Explain the following quality management theories, principles, tools
and techniques used in quality management and continuous improvements in organisations.Items-1. Total Quality Management 2. ISO: 9001:2008 Standards and why an organisation may choose to adopt these standards3. Quality Assurance4.Quality Control5.Six Sigma methodology and its relationship to quality assurance6.DMAIC cycle and its use in continuous improvement7.PDCA cycle and its use in continuous improvement8.Benchmarking as a quality management tool.9. Brainstorming as a continuous improvement tool.10. Cause and effect diagram11.5 Whys12.Cost-benefit analysis when used for quality assurance.13.Organisational Quality Management Policy14.Check Sheet15.Pareto Diagram16.Statistical Sampling17. User testing18.Control Chart19.Project Management Plan within the project plan.20. The quality standards that would apply to an organisation that you are familiar with.
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