For this you need completed assignment 2 and 3
Stage 4 Mary Ryan’s Book Stores A potentially problematic activity system and a proposed IS 25% Due: Week 11 Friday 23:59 via link on Learning at Griffith Approx. 700-1500 words (guide only) In relation to the Mary Ryan bookstore business organisation answer these questions in this template: 1. Refer back to the potentially problematic activity system you identified in stage 2, use the DeLone-McLean Model of Information System Success to describe the areas in which the existing human activity system is potentially not successful. 2. Refer back to the potentially problematic activity system you identified in stage 2, describe measures of success (efficiency, efficacy, and effectiveness) for the existing human activity system identified and explain using success measures where the HAS falls short. 3. Refer back to the potentially problematic activity system you identified in stage 2 and take into consideration the competiveness from stage 3, come up with an information system which will better support the organizational goals. a. Briefly describe what your new information is (100-200 words). b. Draw a process model using the BPMN notation for the new information system you are proposing. c. Explain in detail how the new information system you are proposing will add value to the business and how it supports competitive advantage for the business. In your discussion identify primary or secondary activities according to Porter’s value model. Also, make sure to list the likely stakeholders of this new information system and define their roles. Make sure to classify the new information system as either: front-end, back-end, customer-facing, or supplier-facing; and explain why. d. You will need to provide a discussion that is well integrated with concepts of value, competition, industry structure, competitive advantage, value chain etc. You may wish to integrate literature from other sources such as academic journals to support your argument. (For 7610ICT: You will need to provide a discussion that is well integrated with concepts of value, competition, industry structure, competitive advantage, value chain etc. You may wish to integrate literature from other sources such as academic journals to support your argument.) Task reflection (must completed to make full marks possible) How confident are you that your answers are fully correct? Indicate your level of confidence by marking on the line below. What (if anything) do you believe are the most surely correct elements your work? What (if anything) are you unclear or not sure of in the work you have completed? What questions do you have? Feedback for your teachers: Was anything unclear to you as you undertook this part of the assessment? If so, what was it? Was there anything that was particularly helpful? If so what was it? 1 Stage 3 Mary Ryan’s Book Stores competitiveness 15% Due: Week 8 Friday 23:59 via link on Learning at Griffith https://www.maryryan.com.au/ Approx. 200-500 words (guide only) In relation to the Mary Ryan bookstore business organisation answer these questions in this template: 1. Analyse the competitive strategy using Porter’s competitive forces model. For each of the five forces, explain if that force is low, medium, or high, and explain why? Supplier Power- Bookstore can have arrangements with publishers to return unsold books eliminating risk of inventory dead stock. The threat is low. Buyer Power- The buyers are individual consumers who do not have real buying power to negotiate prices. However, maintaining three physical stores can be expensive thus discounts cannot be passed on to consumers. This threat is Low. Competitive Rivalry- Overheads are high. However, they can be distributed among the three locations to manage them. This will lead to increase in prices. The specials like events, workshops and other activities sell the opportunity to learn thus attracting customers. The threat is high. Threat of Substitution- No competitor physically present in the near vicinity of the Mary Ryan’s bookstores’ location. However, online bookstores are considerably trending. The threat is Low. Threat of new entry- Mary Ryan’s has established itself at Noosa, New Farm and Milton locations. It has direct relationship with customers, offers good customer service and has customer’s payment details thus reducing chances for customers to switch. The threat is low. 2. What kind of information would might the company need to assist decision making in view of the competitive strategy? Unique Value chain, and relative price information is required to assist in decision making. Trade-offs shall assist in providing superior performance than competition. Mary Ryan’s need information on substitutes like online sales. They also need to understand consumer habits which are caning fast by innovations in technology. Development in customer relationship management can lead to increase in sales volumes through certain investments. 3. Present the value chain of the using Porter’s Value Chain Model. List and describe the primary and support activities. Primary activities: Operations, inbound and outbound logistics, service and marketing and sales. Support activities include technology development, procurement, human resources, bookstore infrastructure. Primary activities include making book sales, maintenance and support of books. Shipping costs are offset. Transformation activities that lead the customer to buy the books. Sub activities include · Negotiating best deals with publishers, publishing houses and wholesalers. · Offering best customer service. · Training the employees and retaining them through best HR practices. · Other activities like book launches, special stationery, and special discounts on all three stores. 4. Refer back to the problematic activity system you identified in stage 2 – Briefly comment on how the problems of the activity system might impact on the competitiveness of Mary Ryan’s store The activity system of online purchasing shall significantly impact the competitiveness of the target bookstore. Owing to the ease of online shopping, discounts and availability of books, customers may turn to online stores for purchasing books. The bookstore needs to maintain infrastructure at a cost, incur operational costs. However, online booksellers are exempted of these costs except the warehouse cost thus offering lowest possible prices. eBooks are impacting the sales adversely as it is easier to carry numerous books within a simple gadget. Task reflection (must completed to make full marks possible) How confident are you that your answers are fully correct? Indicate your level of confidence by marking on the line below. 25 to 50 What (if anything) do you believe are the most surely correct elements your work? Somewhat everything What (if anything) are you unclear or not sure of in the work you have completed? What questions do you have? Fine Feedback for your teachers: Was anything unclear to you as you undertook this part of the assessment? If so, what was it? Was there anything that was particularly helpful? If so what was it? No Fine 1 Stage 2 Activity systems in Mary Ryan’s Book Stores 10% Due: Week 5 Friday 23:59 via link on Learning at Griffith Approx.200-500 words (guide only) To help identify a potentially problematic activity system refer back to stage 1 where you wrote about how successful the business appears to be. https://www.maryryan.com.au/ In relation to the Mary Ryan bookstore business organisation answer these questions in this template: 1. Identify an existing human activity system which could potentially be identified by some stakeholders as being problematic and suffering from issues/problems. Name the activity system, identify the issues and explain why it could be problematic. List the stakeholders of this human activity system and define their roles. Cleaning of the bookstore can be an issue for other stakeholders. Customers, booksellers, and organisers find it difficult to manage the process during the cleaning of the store. The cleaning process includes cleaning the carpet, selves, books and washing the floors which makes it difficult for other stakeholders to carry out their processes. During the cleaning of books, it is not possible for the customers to look for the books in shelves. They are not allowed to enter that area. Washing floors consumes a lot of time which make it delay for the sellers to sell the books and customers can move from one place to other. It is not possible for them to place the order for the coffee also. The booksellers present in the store cannot move from their seats which makes it difficult for them to interact with the customers and sell the books. This creates issues for boosting up the sales for them. The booksellers must inform customers about the new books in the store and try to sell the books to them. The cleaning staff is responsible for the cleaning process and they perform all the activities to clean the bookstore but that creates issues for other stakeholders. 2. Draw a rich picture showing the issues and the concerns of the stakeholders you have identified. Sellers Not able to interact with the customers and this creates issues in boosting up the sales. Customer During the cleaning process not able to place the order or search for the books in the store. Coffee Sellers They are not able to receive any order from the customers and finds it difficult to supply the order. 3. Draw a process model using the BPMN notation for the process of the existing human activity system you have identified. Answer in separate sheet as I do not have space to paste here Task reflection (must completed to make full marks possible) How confident are you that your answers are fully correct? Indicate your level of confidence by marking on the line below. 25 to 50 What (if anything) do you believe are the most surely correct elements your work? First one What (if anything) are you unclear or not sure of in the work you have completed? What questions do you have? Fine Feedback for your teachers: Was anything unclear to you as you undertook this part of the assessment? If so, what was it? Was there anything that was particularly helpful? If so what was it? Answer for Question 3 1