FOCUS ON WRITING. People regularly contact your organization (your company, agency, or college department) via email, letter, or your website to request information. To answer these many inquiries,...

FOCUS ON WRITING. People regularly contact your organization (your company, agency, or college department) via email, letter, or your website to request information. To answer these many inquiries, you decide to prepare a frequently asked questions (FAQ) list in response to the 10 most asked questions about products, services, specific concentrations within the major, admission requirements, or the like. In addition to being posted on your website, this list can be sent as an email attachment or mailed out as a hard copy, depending on your readers’ preferences.

  After analyzing your specific audience and purpose and doing the research, prepare your list in short report format, paying careful attention to the usability considerations in Chapter 4.