Give detailed answers XXXXXXXXXXwords each) and examples relevant to each of these questions:1) What verbal and non verbal skills do service workers who interact with older people need to...

HEALTHCARE
Table of Contents
Question One    3
Question Two    3
Question Three    4
Question Four    4
Question Five    5
Question Six    5
References    7
Question One
The workers having close interactions with older people should demonstrate some certain skills. At first, they should make eye contacts while communicating with older people; this is the first point of showing that the attention is being paid to what they are saying. Secondly, the workers should reintroduce them with a positive handshake with them. The initial rapport is very important. The older people do not like when they are not given ‘enough space’ in the conversation. Thus, as suggested by Briggs et al. (2018), older people should be given proper hearing when they have to say something over an important concern, which they need to address them.
In other words, in order to avoid any aggression to occur in their behavior, the healthcare worker is supposed to follow the space policy that is the chances of speaking frequently in the conversation. The next significant aspect can be related to the sitting adjustment with older people. While having communication, the healthcare workers should prefer sitting next or in front of the old person. It gives the impression that the person is having dignity and the healthcare professional is valuing his concerns. A positive use of words of appreciation is essential so that they can be made to realize their own potential and confidence in a convincing manner.
Question Two
There can be specific circumstances and condition in which, adherence to the personal style of communication is anticipated on behalf of the healthcare worker engaged with older people. These conditions are driven from the practical scenarios that healthcare professionals encounter on regular bases. For example, older people value their personal space and dignity and they expect the same to be given on behalf of the healthcare worker. In case any misunderstanding develops between them, the worker should prefer the communication style in which, they are comfortable to communicate well. This will help in reaching out to the old person in a perfect manner possible (Fisher et al. 2017).
The message will be conveyed directly and with more clarity than any other professional style of communication, which is learnt or acquired but is not natural. In some other instance, when emergency support is expected, the healthcare worker should adopt to the personal style of communication. These are the situations where older people expect quick service to be reaching to them and adhering to any learnt style will simply delay the process of support. In other words, when emergency situations require external support, the healthcare workers can opt for personal style of...