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Full Rehearsal Exercises Homework Brief Instructions AND Do’s & Don’ts ‹#› Assignment Description in Brief Select a DR Strategy(ies) that Meets a 1 Week RTO and 1 Day RPO. Describe How Strategy Works; Select Vendor or Internal Approach. Evaluate Strategies NOT Recommended. Define Each Strategy. Explain WHY you did NOT Recommend Based on RTO and/or RPO. Strategy(ies) Advantages/Disadvantages ‹#› How to Select Your DR Strategy Select the DR Strategy that Meets the Department’s RTO and RPO Requirements. Do NOT Select the DR Strategy that Provides the Lowest RTO and/or RPO. Even Though This Would Guarantee That They Meet Their RTO/RPO Requirements, it is NOT the Best Strategy if it Does NOT Fit Their RTO/RPO! Do NOT Base Your Selection on COST! ‹#› Strategy Definitions Guidelines Document Each Definition in Your Own Words. Do NOT Copy Word for Word from PowerPoint Slides Since this Would be Plagiarism. Include the Information that Describes the Strategy: Example: Continuous Availability—This Definition would Include: Reference to Hot Site; Automatic Failover ATOD; Continuous Data Replication from Primary System to Hot Site; and RTO/RPO that this Strategy Provides. ‹#› Reasons Why Strategies are NOT Recommended The Majority of Your Reasons Why You do NOT Recommend Specific Strategies MUST be Based on NOT Meeting the RTO and/or RPO. Example: Continuous Availability is NOT Recommended Since it Provides an RTO and RPO of 0. Since this Department Requires an RTO of 1 Week and RPO of 1 Day, Continuous Availability’s RTO and RPO are Too Low for this Department. A Few Strategies Might be Based on Other Reasons, Such as, Confidentiality of Data, Verbal Agreement Not Enforceable, etc. ‹#› Reasons Why Strategies are NOT Recommended (Cont’d.) Your Primary Reason for NOT Recommending a Strategy Can NOT be Based on Cost. This is Because Your Overriding Reason MUST Be Based on RTO and/or RPO. If it Meets Their RTO and/or RPO, Cost Might be a Secondary Reason. However, it Should NOT be the Primary Reason, Since it Needs to be Based Upon RTO and/or RPO. ‹#› Homework Do’s & Don’ts ‹#› Homework 3--Do’s and Don’ts Strategy Definitions Document Each Strategy Separately and Thoroughly. Do NOT Copy Your Definition Word For Word From the Course Material. Instead, You MUST Use Your Own Words. Do not use Definitions From Any Other Source as There are Multiple Definitions for Each Strategy We Study. ‹#› Homework 3--Do’s and Don’ts (Cont’d.) Strategies NOT Recommended Evaluate Each One Individually; Do NOT Group Them to Discuss. Do NOT Base Your Reason for NOT Recommending Any Strategy on COST!!!! Rather, Base it on RTO and/or RPO. ‹#› Homework 3--Do’s and Don’ts (Cont’d.) Writing/Grammar/Spelling Use Correct Grammar and Spelling Run Spell/Grammar Check in Word Before You Submit Your Homework Do NOT Use Contractions in Business/Professional Writing!!! Finish Your Thought When Making a Statement. ‹#› Homework 3--Do’s and Don’ts (Cont’d.) Internal Approach Instead of Vendor You MUST Select Specific Office/Location You MUST JUSTIFY Your Location, such as…. Weather, Environmentals??? Location (Distance) ‹#› Homework 3--Do’s and Don’ts (Cont’d.) 5. Do NOT Plagiarize--(especially with the Sample I provided for Homework 3 in D2L). Instead, Use Your Own Words…This includes EACH DEFINITION that you must describe and explain. ‹#› Customer Support - Dallas (2), Ann Arbor (3), and Dublin (4) CLIENT is a leading edge service provider for E Commerce Solutions. The company is headquartered in Lincoln, Nebraska and operates many offices around the world. CLIENT has 38 sales offices and more than 50 distributors worldwide. The main focus for this study was the following locations: · Lincoln, Nebraska · Dallas, Texas · Ann Arbor, Michigan · Toronto, Ontario, Canada CLIENT has been in business for the past 25 years. Throughout this time, CLIENT has undergone many changes. Despite all of these changes, CLIENT has evolved into becoming one of the largest independent providers of E-business Integration software and service solutions. Its niche is powering global e-business communities through their line of service offerings: E-Marketplace, E-Business Integration and E-Business Consulting solutions. THEY HAVE OVER 29,000 CUSTOMERS WORLDWIDE AND YEARLY REVENUES OF OVER $500,000,000. While searching the Internet for information to describe CLIENT and its business, CLIENT’s mission is best said in its own words: “Our mission is to help companies capitalize on the extraordinary opportunities for growth and profitability by providing comprehensive e-business solutions that address the most important issues companies face today: · How to collaborate with business partners. · How to better integrate business processes across the value chain. · How to manage a complex set of E-business relationships. · How to find people with the right mix of business and technology skills to assess a company’s business needs and develop a strategic e-business plan.” CLIENT operates in a highly competitive industry, one in which downtime or slow response is unacceptable. CLIENT offers over 120 products and services that address E-marketplaces, E-business integration, and E-business consulting. These products and services are highly unique for each customer. The complexity and customization of its services and products for each customer gives CLIENT an edge over the competition. CLIENT’s initial solution is the E-Marketplace solution offering. As stated on CLIENT’s web page, this is a digital exchange that brings together business communities to conduct commerce, facilitate collaboration and share content. A customer requests this service so that its suppliers and distributors all operate together cohesively. A customer subscribes to the service and CLIENT enlists the appropriate trading partners to become part of that “business community.” E-business Integration Solutions builds upon the E-Marketplace solution by addressing business problems that companies face when integrating business processes internally or externally with partners. Finally, E-business Consulting Services starts from the lowest level, in assessing and analyzing a company’s business problems, and then designs an appropriate solution. CLIENT’s well being and reputation are based entirely on technology. A dramatic impact would occur to CLIENT’s customers if a disruption were to occur to one of CLIENT’s facilities. This disruption would affect not only the customers, but all of their partners that are involved as well. The Internet and the tools that support it are driving today’s business world to expect immediate solutions. Within all of CLIENT’s solution and service offerings, there are some basic business functions that are extremely critical. CLIENT provides customer support and education for all products and services. Customers can call CLIENT’s hotline numbers any time or day. Quality customer support is extremely important to CLIENT in that it offers three levels of support for some offerings. Although, this is unknown to customers, the three levels ensure that basic questions and concerns can be resolved immediately, leaving the complex problems to be resolved separately. Education is another critical component to CLIENT’s success. Training is offered at several locations each week throughout the year. CLIENT is aware that any impact to its facilities has the potential to severely impact customers’ business communities, the quality of CLIENT’s customer support, and education services. In addition, there is also another impact that companies often overlook, which is how such a disruption would impact employees. The most devastating effect would be the physical harm that could result from a disruption. After the physical impact, employees could also be affected financially. This would encompass lost wages, loss of personal belongings, medical expenses, etc. CLIENT is aware of these potential impacts and engaged CLIENT to complete a BIA in January 2001 to address them. After the completion of the BIA, a Recovery Strategy will be designed and Recovery Plans will be facilitated by CLIENT. Objectives This BIA study obtained business and system information to assess the impact to CLIENT’s operations from the sudden and unplanned loss of the Lincoln building located in Nebraska. This study is essential for CLIENT, since it outlines all of the background information required for CLIENT and CLIENT to create a Recovery Strategy. Such a strategy will ensure that critical company functions and supporting systems will be restored within acceptable timeframes after a disruption. The study was designed to answer the following questions: · What are CLIENT’s critical business functions and locations? · What is the RTO and RPO for each business function identified? · What are the financial consequences of losing the support of systems to CLIENT’s critical business functions? · What are the operational impacts of losing the support of systems to CLIENT’s critical business functions? Assumptions The following assumptions were made in the execution of the project: · The Data Collection process will focus on employees solely in Lincoln. · An interruption will only occur in this facility and will assume “smoke and rubble. Organization Interviewees/Survey Participants All of the following employees completed project surveys. Survey # Interviewee Department Division 1. KL, KW E-Community Development Global Customer Support 2. KL, GS, GD Commerce Support, Dallas Global Customer Support 3. KL, KS Customer Support, Ann Arbor Global Customer Support 4. KP Customer Support, Lincoln Global Customer Support 5. EF Outsourcing Global Customer Support 6. MW Educational Services Global Customer Support 7. SM Human Resources Global Human Resources 8. SM Consultant Scheduling Americas Operations 9. JK MarketQuest Global Customer Support 10. JK Order Fulfillment Global Customer Support 11. BE Solutions Engineering Americas Operations 12. KB Sales Admin & Support Americas Operations 13. FH Documentation Global Customer Support 14. TT MVS System Software Global Customer Support 15. NP Unicenter Admin Global Customer Support 16. FH Operations Global Customer Support 17. SC Brokered (Lite) Development Global Development 18. AP Regional Development Global Development 19. JM Brokered (Lite) Development Global Development 20. JB Point to Point (lite) Devlp. & Application Architecture Global Development 21. JG Level 3 Global Development 22. MS Enablers/Toolkits Development Global Development 23. JK E-Marketplace Solutions Mgmt Global Marketing 27. MR Market Research & Analysis Global Marketing 28. DW, DH Solutions Marketing Global Marketing 29. KF F&A System Administration Finance & Administration 30. KF, NL Finance Finance & Administration 31. KF, BK Accounting Finance & Administration 32. KF/TS Tax Finance & Administration 33. KF, PW Consolidations Finance & Administration 34. CW Consulting Solution Management Global Marketing 35. RL, JC Industry Development Global Marketing 36. RL Relationship Marketing Global Marketing 37. FM Industry Relations Global Marketing 38. JM E-Marketplace Project Management Global Development 39. SB E-Marketplace Applications & E-Marketplace Framework Global Development 40. LM E-Marketplace Infrastructure Global Development 41. KF, CF Facilities Services