For problem 10RQ for Business Informaiton Systems book by Paige Baltzan, the question asked what is the difference between collective intelligence, knowledge management, and crowdsourcing, but the...

For problem 10RQ for Business Informaiton Systems book by Paige Baltzan, the question asked what is the difference between collective intelligence, knowledge management, and crowdsourcing, but the answer seems to have a contradiction. It states that Collective Intelligence is only used inside Organizations, but it also says that crowdsourcing is a method for collective intelligence inside the firm. I am confused. What is the right answer to this question? Thanks.