Directions for Chapter 7.3 Letter Assignment 1. Use the indirect approach – the text mentions this on p. 51 and in Chapter 6 lecture, I mentioned in class that for Chapter 6 and 7 letters, the...

Exercise 7.2 Claim Denial: Lost in Flight, i have attached a picture of the assignment and directions on how to do it thanks


Directions for Chapter 7.3 Letter Assignment 1. Use the indirect approach – the text mentions this on p. 51 and in Chapter 6 lecture,  I mentioned in class that for Chapter 6 and 7 letters, the indirect approach will be needed, meaning that the request or bad news is preferably in paragraph 3, if the letter is 4 paragraphs long. 1. Use the Buffer, Reasons, Bad News, Closing approach 1. Buffer - One from the list on p. 131 (Figure 7.2) and on p. 132 and 133 1. Reasons – p. 131 (Figure 7.2) and on p. 134 and 135. Be sure to use positive words. 1. Bad News – p. 131 (Figure 7.2) and on p. 135 1. Closing p. 131 (Figure 7.20 and on p. 136. This is where you could mention the coupon. 1. Letter format – Use p. 330 or one of the formats that are on Brightspace. You also have a format from your PC book on page WD 9 or WD 26 (Word – blue-tabbed pages) 2. You do not have to include typist initials since you are also the one sending the letter 2. The SUBJECT line is always optional. Use it carefully because you want to buffer the bad news and not turn a reader off from reading further. 1. Grammar and Punctuation 3. Check for comma splices, run-on sentences, sentence fragments, typos