Go to the role-play for active listening in the Fabrics, Inc., example. In groups of five or six, choose someone to be the initiator and someone to be the trainee. Have them go through the role-play...

Go to the role-play for active listening in the Fabrics, Inc., example. In groups of five or six, choose someone to be the initiator and someone to be the trainee. Have them go through the role-play while the rest evaluate the trainee’s response on a scale of 1 to 7 (1 being poor and 7 being excellent). Now share your scores. Were they all exactly the same? If not, how could you make the instrument more reliable? If they were all the same, why was that? Is there anything you would suggest to make the evaluation process easier?