Florentina, Arizona, Public Library Michaela Novoa is the director of the Florentina, Arizona, Public Library. She and her staff have developed a new program that makes it possible for library patrons...

Arizona, Public Library. She and her staff have developed a new program that makes it

possible for library patrons to download audio books over the Web via a service called

Sunfl ower Audio. Michaela has written the text of a newsletter explaining the Sunfl ower

Audio system. She asks you to fi nalize the newsletter.