. Instructions Once you feel confident that you have covered the learning materials for this unit, you are ready to attempt this assessment. Write your assessment in a commonly used software program such as Microsoft Word, or you can download a Microsoft Word copy of this assessment from the relevant study period of your course in OpenSpace. To help Open Colleges manage your assessment, please use the following file-naming convention when you save your Microsoft Word document. Your submission for each assessment must be incorporated into one file. Your file should be named and saved to your computer’s hard drive using your [student number]_[assessment number].docx For example, 12345678_21850a_01.docx Assessment submission When you are ready to submit your assessment, upload the file in OpenSpace using the ‘Assessment upload’ links in the relevant study period of your course. Uploading assessments in OpenSpace will enable Open Colleges to provide you with the fastest feedback and grading on your assessment. Please ensure that you keep a copy of all electronic and hard copy assessments you submit to Open Colleges. Assessment 2: Workers compensation procedures and program Assessment description Develop workers compensation procedures and a program for an injured employee. Complete this task based on the Le Delbrock Hotel Case Study (see ‘Additional Resources’). As part of this task, you will need to read the Workers Compensation Policy for Le Delbrock (see ‘Additional Resources’). Your plan must include each of the parts specified below. Part A Review the existing workers compensation procedures for the organisation and explain how they can be improved Part B Prepare the necessary correspondence to process both the workers compensation and sick leave claims Part C Explain the process for disputing claims and when claims will be disputed Part D Prepare an email to the rehabilitation provider notifying them of an employee injury Part E Analyse a claim and provide a summary of the incident and injury Part F Prepare a return to work plan in consultation with the injured employee and their rehabilitation provider Specifications Your procedures and program must include the following as a minimum: Part A – Policy and procedure review Review the existing workers compensation procedures for the organisation and explain how they can be improved. Your explanation should include a description of: · legislative requirements that need to be met · who the procedure covers · how the organisation can ensure that it maintains a relevant insurance policy. If you are using the Case Study, look closely at the Workers Compensation Policy for Le Delbrock (see ‘Additional Resources’). Review topic 7.1.1 of your module for more information. (500 words) Part B – Processing a claim Analyse and then process the necessary correspondence to process both the workers compensation and sick leave claims. This must include emails to: · the insurer providing the required information about the claim · Hafaez explaining the outcome of his sick leave application. Refer to the claim forms in the Injury at Le Delbrock file (see ‘Additional Resources’). Base your email on this incident. Look at topic 7.1.2 in your module for more information. (150 words) Part C – Disputing claims Explain the process for disputing claims and when claims will be disputed. Refer to topic 7.1.3 in the module for more information. (150 words) Part D – Notifying the rehabilitation provider Prepare an email to the rehabilitation provider notifying them of an employee injury. If you are using the Case Study, look at the Injury at Le Delbrock file. Base your email on this incident. Refer to topic 7.1.4 in the module for more information. (300 words) Part E – Claim analysis Analyse a claim and provide a summary of the incident and injury. Refer to the Claim form in the Injury at Le Delbrock file. Review topic 7.1.6 of the module for more information. (100 words) Part F – Return to work plan Prepare a return to work plan, to commence as close to the time of the incident as possible, in consultation with the injured employee and their rehabilitation provider. Your plan should include: · the employee’s details · a description of the employee’s pre-injury work · return to work arrangements including: · restrictions on activities · suitable duties · supports, aids or modifications to be used · hours of work. Use the Appendix 1: Return to work program template to prepare your plan. You should refer to the Injury at Le Delbrock file (see ‘Additional Resources’) and also look at the Corporate structure (in the case study) document and details of the Hotel to help you identify suitable duties For more information on developing the plan, review Topic 2 of your learning material. (500 words) Evidence requirement: You must also provide audio evidence of a meeting you facilitated between the injured employee and their rehabilitation provider to prepare the plan. You may choose to do this in the workplace or in a simulated environment following the process below. Your meeting should be conducted as a phone call scenario. You are required to submit an audio recording of the meeting. The phone conversation you conduct should be approximately five minutes long. During your conservation, you must: · advise the injured employee of the outcome of their claim · work collaboratively to develop the return to work plan · establish the rehabilitation program Note: provide at least one reference to liaising with the doctor and the worker’s compensation authority in developing the return to work plan during the recording When you have finished recording, you will need to upload your file to OpenSpace. If you are not sure how to do this, click on this link. Note: You must ensure you obtain appropriate approvals to conduct and record a meeting in this setting so the meeting participants must sign the Appendix 4: Audio/Video Recording Consent Form and you must submit the signed form with your assessment. Additional information Information for the person acting as the injured employee is provided in Appendix 2: Briefing Notes (Hafeez Maram) and for the rehabilitation provider in Appendix 3: Briefing Notes (Rehabilitation provider). Provide these notes to the persons acting in these roles so they have a clear understanding of the role play requirements. Appendices Appendix 1: Return to work program template Details These return to work arrangements are for: Name of worker Claim number Pre-injury work: Job title Days/hours of work Location Name of employer Return to Work Arrangements Duties or tasks to be undertaken Describe the specific duties and tasks required. Include any physical and other requirements, e.g. lifting, sitting, rotation of tasks, etc. Workplace supports, aids or modifications to be provided Describe workplace supports, aids or modifications, e.g. rest breaks, buddy system, special tools, equipment, training, etc. Specific duties or tasks to be avoided Describe the specific duties and tasks that are to be avoided or restricted, e.g. no loading pallets, tasks that are only to be undertaken with the assistance of another worker. Medical restrictions Describe the restrictions on the most recent Certificate of Capacity or from other sources, e.g. phone call with the worker’s doctor or healthcare provider, other medical information provided by the WorkSafe Agent. From what date or period(s) do these restrictions apply? Hours of work It is recommended that reduced hours are gradually increased where appropriate. Week 1 Mon Tue Wed Thu Fri Sat Sun Total p/w Week 2 Mon Tue Wed Thu Fri Sat Sun Total p/w Week 3 Mon Tue Wed Thu Fri Sat Sun Total p/w Week 4 Mon Tue Wed Thu Fri Sat Sun Total p/w Work location (address, team, department) Start date: Supervisor (name, position, phone number) Review date: Prepared by (name, position, phone number) Date prepared: Signature of key people involved Worker – I will participate in these return to work arrangements. Name Phone Signed Date Return to Work Coordinator – I will monitor and review these return to work arrangements. Name Phone Signed Date Supervisor – I will implement these return to work arrangements in the work area. Name Phone Signed Date Doctor – These return to work arrangements are consistent with the worker’s capacity. Name Phone Signed Date Notes/additional information If there is any additional information you wish to include in this