Guide to Project for Supervisors ITECH 5404 BUSINESS PROCESS ANALYTICS AND CHANGE CRICOS Provider No. 00103D itech 5404_02_assignment_ XXXXXXXXXXdocx Page 1 of 4 Assignment 2: Team Process Design Case...

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Answer To: Guide to Project for Supervisors ITECH 5404 BUSINESS PROCESS ANALYTICS AND CHANGE CRICOS Provider...

Ankita answered on May 23 2021
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Process Design Case Study         Report

Process Design Case Study
Business Process Analytics And Change
Report
Document Overview
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Table of Contents
Executive Summary    4
Introduction    5
Business Process Modelling Report for: Crater Lakes Caravan and Camping Park    5
Process Categorization model    5
Capability Maturity Model    7
Case function matrix    8
Process Model for (Check-in Process)    9
Process Model for (Check-out-Process)    10
7PGM discussion for: Check-in    10
7PGM discussion for Check-out    11
Cycle Time for: Check-in    12
Cycle Time for: Check-out    13
Re-designing for: Check-in    13
Re-designing for: Check-out    15
Automation    16
Conclusion    17
Executive Summary
Crater Lakes Caravan and Camping Park, is a recreational park which offers a varied range of accommodation options with pay as you go amenities model. As in any other hospitality business Carter Lakes Caravan and Camping Park, has a lot of business processes, starting from check-in, to maintenance, to how to avail amenities, check-out and payment. They also have a reward membership program as well. By utilizing various tools and techniques of Business Process Management, we would like to map out the AS-IS process, and also recommend the TO-BE process. AS-IS process will help in mapping out the current end-to-end process, which can further be analyzed for improvement to reach in TO-BE improved state.
Business Process Management is a methodology used to put the list of process, and events in a sequence to understand the cadence of activities happening to produce a desired result. It helps in visualizing the entire process at a single place, this is helpful in understanding the business operations better, and also help to figure a way to improve the process. Improvement in the business processes should be a continuous process rather than a single time activity. Due to the rapid improvement in technology day by day, to stay competitive in this ever changing dynamic environment, it is a must to keep on improving, and this is where Business Process Management plays an important role.
Business Process Management has 5 main pillars:
· Design
· Model
· Execute
· Monitor
· Optimize
With the help of case, Crater Lakes Caravan and Camping Park, different aspects of Business Process Management would be analyzed, to create a AS-IS model, and then take a few processes and apply the continuous improvements techniques to create a TO-BE improved state too.
1 Introduction
Crater Lakes Caravan and Camping Park, is a recreational park which offers a varied range of accommodation options with pay as you go amenities model. Crater Lakes Parks, currently has four major business functions:
· Check-In
· Maintenance/Operations
· Security
· Rental
· Check-Out
Using various Business Process Model tools and techniques, we will be analyzing the
various business functions of Crater Lakes, draw an AS-IS diagram, apply 7PGM model
for business process improvements, and then recommend few improvements with
future state.
2 Business Process Modelling Report for: Crater Lakes Caravan and Camping Park
2.1 Process Categorization model
Porter’s Value Chain Model: Porter’s value chain model, provides a structured framework for business process categorization. It is an analytical model, where process are laid out in fashion to show the interdependencies within the sub-processes. It shows how different activities are performed to produce a finished product from procurement to final sale of the goods/services to the end-consumer.
Figure 1 from lecture slide itech-540403lecture
As per porter's framework, process are categorized in 5 main buckets:
· In-bound logistics
Activities/processes that are involved in sourcing the raw materials to make finished goods. In case of Crater Lakes Park, Check-In should be in-bound logistics.

· Operations
Activities/processes that are involved in the value addition on raw materials to make finished goods. In case of Crater Lakes Park, Maintenance/Operations, Rental, and Secutiry should be in this process category.

· Out-bound logistics
Activities/processes that are involved in the transportation of finished goods outside of the production facility. It can be distributors/retailers or directly to end-customer. In case of Crater Lakes Park, Check-out should be in this process category.
· Marketing and Sales
Activities/processes that influences the purchase of good manufacture, from awareness program to actual sales. Customer Loyalty program should fall under this state for Crater Lakes Park.
· Service
After sales service and maintenance of goods delivered to customer/end-consumer. Regular follow up with guests after they left, and pre-booking should fall under this process category.
“Value chain analysis is based on the principle that organisations exist to
create value for their customers. In the analysis, the organisation’s activities are divided into separate sets of activities that add value.” (CGMA, 2013)
Porter's framework also defines “Support Activities” which are common to all
5 primary activities for smooth operations of an organization. These support
activities include:
· Firm Infrastructure
· Human Resource Management
· Technology Development
· Procurement
Both Primary and Support activities are responsible for margin of an organization, they should be adjusted to improve the maring.
2.2 Capability Maturity Model
Capability Maturity Model, is a standard framework used to develop, deploy and manage software. It is developed by the Software Engineering Institute (SEI) at Carnegie Mellon University in 1987. It is frame which describe a structured process to achieve improved efficiency in the software development process.
Capability Maturity Model, have five different levels:
· Initial (Level 1):
At the initial level, which is the basic level, things are not organized, and process are not defined. There is no standard operating procedures to execute any development, or change request. Documentation, which key to any development, either non-exist or lacks to great extent. Since there is no standards are in place for documentation or for any processes, this level is not repeatable.
· Repeatable (Level 2)
At the repeatable level standard basic projectment management process are in place....
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