hi dear, please read all instructions and be careful when making as it take high % of my unit, if you have any question please let me know. one more thing after making this assignment i will submit it to my teacher and got feedback, whatever she ask to change or putting more info i will again get in touch with you to do that. kindly remember about feedback and ready for correction. thanks
Assignment criteria and instructions Project Report ; Students to deliver an industry standard project report for a complex service-oriented project. The substantial project report will be broken down into key project areas including initial project problems, research methods, redefined project problems, project discoveries, project difficulties and subsequent project concepts and proposed outcomes. Students will use industry professional and academic delivery techniques to ensure a concise but also engaging project report to clarify project issues and outcomes for the client of the complex service project. Your report should include the following project sections: 1. Initial Problem 2. Research – what have we found, how did we find it, why were these methods relevant? What kinds of data do we have? How did we show it? 3. Redefined Problem – What do we know now and where are the focus areas. Share the extended areas that need addressing that we were unable to achieve or access such as back end service issues, deep seeded cultural issues, further information gathering required, etc. 4. Idea / Concept Generation and Development – Our creative processes and why they were useful? 5. Project Concepts and Touchpoint Ideas – What are they, why are they the right way forward and how they are unique to this project? 6. Project Proposal Delivery – What will happen next and by when? 7. Project Outcomes – Who will our project outputs affect and how? Why is this project relevant and how will designing for this problem change the way we interact with this service system? How will your design process change the world (make sure you include the greater picture here .. not just localised outcomes). 8. Feedback, Comments, Reflections Assessment Criteria • depth and breadth of project understanding • clarity of project problem and stakeholders • clarity of project requirements and issues • demonstration of project outcomes • quality of submission (e.g. writing style, presentation style, use of references and referencing styles) READINGS- Hesse-Biber, S. N., & Leavy, P., 1975. (2006). The practice of qualitative research. Thousand Oaks: SAGE Publications. Patton, M. (2002). Qualitative research and evaluation methods(3rded.). Thousand Oaks CA: Sage Publications. Enninga, T., Manschot, M., Van Gessel, C., Gijbels, J., Van Der Lugt, R., Sleeswijk Visser, F., Verhoeven, F. & Godfroij, B. (2013). Service Design, Insights from Nine Case Studies(pp. 1-198). Retrieved March 17, 2020, from: https://www.stby.eu/wp_15/wp-content/uploads/2013/12/Service-Design-insights-from-nine-case-studies.pdf Kelley, T. & Littman, J. (2001). The art of innovation: Lessons in creativity from IDEO, America's leading design firm. NY: Currency/Doubleday. Grefé, R. (2011). Experience design is the only design. Design Management Review, 22(4), 26-30. Pizzirani, S., McLaren, S. J., Forster, M. E., Pohatu, P., Porou, T. T. W., & Warmenhoven, T. A. (2018). The distinctive recognition of culture within LCSA: Realising the quadruple bottom line. The International Journal of Life Cycle Assessment, 23(3), 663-682. doi:10.1007/s11367-016-1193-7 Kimbell, L., author. (2014). The service innovation handbook: Action-oriented creative thinking toolkit for service organizations : Templates, cases, capabilities.Amsterdam, Netherlands: BIS Publishers. (Ch.7 Pg.196) Polaine, A., author, Løvlie, L., 1969- author, & Reason, B., author. (2013). Service design: From insight to implementation.Brooklyn, New York: Rosenfeld Media, LLC. (Ch.8 Pg.151) Polaine, A., author, Løvlie, L., 1969- author, & Reason, B., author. (2013). Service design: From insight to implementation.Brooklyn, New York: Rosenfeld Media, LLC. (Ch.9 Pg.171) Stickdorn,M.&Schneider, J.(2011).This is servicedesign thinking.Hoboken,NJ:Wiley. Stickdorn, M. &Schneider, J.(2017). This is service designdoing. Hoboken, NJ: Wiley