FOCUS ON WRITING. Find a set of instructions or a similar type of technical document that is easy to use. Identify specific characteristics of the document that make it usable. Is the document well written? Does it have an overview? Can you quickly find the information you need? Next find a technical document that is hard to use. What characteristics make it unusable? In a memo to your instructor, define specific changes that you would make in revising the second document. Submit both examples along with your memo.
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