How could ATI make sure glitches like this do not catch them unawares in the future? How should the owners of the business Linen Planet protect themselves from losing business in cases like this?  Was...

How could ATI make sure glitches like this do not catch them unawares in the future? How should the owners of the business Linen Planet protect themselves from losing business in cases like this?  Was the firewall and Web server used by Linen Planet providing encryption services? If so, what kind of protection was in place?