For this case study you are going to analyze an existing print document and submit the results of your analysis to a supervisor in the form of a memo.
You have been tasked by your direct supervisor (Sherye Latimer, Documentation Manager) to read over theBGA Manufacturer’s User Guide for Micron BGA Parts(Document 5.1
Actions). Sherye wants you to analyze the first page of the document to get a sense of the design approach that has been implemented. Once you have completed your analysis she has asked you to email her a report of your findings in 1 page memo report.
Read overDocument 5.2
Actionsfor an annotated example of a 1 page memo report and the
Organizing a MemoActionsdocument for general memo guidelines.
While conducting your analysis you may want to consider and identify the various design elements that are present in the excerpt (i.e., use of alignment, chunking, use of color, etc.). How effective are each of the elements? How might the elements be modified to improve the effectiveness of the document
Organizing a Memo Organizing a Memo When you write a memo, organize it so that it is easy to follow. Consider these five organizational elements. • A specific subject line. “Breast Cancer Walk” is too general. “Breast Cancer Walk Rescheduled to May 14” is better. • A clear statement of purpose. The purpose statement is built around a verb that clearly states what you want the readers to know, believe, or do. • A brief summary. Even if a memo fits on one page, consider including a summary. For readers who want to read the whole memo, the summary is an advance organizer; for readers in a hurry, reading the summary substitutes for reading the whole memo. • Informative headings. Headings make the memo easier to read by enabling readers to skip sections they don’t need and by helping them understand what each section is about. In addition, headings make the memo easier to write because they prompt the writer to provide the kind of information readers need. • A prominent recommendation. Many memos end with one or more recommendations. Sometimes these recommendations take the form of action steps: bulleted or numbered lists of what the writer will do or what the writer would like others to do. Here is an example: Action Items: I would appreciate it if you would work on the following tasks and have your results ready for the meeting on Monday, June 9. • Henderson: recalculate the flow rate. • Smith: set up meeting with the regional EPA representative for some time during the week of July 13. • Falvey: ask Armitra in Houston for his advice. Organizing a Memo Document 5.1 CSN-33: Micron BGA Manufacturer's User Guide Introduction BGA Manufacturer’s User Guide for Micron BGA Parts Customer Service Note Introduction This customer service note provides information that will enable customers to easily integrate both leading-edge and legacy Micron® ball grid array (BGA) packages into their manufacturing processes. It is intended as a set of high-level guidelines and a reference manual describing typical package-related and manufacturing process-flow practices. The recommendations and suggestions provided in this customer service note serve as a guideline to help the end user develop user-specific solutions. It is the responsibility of the end user to optimize the process to obtain the desired results. Because the package landscape changes rapidly and information can become outdated very quickly, refer to the latest product specifications. Contact your sales representative for any additional questions not covered within this guide. An overview of a typical BGA package and its components are shown in Figure 1. Figure 1 Ball Grid Array Package (Dual Die, Wire Bonded) JEDEC Terminology This document uses JEDEC terminology. JEDEC-based BGA devices in the semiconductor industry are identified by two key attributes: • Maximum package height (profile) • Ball pitch For example: TFBGA = 1.2mm package height and less than 1.0mm ball pitch. Package descriptors F1 through F6 have been added to provide more detailed ball pitch information for devices with a ball pitch of less than 0.8mm. Within the industry, many memory manufacturers continue to use only the “F” descriptor for any ball pitch of 1.0mm or less (see JEDEC JESD30E for additional information). Maximum package height profile and ball pitch codes based on the JEDEC standard are shown in Tables 1 and 2. PDF: 09005aef8479301f/Source: 09005aef84792f7e Micron Technology, Inc., reserves the right to change products or specifications 1csn33_bga_user_guide.fm - Rev. F 2/2020 EN without notice. ©2011 Micron Technology, Inc. All rights reserved. Products and specifications discussed herein are for evaluation and reference purposes only and are subject to change by Micron without notice. Products are only warranted by Micron to meet Micron's production data sheet specifications. All information discussed herein is provided on an "as is" basis, without warranties of any kind. https://csn33_bga_user_guide.fm BGA Manufacturer’s User Guide for Micron BGA Parts Introduction JEDEC Terminology Document 5.2 Dynacol Corporation INTEROFFICE COMMUNICATION To: G.Granby, R&D From: P.Rabin, Technical Services P.R. Subject: Trip Report-Computer Dynamics, Inc. Date: September 21, 2019 The purpose of this memo is to present my impressions of the Computer Dynamics technical seminar of September 19. The goal of the seminar was to introduce their new PQ-500 line of high-capacity storage drives. Summary In general, I was impressed with the technical capabilities and interface of the drives. Of the two models in the 500 series, I think we ought to consider the external drives, not the internal ones. I’d like to talk to you about this issue when you have a chance. Discussion Computer Dynamics offers two models in its 500 series: an internal drive and an external drive. Both models have the same capacity (1T of storage), and they both work the same way: they extend the storage capacity of a server by integrating an optical disk library into the file system. The concept is that they move files between the server's faster, but limited-capacity storage devices (hard disks) and its slower, high- capacity storage devices (magnetooptical disks). This process, which they call data migration and demigration, is transparent to the user. For the system administrator, integrating either of the models would require no more than one hour. The external model would be truly portable; the user would not need to install any drivers, as long as his or her device is docked on our network. The system administrator would push the necessary drivers onto all the networked devices without the user having to do anything. Although the internal drive is convenient-it is already configured for the computer-I think we should consider only the external drive. Because so many of our employees do teleconferencing, the advantage of portability outweighs the disadvantage of inconvenience. The tech rep from Computer Dynamics walked me through the process of configuring both models. A second advantage of the external drive is that it can be salvaged easily when we take a computer out of service. Recommendation I'd like to talk to you, when you get a chance, about negotiating with Computer Dynamics for a quantity discount. I think we should ask McKinley and Rossiter to participate in the discussion. Give me a call (x3442) and we'll talk. Commented [JP1]: The subject line is specific: the reader can tell at a glance that the memo reports on a trip to Computer Dynamics, Inc. If the subject line read only "Computer Dynamics, lnc.,” the reader would not know what the writer was going to discuss about that company. Commented [JP2]: The memo begins with a clear statement of purpose. Commented [JP3]: Note that the writer has provided a summary, even though the memo is only one page long. The summary gives the writer an opportunity to convey his main request: he would like to meet with the reader. Commented [JP4]: The main section of the memo is the discussion, which conveys the detailed version of the writer's message. Often the discussion begins with the background: the facts that readers will need to know to understand the memo. In this case, the background consists of a two-paragraph discussion of the two models in the company's 500 series. Presumably, the reader already knows why the writer went on the trip. Commented [JP5]: Note that the writer ends this discussion with a conclusion, or statement of the meaning of the facts. In this case, the writer's conclusion is that the company should consider only the external drive. Commented [JP6]: A recommendation is the writer's statement of what he would like the reader to do next. In this case, the writer would like to sit down with the reader to discuss how to proceed. interoffice communication Summary Discussion Recommendation