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ASSESSMENT TASK 1: WRITTEN QUESTIONS Task summary You are to answer all written questions. Resources and equipment required to complete this task · Access to textbooks and other learning materials. · Access to a computer, printer, Internet and email software (if required). When and where do I need to complete this task? This task may be done in your own time as homework, or you may be given time to do this task in class (where applicable). What do I need to submit? Your answers to each question in this task. Instructions This is an open book test – you can use your learning materials as a reference. You must answer all questions in this task correctly. You must answer the questions by typing your answers in Microsoft Word or a similar program. What do I need to do if I get something wrong? If your assessor sees that you have not completed all parts of the task completely and satisfactorily, the details of resubmission will be discussed with you when you are advised of the outcome of this task. You will only need to redo the parts of the task that are incorrect; however, you will need to resubmit the entire assessment again. Written answer question guidance The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected. Note that the following guidance is the minimum level of response required. Analyse: when a question asks you to analyse something, you should do so in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long. Compare: when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long. Contrast: when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long. Describe: when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long. Discuss: when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long. Evaluate: when a question asks you to evaluate something, you should put forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long. Examine: when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long. Explain: when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long. Identify: when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long. List: when a question asks you to list something, this means that you are asked to briefly state information in a list format. Outline: when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long. Summarise: when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long. Provide answers to all of the questions below: What are the characteristics of a critical thinker (List at least 5)? List six skills needed for critical thinking. Give three examples of situations where critical thinking can be used in the workplace. List four benefits of critical thinking in the workplace. Describe what can happen if you neglect to think critically Provide one example of what can happen if you neglect critical thinking. What is continuous improvement? Compare three different continuous improvement methodologies. Name two key sources of reliable information relevant to workplace processes. What do I need to hand in for this task? Have I completed this? Your answers to each question Assessment 1 BSBCRT411 Student Assessment Guide v2.1_Updated January 2021 1 ASSESSMENT TASK 2: PROJECT Task summary The assessment tasks in this unit require you to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio. Resources and equipment required to complete this task · a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access · your learning resources and other information for reference · Project Portfolio template · Self-evaluation checklist · Simulation Pack (if you need a case study). When and where do I need to complete this task? This task may be done in your own time as homework, or you may be given time to do this task in class (where applicable). What do I need to submit? · Email invitation to a Project planning meeting · Completed Project Portfolio including: · Completed Self-evaluation checklist · Completed questionnaire (at least 5 questions) · Presentation slides or notes for proposed solutions · Plan for future process evaluation What do I need to do if I get something wrong? If your assessor sees that you have not completed all parts of the task completely and satisfactorily, the details of resubmission will be discussed with you when you are advised of the outcome of this task. You will only need to redo the parts of the task that are incorrect; however, you will need to resubmit the entire assessment again. Assessment Task 2 Instructions as provided to students Complete the following activities: Carefully read the following: This project requires you to apply a systematic decision-making approach to a business practice related to a process, product or service of your choice. You are required to identify and analyse two different inefficiencies, limitations or problems and then plan to improve them. You must be able to justify, communicate and review your proposed improvement solutions. This project must be based on a proposed or existing practice related to a product or service. You can use the case study business provided to you by your assessor, or you may like to base this on your own business, or a business you are currently working for or are familiar with. It is important that this business has organisational policies and procedures related to your chosen practice already developed. Speak to your assessor to get approval if you want to base this on your own business or one you work for. You will also need to seek input from people who work for, or are involved, in this business practice several times. Fellow students or your assessor can be involved in these meetings and play the roles of process stakeholders as relevant. You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. 1. Project planning Make sure you are familiar with the business you are basing this assessment on. It’s important at this step that you have your business or case study approved by your assessor (make sure you also discuss the suitability of the practice you’d like to analyse with your assessor). Identify all the stakeholders related to your proposed process. Complete Page 5 of your Project Portfolio for this unit. Read through the requirements of Section 1, 2 and 3 of your Project Portfolio as well as the necessary background information, relevant policies and procedures of the business (use the Simulation Pack if working with the case study). Once you are comfortable with what you need to do, arrange a meeting by sending an email invitation with at least one of the stakeholders who can provide information about your chosen process, or help identify inefficiencies, limitations or problems. They may also be able to suggest alternative solutions. For the purpose of this role-play, your assessor or another student can act as a one or more stakeholders. 2. Stakeholder meeting Meet with the relevant stakeholders (at least one other person, such as your assessor or another student). Discuss your chosen practice and take notes so you can complete Section 1 and 2 of your Project Portfolio after the meeting. The meeting should last for approximately 10 mins. At the meeting: · Discuss any policies and legislative requirements related to your practice. · Discuss any potential inefficiencies, limitations or problems of your chosen process. · Brainstorm ideas on how to solve the inefficiencies, limitations or problems. During the meeting, you will need to demonstrate effective communication skills including: · Speaking clearly and concisely · Using non-verbal communication to assist with understanding · Asking questions to identify required information · Responding to questions as required · Use a presenting style and vocabulary to suit the audience and situation This meeting can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated. 3. Systematic decision making After the meeting, complete Sections 1 and 2 of your Project Portfolio. When you complete Section 1, you need to: · Describe in detail your business, the chosen practice and its inefficiencies, limitations or problems. · Analyse the identified inefficiencies, limitations or problems and choose two different ones to focus on for the remainder of the project · Understand any relevant information, legislation and policies related to your chosen practice. When you complete Section 2, you will: · Generate, analyse and compare alternative and proposed solutions to your identified inefficiencies, limitations or problems. You will be required to use various analysis methods (one of them must use numerical data). You can either use the data from the case study (if you’re evaluating a process in the case study business), real data for an existing business or fictitious data if real data is not available. · Decide on the best solutions and justify your choice · Communicate your solutions to stakeholders in an appropriate format