​For the past 5 months, Susan Kwan, a manager at Orion Manufacturing, has come home from work depressed and angry. It seems no matter what she does, she can't motivate her employees to improve their...

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For the past 5 months, Susan Kwan, a manager at Orion Manufacturing, has come home from work depressed and angry. It seems no matter what she does, she can't motivate her employees to improve their performance.

Over the past year, Kwan sent each emp
loyee to an extensive training seminar, spent money on new equipment, and transferred out the employees who lacked the ability to do their jobs. Despite these interventions, her department's performance is at the same level it was 2 years ago. Because of t
his performance stagnation, Kwan is worried that she will be fired.

Kwan thought that a boost in morale might increase performance, so she gave each employee a 12% raise. Yet, instead of morale being increased, many employees complained even louder than b
efore.

关还召开了部门会议，她在会上发出鼓舞人心的呼吁，呼吁大家“努力工作，尽你




所能”。




她的部门似乎热情了一周，但生产力没有改变。

Susan





Kwan 哪里做错了？
你能给她什么建议来激励她的员工？