Assessment Task 3 (BSBHRM501B) Assessment Task 3 Manage Human Resources Services BSBHRM501 Manage human resources services Page 1 of 7 Evaluate HR service delivery Submission details Candidate’s name...

Hi, i have submitted 3 assessment tasks. please follow the assessment instruction and all uploaded study materials to finish those 3 assessments. they are seperated , so please do not write them in one assessment. thank you


Assessment Task 3 (BSBHRM501B) Assessment Task 3 Manage Human Resources Services BSBHRM501 Manage human resources services Page 1 of 7 Evaluate HR service delivery Submission details Candidate’s name Student ID Assessor’s name Assessment date/s The assessment task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor. Submit this document with any required evidence attached. See specifications below for details. Performance objective In this assessment task, you will demonstrate skills and knowledge required to collect feedback on and evaluate human resources service delivery. Assessment description In response to a simulated business scenario and following on from work undertaken in Assessment Tasks 1 and 2, you will seek feedback on human resources (HR) service delivery and develop an evaluation report on performance. Assessment Task 3 Manage Human Resources Services BSBHRM501 Manage human resources services Page 2 of 7 Procedure 1. Review the scenario information provided in the appendices of this assessment task and the simulated business information for JKL (provided by your assessor in Assessment Task 1). 2. Review work completed and information gathered for Assessment Tasks 1 and 2, particularly performance information and planned monitoring activities. 3. Consider the following scenario: You have implemented the service delivery strategies based on the case study in Assessment Task 1. You wish to collect feedback from: managers; external providers of HR services; and clients, regarding HR performance against set performance expectations. You need to gather feedback covering the following areas: ● financial performance ● customer value ● people development ● operational process efficiency ● organisational values, policies and legal obligations. You will need to capture information on potential causes for performance issues. You have decided to develop a client satisfaction survey to gather qualitative, level 1 feedback (the ‘Reaction’ level on the Kirkpatrick Model) from a range of stakeholders to supplement performance scorecard information provided in Appendix 1. 4. Revise action planning undertaken in Assessment Task 1 to include service delivery surveys and information from company balanced scorecard (Appendix 1) over the current financial year. Include actions to adhere to organisational recordkeeping policy. 5. Develop a survey on HR service delivery to obtain feedback from clients, including: a. senior management b. line managers c. recruitment service provider d. employees. 6. Provide a copy of the survey to your assessor for completion. The assessor will fill out several surveys as if completed by various stakeholders. 7. Obtain the completed surveys from your assessor. Assessment Task 3 Manage Human Resources Services BSBHRM501 Manage human resources services Page 3 of 7 8. Analyse the feedback (in surveys) provided by your assessor as well as performance data provided in Appendix 1. 9. Prepare a report on HR service delivery performance for the operations manager. Include in your report: a. a summary of proposed recommendations for service delivery changes (executive summary) b. analysis of performance data, including adherence to values, code of conduct, organisational policy and legal requirements c. proposed recommendations for service improvements, for example: – changes to service level agreement/s (SLAs) – changes to implementation strategies – reference to business needs in connection with changes and impact (if any) on business or operational plans – revised return on investment (ROI) figures with justification. Note: Ensure your proposed changes are expressed in a business-like and persuasive manner designed to seek approval for and gain support from the operations manager. 10. Prepare an action plan to support communication of changes and implementation of changes over the next six months. You may want to use the action plan template provided in Appendix 2. Include in your plan: a. communications activities designed to obtain support and approval from clients for service changes and changes to SLAs b. activities, resources and strategies designed to effectively implement, monitor and win buy in from organisational stakeholders and clients of HR services. 11. Submit all documentation by the agreed deadline and according to the specifications outlined below. Ensure you keep copies for your records. Assessment Specifications You must submit this assessment at the end of session 3. You must provide: ● amended action plan/s for monitoring of service delivery performance ● a survey on HR service delivery ● a 1–2 page report on service delivery performance, including proposed recommendations for service improvement or variation ● action plan to support communication of and amended implementation of HR service delivery. Assessment Task 3 Manage Human Resources Services BSBHRM501 Manage human resources services Page 4 of 7 Note: ensure deliverable adhere to recordkeeping policy. Your assessor will be looking for: ● analytical and problem-solving skills to review business and operational plans and to develop and evaluate human resources strategies to support them ● communication and negotiation skills to consult with key stakeholders across the organisation and ensure their support for human resources strategies ● communication skills to manage service delivery ● learning skills to see that performance is managed and skills are developed in a range of contexts ● technology skills to: ○ communicate with key stakeholders ○ support HR functions, including data collection and managing information according to legislation and organisational policies ● knowledge of human resources strategies and planning processes as they relate to business and operational plans ● knowledge of performance and contract management. Assessment Outcomes ●To complete the requirements of this Task students you must undertake and provide evidence as per Assessment Specification section above. ●the assessment evidence submitted must be authentic, i.e is 100% of your own work and not plagiarized (Refer students to handbook for guidance on how to avoid plagiarism). If plagiarism is suspected, your Trainer/Assessor will use the RTO plagiarism software to authenticate the work. Disciplinary action occurs as a result of plagiarism. ●Where the assessor determines that the work submitted by a student is not their own work, they will report this to the Chief Executive Officer. The CEO will investigate the issue and if plagiarism or cheating is confirmed, the student’s work will not be taken into account in determining the student’s competence in the relevant unit. Students are able to utilize Dalton College’s complaints and appeals procedure if they wish to contest the decision ●If your Assessor does not receive sufficient evidence for this task, you will be provided the opportunity to resubmit. ●If after resubmitting your Assessor still has not received sufficient evidence you will be required to re-enrol for the whole unit of competency. Assessment Task 3 Manage Human Resources Services BSBHRM501 Manage human resources services Page 5 of 7 Appendix 1 – Company balanced scorecard (HR related performance) KRA Objective or target Performance metric or KPI Result Financial Costs of new HR measures kept to forecasts as outlined in Assessment Task 1 Cost of HR measures 20% budget overrun 5% growth in revenue to $20,000,000 gross revenue $ revenue $18,000,000 gross revenue 90% managers agree HR contributes to business financial success % agree 60% agree Customer value Maintain market share in sales and service at around 15% Market share 12% market share 10% Market share in trucks Market share 5% market share 90% managers agree that HR helps them to meet customer needs effectively % agree 70% agree People development 100% rental staff trained in sales % rental staff trained in sales 60% successfully trained 25% managers engaged in career development % managers enrolled in internal or external programs 4% enrolled in further training Assessment Task 3 Manage Human Resources Services BSBHRM501 Manage human resources services Page 6 of 7 KRA Objective or target Performance metric or KPI Result 90% job satisfaction rate % satisfied with role and career prospects within company 70% satisfaction Process 100% of performance reviews conducted in accordance with policy % completion 80% completion rate 90% of administrative HR tasks completed on time and in accordance with policy % completion 75% completion rate 90% managers agree their own HR officer is effective and personally helpful % agree 80% agree Assessment Task 3 BSBHRM501 Manage human resources services Page 7 of 7 Appendix 2 – Action plan template Activity Timeline Strategy/application of policy (if relevant) Resources Person Policy Assessment Record Tool_ BSBHRM501 Updated_Nov2018_v1 Page 1 BSBHRM501 Manage Human Resources Services ASSESSMENT RECORD TOOL Student Name Student ID Student Group Unit Code and Unit Name BSBHRM501 Manage Human Resources Services Course code and Course Name BSB50215 Diploma of Business Due Date Assessment Task Title Task 1: Develop HR delivery strategies Task 2: Deliver HR services Task 3: Evaluate HR service delivery Task 4: Integrate business ethics in HR practices Has extension been granted? Yes No If extension granted, due date post extension COPY OF WORK: I acknowledge that I have kept copies of all my assessment work being submitted to resubmit a second copy in case of any misplacement or damage to my work submitted first time. Student: I certify that this assessment/ assignment is my original work. No other person’s work or ideas have been used without acknowledgement. I have not presented this assessment/ assignment in any other course or unit at this or any other institution. I fully understand plagiarism and collusion obligation of Dalton College Signature: ______________________ Date of submission: ____/_____/____________ Assessment Record Tool_ BSBHRM501