Explain the following quality management theories, principles, tools
and techniques used in quality management and continuous improvements in organisations. -Total Quality Management -ISO: 9001:2008 Standards and why an organisation may choose to adopt these standards -Quality Assurance -Quality Control -Six Sigma methodology and its relationship to quality assurance. -DMAIC cycle and its use in continuous improvement. -PDCA cycle and its use in continuous improvement. -.Benchmarking as a quality management tool. -Brainstorming as a continuous improvement tool. -Cause and effect diagram. -5 Whys -Cost-benefit analysis when used for quality assurance. -Organisational Quality Management Policy -Check Sheet -Pareto Diagram -Statistical Sampling -User testing -Control Chart -Project Management Plan within the project plan. -The quality standards that would apply to an organisation that you are familiar with.
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