Guide to Project for Supervisors ITECH 5404 BUSINESS PROCESS ANALYTICS AND CHANGE CRICOS Provider No. 00103D itech 5404_02_assignment_ XXXXXXXXXXdocx Page 1 of 4 Assignment 2: Team Process Design Case...

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Guide to Project for Supervisors ITECH 5404 BUSINESS PROCESS ANALYTICS AND CHANGE CRICOS Provider No. 00103D itech 5404_02_assignment_2018 - 17 .docx Page 1 of 4 Assignment 2: Team Process Design Case Study Overview The purpose of this task is to provide students with practical experience in working in teams utilising process design techniques to develop an as-is process model and recommended to-be process model. Timelines and Expectations Percentage Value of Task: 20% (35 marks) Due: Week 11 – Friday, May 31, 2019 at 4:00 Minimum time expectation: Preparation for this task will take approximately 20 hours Learning Outcomes Assessed The following course learning outcomes are assessed by completing this assessment: K1. Analyse and evaluate various project management methodologies utilised on IT projects. K3. Investigate and evaluate a variety of strategies for coordinating IT project change. S1. Apply project planning and selection techniques. S2. Demonstrate theoretical and practical implementation of leadership, team building, and performance management approaches for IT projects. S3. Utilise decision making and problem solving approaches to resolve and pre-empt range of problems on IT projects. S4. Apply delegation and negotiation techniques in order to manage organisations, stakeholders, and team members on IT projects. A1. Construct written and verbal approaches to developing and presenting IT project documentation. A2. Implement a systems thinking approach to managing IT projects. A3. Utilise analytical tools to model, analyses, comprehend and design business processes Assessment Details Background Business Process Management (BPM) is the art and science of overseeing how work is performed in an organization to ensure consistent outcomes and to take advantage of improvement opportunities. In this context, the term “improvement” may take different meanings depending on the objectives of the organisation. Typical examples of improvement objectives include reducing costs, reducing execution times and reducing error rates. Improvement initiatives may be one-off, but also display a more continuous nature. BPM is about managing entire chains of events, activities and decisions that ultimately add value to the organisation and its customers. These “chains of events, activities and decisions” are called processes. ITECH 5404 BUSINESS PROCESS ANALYTICS AND CHANGE CRICOS Provider No. 00103D itech 5404_02_assignment_2018 - 17 .docx Page 2 of 4 Requirements In this assignment, you will be required to form teams of approximately four (4) people. One team member is to be elected the team leader for the duration of the assignment. Teams will prepare a business report based on a process case study and should use their own initiative regarding any assumptions and cycle times if needed. An electronic copy of a case study will be available from your tutor or course lecturer. The report should contain details of the following tasks: a). Provide a description and application of a process categorisation model (e.g. Porter or Earl). b). Provide a description and application of the Capability Maturity Model (CMM). c). Apply Dijkman et al’s (2011) technique discussed in lectures to prepare a case function matrix and identify all associated processes. d). Using appropriate software, model any two (2) of the processes identified in part (c). e). Provide an explanation of how each of the models created in part (d), adhere to Mendling et al’s (2010) 7PMG guidelines discussed in the week lecture. f). Consider each model produced in part (d), calculate the process cycle time for each of the two (2) processes modelled. Any assumptions made should be documented in the report. g). Use redesign techniques by Reijers and Mansar (2005) discussed in lectures, to identify any two (2) design flaws in the as-is models created in part (d). Use heuristics and any appropriate product-based design approaches and display the impact of any heuristic measures on the Devil’s Quadrangle. Any assumptions made should be documented in the report. h). Select one of the models created in part (d) for automation. Apply the five (5) step method to transform the model into executable form. A suggested template for the above report is provided. You can use it as a guideline for presenting your business report. For assistance in report writing techniques, see: http://unilearning.uow.edu.au/report/4b.html A suggested report structure is as follows. Title page Executive summary Table of contents 1.0 Introduction 2.0 Business Process Modelling Report for: [insert case study name] * 2.1 Process categorisation model * 2.2 Capability maturity model * 2.3 Case function matrix * 2.4 Process Model for: [insert process name 1] * 2.5 Process Model for: [insert process name 2] * 2.6 7PGM discussion for: [insert process name 1] * 2.7 7PGM discussion for: [insert process name 2] * 2.8 Cycle time for: [insert process name 1] * 2.9 Cycle time for: [insert process name 2] * 2.10 Redesign for: [insert process name 1] * 2.11 Redesign for: [insert process name 2] * 2.12 Automation * 3.0 Conclusion 4.0 References http://unilearning.uow.edu.au/report/4b.html http://unilearning.uow.edu.au/report/4b.html ITECH 5404 BUSINESS PROCESS ANALYTICS AND CHANGE CRICOS Provider No. 00103D itech 5404_02_assignment_2018 - 17 .docx Page 3 of 4 * denotes individual student contributions, all other sections are to be completed by the team Tasks should be distributed evenly amongst team members. The processes in parts (d), (e), (f) and (g) should be completed by two (2) different students. Each student is required to undertake a minimum of three (3) tasks. Each team member’s sections should be clearly labelled with their name. If this is not done, marks will be averaged across the team members. A quality team report will demonstrate a synthesis of content, knowledge, skills and ideas acquired from lectures, tutorials and academic authors with details from the case study provided. Academic Presentation Team reports should be presented as a business or management style report, in accordance with: • General Guide to Referencing: https://federation.edu.au/__data/assets/pdf_file/0020/313328/FedUni- GeneralGuide-to-Referencing-2016ed.pdf • General Guide to Writing and Study Skills: http://federation.edu.au/__data/assets/pdf_file/0018/190044/General-Guide-to-Writing-and-Study-Skills.pdf. Submission Team reports should be submitted in electronic format by the team project leader via moodle (one per team). Marking Criteria/Rubric Criteria Marking Scale Poor Excellent 1 .......................... 5 Team content – Report executive summary, introduction and conclusion 0 Team referencing – In-text referencing and bibliography 0 Team quality – Academic writing and report presentation 0 Individual – Task 1 0 Individual – Task 2 0 Individual – Task 3 0 Individual – Innovation ** 0 Total [35 marks] 0 Total Worth [20%] 0.0% ** Innovation marks may be awarded for evidence of additional tasks by any individual student, for example identification of a third process, etc. Feedback Feedback and marks will be provided in Moodle. Marks will also be available in FDL Marks. Plagiarism: https://federation.edu.au/__data/assets/pdf_file/0020/313328/FedUni-General-Guide-to-Referencing-2016ed.pdf https://federation.edu.au/__data/assets/pdf_file/0020/313328/FedUni-General-Guide-to-Referencing-2016ed.pdf https://federation.edu.au/__data/assets/pdf_file/0020/313328/FedUni-General-Guide-to-Referencing-2016ed.pdf https://federation.edu.au/__data/assets/pdf_file/0020/313328/FedUni-General-Guide-to-Referencing-2016ed.pdf https://federation.edu.au/__data/assets/pdf_file/0020/313328/FedUni-General-Guide-to-Referencing-2016ed.pdf https://federation.edu.au/__data/assets/pdf_file/0020/313328/FedUni-General-Guide-to-Referencing-2016ed.pdf https://federation.edu.au/__data/assets/pdf_file/0020/313328/FedUni-General-Guide-to-Referencing-2016ed.pdf https://federation.edu.au/__data/assets/pdf_file/0020/313328/FedUni-General-Guide-to-Referencing-2016ed.pdf https://federation.edu.au/__data/assets/pdf_file/0020/313328/FedUni-General-Guide-to-Referencing-2016ed.pdf https://federation.edu.au/__data/assets/pdf_file/0020/313328/FedUni-General-Guide-to-Referencing-2016ed.pdf https://federation.edu.au/__data/assets/pdf_file/0020/313328/FedUni-General-Guide-to-Referencing-2016ed.pdf https://federation.edu.au/__data/assets/pdf_file/0020/313328/FedUni-General-Guide-to-Referencing-2016ed.pdf http://federation.edu.au/__data/assets/pdf_file/0018/190044/General-Guide-to-Writing-and-Study-Skills.pdf http://federation.edu.au/__data/assets/pdf_file/0018/190044/General-Guide-to-Writing-and-Study-Skills.pdf http://federation.edu.au/__data/assets/pdf_file/0018/190044/General-Guide-to-Writing-and-Study-Skills.pdf http://federation.edu.au/__data/assets/pdf_file/0018/190044/General-Guide-to-Writing-and-Study-Skills.pdf http://federation.edu.au/__data/assets/pdf_file/0018/190044/General-Guide-to-Writing-and-Study-Skills.pdf http://federation.edu.au/__data/assets/pdf_file/0018/190044/General-Guide-to-Writing-and-Study-Skills.pdf http://federation.edu.au/__data/assets/pdf_file/0018/190044/General-Guide-to-Writing-and-Study-Skills.pdf http://federation.edu.au/__data/assets/pdf_file/0018/190044/General-Guide-to-Writing-and-Study-Skills.pdf http://federation.edu.au/__data/assets/pdf_file/0018/190044/General-Guide-to-Writing-and-Study-Skills.pdf http://federation.edu.au/__data/assets/pdf_file/0018/190044/General-Guide-to-Writing-and-Study-Skills.pdf http://federation.edu.au/__data/assets/pdf_file/0018/190044/General-Guide-to-Writing-and-Study-Skills.pdf http://federation.edu.au/__data/assets/pdf_file/0018/190044/General-Guide-to-Writing-and-Study-Skills.pdf http://federation.edu.au/__data/assets/pdf_file/0018/190044/General-Guide-to-Writing-and-Study-Skills.pdf http://federation.edu.au/__data/assets/pdf_file/0018/190044/General-Guide-to-Writing-and-Study-Skills.pdf ITECH 5404 BUSINESS PROCESS ANALYTICS AND CHANGE CRICOS Provider No. 00103D itech 5404_02_assignment_2018 - 17 .docx Page 4 of 4 Please refer to the Course Description for information regarding plagiarism, late assignments, extensions, and special consideration. A reminder all academic regulations can be accessed via the university’s website, see: http://federation.edu.au/staff/governance/legal/feduni-legislation http://federation.edu.au/staff/governance/legal/feduni-legislation http://federation.edu.au/staff/governance/legal/feduni-legislation http://federation.edu.au/staff/governance/legal/feduni-legislation http://federation.edu.au/staff/governance/legal/feduni-legislation CASE STUDY Crater Lakes Caravan and Camping Park Crater Lakes Caravan and Camping Park offers campers a range of accommodation options. Powered and non-powered sites are available, and newly renovated holiday cabins for those wanting some luxury. All accommodation options are available short and long-term. The cabins are self-contained with each accommodating up to 6 people and including a kitchenette, lounge, TV and DVD, toilet and shower room. Campers travel from all around and outlying areas to stay at the park and rave about the amenities and activities available. On check-in all short and long-term campers, are required to sign a register, and must provide details of the driver(s) current driver(s) license, and their vehicle(s) registration to administration staff. This takes around 5 minutes. Without a driver’s license the camper cannot book into their accommodation. In addition, on check-in all campers are provided with a park map. Staff use the map to explain the locations of camping sites, cabins, laundry, toilet and shower blocks, BBQ facilities, rubbish disposal, swimming pool, mini-golf, tennis courts, and recreation room. This takes 5 minutes. All campers are provided a swipe key for access to all areas, including park entry and exit. Staff demonstrate it’s use. This takes around 5 minutes. Shared amenities are provided. The BBQ, toilet and shower blocks are available free to all campers. Water is included in all site and cabin costs, with all campers being able to provide their own hose and fittings or rent ($1 per day). Electricity is also included in
Answered Same DayMay 16, 2021ITECH5404

Answer To: Guide to Project for Supervisors ITECH 5404 BUSINESS PROCESS ANALYTICS AND CHANGE CRICOS Provider...

Ankita answered on May 23 2021
144 Votes
Process Design Case Study         Report

Process Design Case Study
Business Process Analytics And Change
Report
Document Overview
    Class
    
    Assignment Title
    
    Author
    
    Filename
    
    Owner
    
    Subject
    
    Submission Date
    
Table of Contents
Executive Summary    4
Introduction    5
Business Process Modelling Report for: Crater Lakes Caravan and Camping Park    5
Process Categorization model    5
Capability Maturity Model    7
Case function matrix    8
Process Model for (Check-in Process)    9
Process Model for (Check-out-Process)    10
7PGM discussion for: Check-in    10
7PGM discussion for Check-out    11
Cycle Time for:
Check-in    12
Cycle Time for: Check-out    13
Re-designing for: Check-in    13
Re-designing for: Check-out    15
Automation    16
Conclusion    17
Executive Summary
Crater Lakes Caravan and Camping Park, is a recreational park which offers a varied range of accommodation options with pay as you go amenities model. As in any other hospitality business Carter Lakes Caravan and Camping Park, has a lot of business processes, starting from check-in, to maintenance, to how to avail amenities, check-out and payment. They also have a reward membership program as well. By utilizing various tools and techniques of Business Process Management, we would like to map out the AS-IS process, and also recommend the TO-BE process. AS-IS process will help in mapping out the current end-to-end process, which can further be analyzed for improvement to reach in TO-BE improved state.
Business Process Management is a methodology used to put the list of process, and events in a sequence to understand the cadence of activities happening to produce a desired result. It helps in visualizing the entire process at a single place, this is helpful in understanding the business operations better, and also help to figure a way to improve the process. Improvement in the business processes should be a continuous process rather than a single time activity. Due to the rapid improvement in technology day by day, to stay competitive in this ever changing dynamic environment, it is a must to keep on improving, and this is where Business Process Management plays an important role.
Business Process Management has 5 main pillars:
· Design
· Model
· Execute
· Monitor
· Optimize
With the help of case, Crater Lakes Caravan and Camping Park, different aspects of Business Process Management would be analyzed, to create a AS-IS model, and then take a few processes and apply the continuous improvements techniques to create a TO-BE improved state too.
1 Introduction
Crater Lakes Caravan and Camping Park, is a recreational park which offers a varied range of accommodation options with pay as you go amenities model. Crater Lakes Parks, currently has four major business functions:
· Check-In
· Maintenance/Operations
· Security
· Rental
· Check-Out
Using various Business Process Model tools and techniques, we will be analyzing the
various business functions of Crater Lakes, draw an AS-IS diagram, apply 7PGM model
for business process improvements, and then recommend few improvements with
future state.
2 Business Process Modelling Report for: Crater Lakes Caravan and Camping Park
2.1 Process Categorization model
Porter’s Value Chain Model: Porter’s value chain model, provides a structured framework for business process categorization. It is an analytical model, where process are laid out in fashion to show the interdependencies within the sub-processes. It shows how different activities are performed to produce a finished product from procurement to final sale of the goods/services to the end-consumer.
Figure 1 from lecture slide itech-540403lecture
As per porter's framework, process are categorized in 5 main buckets:
· In-bound logistics
Activities/processes that are involved in sourcing the raw materials to make finished goods. In case of Crater Lakes Park, Check-In should be in-bound logistics.

· Operations
Activities/processes that are involved in the value addition on raw materials to make finished goods. In case of Crater Lakes Park, Maintenance/Operations, Rental, and Secutiry should be in this process category.

· Out-bound logistics
Activities/processes that are involved in the transportation of finished goods outside of the production facility. It can be distributors/retailers or directly to end-customer. In case of Crater Lakes Park, Check-out should be in this process category.
· Marketing and Sales
Activities/processes that influences the purchase of good manufacture, from awareness program to actual sales. Customer Loyalty program should fall under this state for Crater Lakes Park.
· Service
After sales service and maintenance of goods delivered to customer/end-consumer. Regular follow up with guests after they left, and pre-booking should fall under this process category.
“Value chain analysis is based on the principle that organisations exist to
create value for their customers. In the analysis, the organisation’s activities are divided into separate sets of activities that add value.” (CGMA, 2013)
Porter's framework also defines “Support Activities” which are common to all
5 primary activities for smooth operations of an organization. These support
activities include:
· Firm Infrastructure
· Human Resource Management
· Technology Development
· Procurement
Both Primary and Support activities are responsible for margin of an organization, they should be adjusted to improve the maring.
2.2 Capability Maturity Model
Capability Maturity Model, is a standard framework used to develop, deploy and manage software. It is developed by the Software Engineering Institute (SEI) at Carnegie Mellon University in 1987. It is frame which describe a structured process to achieve improved efficiency in the software development process.
Capability Maturity Model, have five different levels:
· Initial (Level 1):
At the initial level, which is the basic level, things are not organized, and process are not defined. There is no standard operating procedures to execute any development, or change request. Documentation, which key to any development, either non-exist or lacks to great extent. Since there is no standards are in place for documentation or for any processes, this level is not repeatable.
· Repeatable (Level 2)
At the repeatable level standard basic projectment management process are in place....
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