Explaining the Concept of TQM Your co-worker has come to you for help for several things the boss mentioned recently.  specifically, the boss was discussing the company’s move to a TQM approach to its...

Your co-worker has come to you for help for several things the boss mentioned recently.  specifically, the boss was discussing the company’s move to a TQM approach to its manufacturing process and repeatedly mentioned multiple types of quality costs and whether activities are value added or nonvalue added.

Required:

Explain each of these concepts to your co-worker. Include the relationship between these concepts and activity based management.