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T-1.8.1_v3 Details of Assessment Term and Year Time allowed Assessment No 2 Assessment Weighting 35% Assessment Type Written Report Due Date Room Details of Subject Qualification SIT60116 Advanced Diploma of Travel and Tourism Management Subject Name Business Plan Details of Unit(s) of competency Unit Code (s) and Names BSBMGT617-DEVELOP AND IMPLEMENT A BUSINESS PLAN BSBRSK501 -MANAGE BUSINESS RISK BSBWRT401 - WRITE COMPLEX DOCUMENTS Details of Student Student Name College Student ID Student Declaration: I declare that the work submitted is my own and has not been copied or plagiarised from any person or source. I acknowledge that I understand the requirements to complete the assessment tasks. I am also aware of my right to appeal. The feedback session schedule and reassessment procedure were explained to me. Student’s Signature: ____________________ Date: _____/_____/_________ Details of Assessor Assessor’s Name Assessment Outcome Assessment Result |_| Competent |_| Not Yet Competent Marks /35 Feedback to Student Progressive feedback to students, identifying gaps in competency and comments on positive improvements: __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student. |_| Student attended the feedback session. |_| Student did not attend the feedback session. Assessor’s Signature: ___________________ Date: _____/_____/________ Purpose of the Assessment The purpose of this assessment is to assess the student in the following learning outcomes: Competent (C) Not yet Competent (NC) BSBMGT617 1.1 Review and evaluate pre-existing strategic, business and operational plan, if available 1.2 Analyse and interpret business vision, mission, values and objectives 1.3 Consult with key stakeholders 1.4 Review market requirements for the product or service, profile customer needs and research pricing options 1.5 Develop performance objectives and measures through consultation with key stakeholders 1.6 Identify financial, human and physical resource requirements for the business 2.1 Communicate business plan to all relevant parties and ensure understanding of performance requirements and timeframes 2.2 Ensure skilled labour is available to implement plan 2.3 Test performance measurement systems and refine, if necessary 2.4 Ensure timely reports on all key aspects of the business are available, user-friendly and balanced in terms of financial and non-financial performance 2.5 Report system failures, product failures and variances to the business plan as they occur 3.1 Analyse performance reports against planned objectives 3.2 Review performance indicators and refine if necessary 3.3 Ensure groups and individuals contributing to under-performance are coached, and provide training where appropriate 3.4 Review system processes and work methods regularly as part of continuous improvement BSBRSK501 1.1 Review organisational processes, procedures and requirements for undertaking risk management in accordance with current risk management standards 1.2 Determine scope for risk management process 1.3 Identify internal and external stakeholders and their issues 1.4 Review political, economic, social, legal, technological and policy context 1.5 Review strengths and weaknesses of existing arrangements 1.6 Document critical success factors, goals or objectives for area included in scope 1.8 Communicate with relevant parties about the risk management process and invite participation 2.1 Invite relevant parties to assist in the identification of risks 2.3 Use tools and techniques to generate a list of risks that apply to the scope, in consultation with relevant parties 4.2 Develop an action plan for implementing risk treatment 4.3 Communicate risk management processes to relevant parties 4.4 Ensure all documentation is in order and appropriately stored 4.5 Implement and monitor action plan BSBWRT401 1.3 Establish means of communication 1.4 Determine requirements of document 1.5 Determine categories and logical sequences of data, information and knowledge to achieve document objectives 1.6 Develop overview of structure and content of documents 2.2 Ensure data, information and knowledge is aggregated, interpreted and summarised to prepare text that satisfies document purposes and objectives 2.3 Include graphics as appropriate 2.4 Identify gaps in required data and information, and collect additional material from relevant enterprise personnel 2.5 Draft text according to document requirements and genre 2.6 Use language appropriate to the audience Assessment / evidence gathering conditions Each assessment component is recorded as either Satisfactory (S) or Not Satisfactory (NS). A student can only achieve competence when all assessment components listed under Purpose of the assessment section are Satisfactory. Your trainer will give you feedback after the completion of each assessment. A student who is assessed as NC (Not Satisfactory) is eligible for re-assessment. Resources required for this Assessment · All documents must be created in Microsoft Word · Upon completion, submit the assessment printed copy to your trainer along with assessment coversheet · Refer to the notes on eLearning to answer the task/s · Any additional material will be provided by your Trainer Instructions for Students Please read the following instructions carefully · This assessment has to be completed |_| In class |X| At home · This assessment is to be completed according to the instructions given by your assessor. · Students are allowed to take this assessment home. · Feedback on each task will be provided to enable you to determine how your work could be improved. You will be provided with feedback on your work within 2 weeks of the assessment due date. All other feedbacks will be provided by the end of the term. · Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be deemed Satisfactory for this unit of competency. · If you are not sure about any aspects of this assessment, please ask for clarification from your assessor · Please refer to the College re-assessment and re-sit policy for more information. GENERAL INSTRUCTIONS During the next nine (9) weeks each student will be required to develop an abbreviated business plan for the development and opening of a new branch of ACA Travel Agency. The 4 assessments in this subject are all based on ACA Travel Agency Business Plan which can be found in E-Learning. For completion of the four (4) assessments each student must choose a new branch option either: A new suburban branch in a capital city Examples: Chatswood, Blacktown in Sydney St Kilda in Melbourne Kent Town in Adelaide High Gate in Perth or A new regional branch in a town with at least 15,000 population Ie: Dubbo NSW Albany WA Mackay Qld Each student will have to utilize and expand on what they have learned in Certificates 4, Diploma and Advanced Diploma, specifically on the subjects of: Human Resource Management Customer/Client Relations Financial Management Marketing The business plan must include the information, activities, plus development and implementation strategies necessary to open a new branch of ACA Travel Agency. Students must respond to all the tasks by demonstrating their skills and knowledge within the assessment guidelines and requirements. In some tasks, there are templates and tables, which they will have to complete and submit in the appendix in order to ensure you demonstrate the skills and knowledge of the units. To be deemed competent in this assessment each student must demonstrate through written reports and templates, the knowledge and understanding of current business practices within the travel and tourism industry. TABLE OF CONTENT CONTENT PAGES Mark Task 2.1 Production Plan /16 Task 2.2 Purchasing Plan /4 Task 2.3 Human Resources Plan /3 Task 2.4 Marketing Plan /7 Task 2.5 Distribution Plan /1 Task 2.6 Pricing Strategy /1 Task 2.7 Communications /3 The learner is required to update and adjust the page numbers and topics based on the amount of their content and the responses made to each task. ORGANISATIONAL CONTEXT AND BACKGROUND INFORMATION You are to be the new Branch manager hired by the Business Owners, Rufus Supreme and Emma Clarendon at ACA Travel Agency. ACA Travel Agency has been running since 2009 and the current CBD ACA Travel Agency Business Plan is attached in e-learning for your reference. Sections of the ACA Travel Agency Business Plan are used throughout this assessment and you may refer to other details in it for your task completion. A detailed review of the ACA Travel Agency Business Plan prior to commencement is required. The owners have asked for you to complete the following tasks, using the background knowledge of the ACA Travel Agency Business Plan and new information you will research and apply. Written report on the Production Plan, Purchasing Plan, Marketing Plan, Distribution Plan, Pricing Strategies and Communications Throughout 35% Assessment 2 – Business Plan Elements Task 2.1-2.7 - Production Plan, Purchasing Plan, Human Resources Plan, Marketing Plan, Distribution Plan, Pricing Strategies and Communications. A business plan can be described as the picture of your business, which reflects present and future ventures. It is presented in a well-researched and concise form of document in front of the business’s stake holders, investors and financial investors, which lets them understand how and what is your business doing or planning to do. There are several integral parts to every business plan. In assessment 1, a description of the company its mission, vision and goals were developed. Added to this was the selection of target market segments and the comparison analysis – a SWOT analysis. But it is not enough for a company to know where it is and what it wants to achieve, it must have plans on how to get there. A good business plan will ensure that all necessities and contingencies are planned for, prepared for and executed in a timely and correct order. Requirements: This report should be based on your individual new branch and be specific to that new branch. You should use relevant material from the weekly topics as well as other resources such as E-learning articles and internet searches to support your ideas. This report, assessment 2, covers 7 topics. Each topic should be covered separately and completely. The report should be based on your individual branch and be specific