Hospitality Department MELBOURNE POLYTECHNIC Implement and monitor WHS practices Task 1 Department Preparation Meetings Concierge .You work as a Porter. Your main tasks are to help guests, carry...

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Hospitality Department MELBOURNE POLYTECHNIC Implement and monitor WHS practices Task 1 Department Preparation Meetings Concierge .You work as a Porter. Your main tasks are to help guests, carry luggage, deliver messages and provide information. You are based in the hotel lobby but move around the entire hotel Potential hazards include . Muscle strains, by not following correct manual labour procedures Slips, trips and falls What are some safe work practices that should be followed? * Aggressive guests Does the hotel have guidelines to follow if a customer is drunk? Who can you call upon to assist? . Issues raised from letters: Customer complaint about slippery floor . What should we do about this? How do we stop it happening again? Which was worse: that the floor was slippery, or the bad response from the receptionist? . Fire Brigade visit re: smoke detectors and alarms Why is it important? How will this impact on us (and on our customers)? Is its timing suitable? . . . Issues raised from agenda Joe Figaro (another porter) hurt his back: .How? What happened? Was he following correct procedure? Was he using the provided equipment? : How should the hotel manage his "Return To Work program? What type of job could he do when he first comes back to work? . Fire evacuation: what will be your DWG's responsibilities? (eg. Guest lifts) Safety audit: what is an issue from your department?
Answered Same DayAug 25, 2020

Answer To: Hospitality Department MELBOURNE POLYTECHNIC Implement and monitor WHS practices Task 1 Department...

Shanaaya answered on Aug 27 2020
167 Votes
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Title-: Department Preparation Meeting
You are based in the hotel lobby but move around the entire hotel
Potential hazards include. Muscle strains, by not following correct manual labor procedures Slips, trips and falls
For this, I would ensure to keep a safety aid and the health aids emergency such as the assistance of doctor and nurse within the scope of the hotel. I would also bring out the necessary techniques, to revive up the patients, if at all required during the emergency trips or falls.
What are some safe work practices that should be followed?
It is better to train the staff & guide them adequately, that would help in dealing with the accidents prone areas. For the customers, one need to assist them and ensure their safety and care is adequately looked pon.
Aggressive guests
Does the hotel have guidelines to follow if a customer is drunk?
To maintain calm & ask the staff to insist on dropping the customers to their respective room, when they are a completely drunk state. This would ensure that the safety guidelines to be met.
Who can you call upon to assist?
During such cases, if there is an emergency, I would request the bouncers to come and deal with the customers, who are misbehaving with the staff & fellow other customers. Adequate security would be kept,
Issues raised from letters:
Customer complains about the slippery floor.
When the floor is slippery,...
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