How do systems serve the different management groups in a business, and how do systems
that link the enterprise improve organizational
performance?
• Describe the characteristics of transaction
processing systems (TPS) and the roles they
play in a business.
• Describe the characteristics of management
information systems (MIS) and explain how
MIS differ from TPS and from DSS.
• Describe the characteristics of decisionsupport systems (DSS) and how they benefit
businesses.
• Describe the characteristics of executive
support systems (ESS) and explain how
these systems differ from DSS.
• Explain how enterprise applications
improve organizational performance.
• Define enterprise systems, supply chain
management systems, customer relationship
management systems, and knowledge
management systems and describe their
business benefits.
• What is the difference between e-business,
e-commerce, and e-government?