hello, this is a reflective journal
MGT605-Assessment-3.docx Page 1 of 4 ASSESSMENT BRIEF Subject Code and Title MGT605 Business Capstone Assessment Assignment 3 – Reflective Report and Activity Journal Individual/Group Individual Length 2500 words Learning Outcomes a. develop and articulate a global perspective on management through a substantial applied project b. demonstrate collaborative leadership in the preparation of a significant body of practical or theoretical work c. use specialist research skills to analyse a complex problem and then synthesise the research, communicating it effectively to both specialist and lay audiences d. synthesise concepts from a broad range of previous subjects studied (e.g. finance, marketing, operations), simplifying into a holistic big picture Submission By 23:59 AEST/AEDT Friday of Week 12 Weighting 30% Total Marks 30 marks Context: This subject allows the student to synthesise the knowledge and skills gained from all other subjects studied up to that point. The main deliverable in the subject is a major project. In this final assignment, students will report on their individual experience. Instructions: You are required to produce a reflective report with your project. The reflective report will reflect on experiences throughout the course of the subject. Since the subject is about application of theory to practice, that should guide your reflection and help you choose what experiences are most relevant to discuss. Your facilitator will help you to understand what a reflective report is, if you are not already familiar. However, you are expected to research for yourself to understand what is expected of a reflective report. In 2500 words or less, present a personal chronicle of what you contributed and experienced. Some of the question that may help you to focus are these. What was challenging? What was easy? What decisions you make? What you discovered and learned? And many more. These questions are not meant to be the structure of your report, but to MGT605-Assessment-3.docx Page 2 of 4 help with your reflection. The reflective report should take any logical structure, whether chronological or thematic. Present the report as your way of demonstrating the wider implications of your learning. See the next page for the rubric. MGT605-Assessment-3.docx Page 3 of 4 Learning Rubrics Assessment Attributes Fail (Unacceptable) Pass (Functional) Credit (Proficient) Distinction (Advanced) High Distinction (Exceptional) Critical reasoning, presentation and defence of an argument and/or position 10 marks Specific position (perspective or argument) fails to consider the complexities of the issue(s) or scope of the assignment. Makes assertions that are not justified. Specific position (perspective or argument) begins to take into account the issue(s) or scope of the assignment. Justifies any conclusions reached with arguments not merely assertion. Specific position (perspective or argument) considers the complexities of the issue(s) or scope of the assignment. Others’ points of view are acknowledged. Justifies any conclusions reached with well-formed arguments not merely assertion. Specific position is expertly presented and accurately considers the complexities of the issue(s) and scope of the assignment. Justifies any conclusions reached with well- developed arguments. Specific position is presented expertly, authoritatively and imaginatively, accurately considering the complexities of the issue(s) and scope of the assignment. Limits of position are acknowledged. Justifies any conclusions reached with sophisticated arguments. Analysis and application with synthesis of new knowledge 10 marks Limited synthesis and analysis. Limited application/recommendations based upon analysis. Demonstrated analysis and synthesis of new knowledge with application. Shows the ability to interpret relevant information. Well-developed analysis and synthesis with application of recommendations linked to analysis/synthesis. Thoroughly developed and creative analysis and synthesis with application of pretested models and / or independently developed models and justified recommendations linked to analysis/synthesis Highly sophisticated and creative analysis, synthesis of new with existing knowledge. Recommendations are clearly justified based on the analysis/synthesis. Applying knowledge to new situations/other cases. MGT605-Assessment-3.docx Page 4 of 4 Effective Communication - Well structured report with clear flow of ideas 5% Difficult to understand for audience, no logical/clear structure, poor flow of ideas, argument lacks supporting evidence. Audience cannot follow the line of reasoning. Information, arguments and evidence are presented in a way that is not always clear and logical. Line of reasoning is often difficult to follow. Information, arguments and evidence are well presented, mostly clear flow of ideas and arguments. Line of reasoning is easy to follow. Information, arguments and evidence are very well presented; the presentation is logical, clear and well supported by evidence. Expertly presented; the presentation is logical, persuasive, and well supported by evidence, demonstrating a clear flow of ideas and arguments. Engages and sustains audience’s interest in the topic. Demonstrate ability to work independently and collaboratively as well as leadership in conducting the project 5% No journal entries recorded during the course of the study. Erratic journal entries lacking depth and focus. Reasonable journal entries showing a sound track record of progress and leadership. Well-documented record of project progress reflecting the diversity of project activities undertaken. Excellent record of independent and collaborative project work with detailed project activities reflecting outstanding leadership and commitment. MGT605 BUSINESS CAPSTONE PROJECT ASSIGNMENT 1 – PROJECT PROPOSAL/PLAN TITLE: ANALYSING THE IMPACT OF INTERCULTURAL COMMUNICATION ISSUES ON ORGANISATIONAL PERFORMANCE: A CASE STUDY OF HOTEL NIKKO, SYDNEY Submitted to: Alex Kouznetsov Submitted by: Manoranjan Admala Student Id: 00278810T Table of Contents 1. Abstract3 2. Literature Review4 3. Methodology6 4. Data Collection6 5. Explorative Research Description7 6. Data Analysis7 7. Contributions in Conclusion7 References8 Appendix: Timeline10 1. Abstract Introduction The importance of communication plays a pivotal role in business projects. The success and failure of an organisation depend vastly on business communication. Often, it has been observed that the misunderstanding in business communication results in frequent problems. The leaders and managers play an important role in recognising situations that may create challenges for business operations. In the current study, one of the important aspects of business communication, the intercultural communication, will be explored. The impact and the challenges that have been faced by the Australian hotel Nikko will be evaluated. Background of the Research and Organisation Each organisation constitute a part of society, which emphasises the importance of organisational culture that is been influenced by society. According to Rosa and Karimov (2018), in a multicultural workplace, intercultural communication poses one of the biggest challenges especially during the time of globalisation. It has been observed that the impact of intercultural communication results in business expansion as well as the sustainability of the business operation. Hotel Nikko located in Sydney is a Japanese owned company that provides services to many multicultural customers visiting Australia. The staffs of Nikko consist of both Japanese as well as Australian employees. The culturally diverse staffs at Hotel Nikko cater to tourist from America, Europe and 75% from Japan. The cultural differences and requirements between them may pose a challenge in the communication process. Research Aim The purpose of the study is to understand the various challenges that the Australian hospitality organisation Hotel Nikko faces in the business communication and catering to the clients from diverse cultural backgrounds. The challenges will also evaluate the aspects that posses’ challenges in the business operation of the hotel to other cities. Research Objectives 1. To identify the intercultural communication challenges those were faced by the staffs in Hotel Nikko 1. To identify the barriers the managers, find in the expansion of the business in between intercultural communication issues 1. To suggest suitable recommendations for mitigating the identified challenges Research Question What are the various factors that contribute to intercultural communication challenges in the organisation? 2. Literature Review The differences in culture have been identified as one of the major reasons behind organisational conflicts. As stated by Brett (2018), that in most of the cases the organisational conflicts are due to the communication error in the multinational companies. Since the workforce is from diverse culture, there exists a language barrier, which results in the miscommunications in between the team members. As expressed by Gonzalez, Cramer, Atay and Toyosaki (2018), although there are few cultures that emphasise on verbal communication, there are several other companies that also take in to account the non-verbal communication in between the colleagues and the clients. Another aspect that is observed among the employers is that the employers prefer employing staffs from local population since they are more aware of the local market and potential customers. As stated by Piller (2017), it is important for the organisation to comprehend the cultural differences so that they can attain success in the business operation. By accepting the differences in between the cultures allows the company in the proper management of business meetings, disagreements; negotiation process and communication style. Teamwork for any organisation is essential for its profitability and success. In different cultures, it has been observed that the employees are being treated based on the rank they work in the organisation. As per Shah and Barker (2017), in the case of the multicultural employees, it is important for the manager to understand that the employees may have different ways of presenting their ideas. Similarly, every culture has separate ways of reaching agreements and taking executive decisions. According to Presbitero and Attar (2018), it has been observed that there are five main components that contribute to intercultural communication in a multinational organisation. These include the conventionalised roles that are adopted by the participants. As per Noma (2017), it helps