hi this is case study. And there is whole information about the data in doc. files and excel files. I only need to make four slides for this case study problem according to my instructor ppt files which she covered us in two days. I need also to insert in the slides like pareto charts for the data in excel, check sheets, or other things she covered us in the two weeks. I will also give my instructor's ppt files to you. make sure you make the slides from there. other things you can make the slides according to you according to the data she gave us in thee files. All the doc. files and excel files. is the data to make to presentation slides. And ppt files are my instructor's notes. Please make slides from that stuff and only include that.
OPMT 2298 OPMT 2298 Business Process Improvement Instructor: Sarb Verma Business Process Improvement Agenda Introductions Course Outline Introduction to Process Improvement Operations Management overview What is this course about? Performance Measures Productivity Measures Business Process Improvement Introductions Business Process Improvement Who am I? BCIT grad Operations Management Diploma Bachelors of Business Administration Part time instructor since 2014 18 + years of professional experience in Business Process Improvement: Director, Business Process Certified Six Sigma Master Black Belt & Black Belt Roles in Operations, Healthcare & Distribution Business Process Improvement Course Outline & Overview Business Process Improvement Course Learning Outcomes Upon successful completion, the student will be able to: Describe, at a basic level, continuous improvement as an operations strategy. Apply systematic problem-solving models to improve processes in an industrial setting. Identify conditions that indicate opportunities for improvement exists. Apply appropriate techniques to gather data. Apply analysis and creative techniques to synthesize alternatives. Evaluate alternatives and develop feasible solutions. Identify strategies to implement, improve and maintain change. Apply (at a beginning level) appropriate teamwork skills to work within project teams. Business Process Improvement How will you be evaluated? Evaluation Type Weighting Participation 10% Assignments* 30% Mid-term examination 30% Final examination 30% Assignments - 3 assignments • 2 individual assignments (5% each) • 1 team assignment (case study)(20%) Business Process Improvement Business Process Improvement Attendance guidelines Regular attendance in lectures and labs is seen as integral to student success, therefore, attendance in class is monitored. Unexcused absences in excess of 10% of the time prescribed for this course may result in the assignment of a failing grade and/or removal from the course. In case of illness or other unavoidable absence, students must communicate with the instructor as soon as possible indicating the reason for the absence. Students who are seeking accommodation for a medical absence must have a BCIT-approved medical certificate. For other absences, students must be prepared to provide appropriate supporting documentation. These requirements are set out in accordance with BCIT Policy 5101 - Student Regulations. Business Process Improvement Learning Resources Optional Reference The Memory Jogger 2, Tools for Continuous Improvement and Effective Planning The Problem Solving Memory Jogger, 2nd Edition Business Process Improvement Business Process Improvement Supplementary Information Review and understand requirements of course outline carefully Assignments must be in on time Missed an exam? You must have a doctors note Classes will begin on time every time Heavy emphasis on teamwork and class exercises, attendance and participation very important! Course outline may evolve as we go (depending on your needs) Business Process Improvement Business Process Improvement What is continuous process improvement? Continuous improvement is not finding a method that works and sticking with it. It’s looking at where you are today, setting a goal and doing what needs to be done to reach that goal. Once that goal is met, you start again, finding ways to improve further. Continuous improvement approach is necessary to keep ahead of the game. Business Process Improvement Continuous improvement is an organized approach to identifying opportunities for improvement that can help an organization meet: Its goals for increasing profits reducing costs accelerating innovation. Why is Continuous process improvement essential? Operations Management BCIT program description: ▪ OpMan explores how business enterprises supply, produce and distribute goods and services to domestic and international markets. ▪ You will plan and control product inventory, maintain quality assurance systems and use project management tools and techniques to deliver projects on time and on budget. Business Process Improvement Business Process Improvement What is this course about? 7 Steps to Problem Solving PDCA Cycle 4. Develop Solution & Action (PLAN) 1. Describe the Problem (PLAN) 5. Implement Solution (DO) 2. Describe Current Process (PLAN) 6. Review & Evaluate Results 3. Identify the Root Cause(s) (PLAN) 7. Reflect & Act on Learning's VA/NVA Business Process Improvement Business Process What is a ‘PROCESS’? Most organizations transform inputs into outputs – this is called a “process” A process is a sequence of events (activities) A process should lead to a predictable result Business Process Improvement Business Process Improvement What is Process Improvement? Business Process Improvement Business Process Improvement What is Process Improvement? Improving quality while reducing cost and eliminating waste: Greater efficiencies Additional capabilities to meet customer requirements/specifications Better consistency and reliability to produce/deliver and outcome that is valuable to the customer Business Process Improvement Business Process Improvement What is Problem Solving? We have a Problem when: A significant difference exists between what actually is and what is desired In the course, problem solving is: a systematic investigation of a process to identify the root cause of the gap and keep it from occurring in the future Business Process Improvement Business Process Improvement Industry Problems What are some “problems” (opportunities) that you have observed in industry? Business Process Improvement Business Process Improvement Problem Solving Problems exist when the process is not performing at the expected level We then need to either: ▪ Fix the process ▪ Improve the process ▪ Create a new process Business Process Improvement 1. Broken processes, i.e. processes that consume too many resources or has significant quality, cost or customer service complaints 2. Organization service or product does not have a competitive edge 3. Opportunities that involve: ▪ Business support or backing (product and/or process enhancement, etc.) ▪ High impact on expenses or revenue How do we know if there is a Problem? Business Process Improvement Describe the Problem (Plan) PDCA Cycle 4. Develop Solution & Action (PLAN) 1. Describe the problem (PLAN) 5. Implement Solution (DO) 2. Describe Current Process (PLAN) 6. Review & Evaluate Results 3. Identify the root cause(s) (PLAN) 7. Reflect & Act on Learning's VA/NVA Performance Measures Business Process Improvement What are Performance Measures? Performance Measures: A means of determining the degree to which your process activities and their results are conforming to your plan and customers’ requirements Also referred as KPI’s (key performance indicators) A measureable value that demonstrates the effectiveness of a business process at contributing to the attainment of key business objectives. Business Process Improvement Business Process Improvement Why are Performance Measures important? Why are they important: They provide data that helps teams identify and solve problems Importance of gathering data: Reveal the problem Describe the problem Monitor and control a problem Prevent a problem Business Process Improvement Business Process Improvement Why are Performance Measures important? Variable data – data that is measured & plotted e.g. temperature, cost, time, etc. Business Process Improvement Attribute data – data that is counted & plotted e.g. types of shipping errors, reasons for down time. Types of data Business Process Improvement Why are Performance Measures important? Why are they important: By monitoring the right KPIs and business metrics, you gain valuable insight into the performance of your business process. A means of comparing the efficacy of how well a solution resolved the problem Business Process Improvement Business Process Improvement Performance Measures & targets Who determines the measures and the target levels? Business Process Improvement Business Process Improvement Where to focus efforts? Processes that: do not have visibility on baseline performance not meeting KPI’s or Target desired level of performance Paths to improvement: 1. Benchmark 2. Entitlement 3. Process redesign Business Process Improvement Business Process Improvement Benchmarking An ongoing process of measuring and improving business practices against the companies that can be identified as the best worldwide A continuous process of evaluating current performance, setting future goals and identifying areas for improvement and change OPMT 2298 - Business Process Improvement Functional • Top performers regardless of industry • Aggressive innovators utilizing new technology Competitive • Industry leaders • Top performers with similar operating characteristics Internal • Top performers • Top departments, locations, etc. Business Process Improvement What is entitlement? Business Process Improvement Best performance recorded internally Best time period, best individual subgroup. Functional • Top performers regardless of industry • Aggressive innovators utilizing new technology Competitive • Industry leaders • Top performers with similar operating characteristics Internal • Top performers • Top departments, locations, etc. Identify What to Benchmark Current Performance Find Industry’s Best Determine Potential of Current Process Analyze the GAP Set Project Target Plan Analyze Execute Setting process objectives Business Process Improvement How to determine current ‘performance’ Identify types of performance measures; 1. Input Measures Measures quality, cost and conformity to requirements/specification Includes: information, materials and/ or services that are received from a supplier Note: defective supplier inputs will adversely affect the overall quality of your output and/ or process efficiency Business Process Improvement Business Process Improvement 2. Process Measures Measure different elements within a process Cycle time - how much time does it take to complete all the steps in the process? Bottlenecks - constraints that limit flow. How long is the delay? Quality - what flaws or defects are you identifying in a step? Business Process Improvement How to determine current ‘performance’ Business Process Improvement Types of Performance Measures 4. Outcome Measures Measures final outcome of a process Yield - How many of the total products are “on spec”? (Productivity measure) Quality - does it meet customer requirements? Cost - how much does the product/service cost? Customer satisfaction - how happy are your customers with product or service? Business Process Improvement Process Model Business Process Improvement What Get’s Measured Get’s Done Performance Measures: Exercise1: Business Process Improvement Productivity Measures Measuring Performance Through Productivity Copyright © 2010 by The McGraw-Hill Companies, Inc. All rights reserved.LO 3 Productivity ratios can be computed for: a worker a department an organization a country Productivity Productivity A measure of the effective use of resources, usually expressed as the ratio of output to input 40 Productivity = Outputs Inputs Copyright © 2010 by The McGraw-Hill Companies, Inc. All rights reserved.LO 3 Productivity Measures are Useful Productivity Measures are used to: track performance over time determine areas for improvement compare competitiveness Productivity measure One input – one output Multifactor productivity measure Multiple inputs – one output 41 Productivity example Lines per hour (LPH) Daily trend of ‘Prime’ LPH (6:30PM to 4AM each night)